Managing Conflicts & Difficult Situations (dubai, Online)

Oxford Management Centre

Oxford Management Centre


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Who should attend

This Oxford Management online training course is suitable to a wide range of Ambitious Professionals, but will greatly benefit:

  • Managers and Team Leaders
  • Leaders & Supervisors who need to take charge of – and resolve – conflicts or difficult situations that could have a negative impact on performance, effectiveness and relationships
  • Junior / Middle Managers new to their role, or with experience but little previous online training

About the course

The Complete Guide in Handling People’s Behaviour Effectively

The management of conflicts and difficulties is one of the most misunderstood, time-consuming and poorly handled of leadership responsibilities. Most leaders, managers and supervisors regard ‘conflict’ as something negative. However, if it is used and managed well and occurs in high-trust cultures, conflict can be a powerful source of sustainable competitive advantage.

This Oxford Management Conflict Management online training seminar entitled Managing Conflicts & Difficult Situations has been specifically designed to help leaders and managers to control and reduce negative conflict, build high-trust organizational cultures and deal proactively with difficult situations using highly effective techniques. The programme incorporates the latest research regarding Emotional Intelligence (EI), neuro-science, psychology, personality research and cutting-edge communication and influencing techniques.

This Oxford Management online training seminar will highlight:

  • Your natural personality preferences for thinking, feeling, speaking, and behaving that may trigger conflict – or help to manage it
  • The default conflict-management strategies people use – both helpful and unhelpful
  • The nature, types and causes of conflict and difficulty – inter-personal and strategic
  • Highly effective strategic and verbal techniques to address conflict and difficulties at both the individual and organizational level
  • How to structure your meetings, presentations, and communications to reduce negative conflict and encourage healthy debate

Seminar Objectives

This Oxford Management online training seminar is designed to help you to:

  • Identify the common types and sources of conflict in your workplace
  • Appreciate your own and other’s personality profiles and preferred conflict approaches
  • Understand the predictable emotional triggers and responses to conflict
  • Differentiate between assertive, passive and aggressive behaviours
  • Deal with difficult people and situations using a large range of powerful techniques

Seminar Methodology

This online training seminar will utilize a variety of proven online learning techniques to ensure maximum understanding, comprehension, retention of the information presented. The training seminar is conducted Online via an Advanced Virtual Learning Platform in the comfort of any location of your choice.

Organisational Gains

By attending this Oxford Management online training seminar and applying the insights, your organization will benefit from:

  • Having a high-trust culture of openness, integrity, and certainty
  • Stronger working relationships, greater collaboration, and discretionary effort
  • Enhanced ability of employees to resolve their own problems and difficulties so avoiding extended disruptions
  • Reduced workplace stress and tension that results in improved morale
  • Constructive resolution of conflicts and challenges
  • Higher levels of organizational productivity

Personal Gains

An AMA survey by Thomas & Schmidt found that managers spend between 18–26% of their time dealing with conflicts; that can amount to 10 hours of your valuable time per week! As a leader, manager, or supervisor, this Oxford Management online training seminar will help you to:

  • Recognize the warning signs of conflict early on
  • Address the issues quickly and effectively
  • Increase the overall productivity of your team or department
  • Focus on more important strategic and operational matters
  • Master a skill set that is essential in more senior roles
  • Gain credibility in the eyes of senior management

Seminar Outline

DAY 1 Understanding Conflict and Difficult Situations

  • Defining the Nature, Types and Causes of Conflict
  • Conflict vs. Competition: When one overtakes the other
  • Benefits and Drawbacks of Conflict in the Workplace
  • The Power of Emotional Intelligence in Conflict Situations
  • Conflict-management Default Mode
  • Utilising the Circles of Concern and Influence
  • Key Motivations or Drivers of Individuals and Groups

DAY 2 Advanced Interpersonal Skills For Conflict Management

  • The Art to Successful Communication
  • Building Rapport and the Circle of Trust Technique
  • Personality Preference Assessment: Communicating with Different Personalities
  • Mastering Active Listening Skills to Validate others’ Needs
  • Using Powerful Questions to Gain the Right Information
  • Transactional Analysis: The Power of Questions in Counselling
  • Perfecting the Art of Non-verbal Language Signals
  • Framing and Re-framing Issues to Facilitate Positive Outcomes

DAY 3 Mastering The Art of Persuasion, Influence and Negotiation

  • Psychological Insights into People’s Behaviour and Attitude
  • Filters and How our Perceptions can Influence our View of Others
  • Determining Personal Agendas and Intentions
  • Being Assertive: Techniques and Skills
  • Negotiation ‘Positions’ and ‘Interests’ and Prime Negotiation Gambits
  • Persuasion Techniques Incorporating Cialdini’s 6 Steps
  • Achieving Synergy through the 4 Steps of Persuasion
  • The Key Strategy Factors to Master the Art of Influence

DAY 4 Processes and Strategies to Handle Challenging or Difficult Conversations

  • Main Types of Difficult / Challenging Conversations in the Workplace
  • The Art of Influencing with Integrity and Personal Power
  • Utilising Key Personal Strategies: GLASS, But Suppose, Feel, Felt Found
  • Structuring 'Crucial Conversations' to Produce Optimal Results
  • Using Coaching Techniques in Conflict: Problem and Need
  • Recognising and Handling Ineffective Conflict Responses
  • Dealing with Strong Emotions such as Anger and Frustration
  • Defection Technique Strategies

DAY 5 Managing Organizational Conflict and Culture

  • Understanding the Key Elements of Your Organisation’s Culture
  • High-trust vs. Low-trust & ‘Toxic’ Organizational Cultures
  • Establishing Appropriate Organisational Values and Behaviours
  • Utilising Alternative Dispute Resolution (ADR) Strategies
  • Conflict Management: Synergistic Advantage for Your Organisation
  • Making Your Organization a Desirable Place to Work
  • Summary and Next Steps

Managing Conflicts & Difficult Situations (dubai, Online) at Oxford Management Centre

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Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

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