Comprehensive course analysis
Who should attend
Managers and supervisors responsible for leading unionized workforces, including:
- New supervisors and managers new to a unionized workplace
- Experienced managers who want to gain fresh insights on how to enhance union/management relations and the work environment
About the course
Maintain Productive Working Relationships in a Union Setting
In a unionized workplace, being able to lead effectively under the terms of a collective agreement is critical to meeting employee performance objectives and maximizing workforce productivity.
Designed with a managerial and supervisory focus, this program provides practical guidance on how to lead appropriately and confidently within the union-management context. Develop the communication skills needed to address dysfunctional behaviours, performance issues, training needs and workplace dilemmas. Employ constructive ways to deal with grievances and disciplinary action. Interpret the collective agreement, and foster collaborative interactions with employees and union representatives.
Benefits for you
- Enhance your capacity to interpret the collective agreement
- Anticipate and minimize conflict with the union over managerial actions
- Develop positive approaches to performance management
- Approach the grievance process constructively
- Uncover root causes of chronic problems and grievances
- Ensure a safe workplace environment
Online program format
Each day of the program includes facilitator-led online sessions in real time, with ample breaks provided. The sessions are highly interactive, enabling you to network with peers, brainstorm ideas and engage in skill-building activities. You will also have access to self-directed resources (videos, self-assessments etc.) that you can review at any time.
- The organizational landscape: emerging leadership imperatives, situational leadership 101
- The unionized workplace: the role of the union, key elements of the collective agreement, Labour Relations Code framework, union-management relations
- The work: schedules and conditions, employee expectations and responsibilities, supervisory commitments
- Performance management: job descriptions and expectations, performance feedback, performance gaps and development
- The team environment: employee behaviours and group relationships, workplace communication and collaboration
- Grievances: the grievance process, grievance investigation and negotiation
This highly interactive program includes group solution-seeking activities, leadership videos and personal assessment exercises. You will leave with tools and tactics to use in your workplace, along with a clear sense of your leadership capabilities under a collective agreement and a set of goals for improving your performance.
Gordon McIntosh has 37 years of management, educator and consultancy roles with local government. As President of the Local Government Leadership (LGL) Institute, he provides governance development, strategic facilitation and leadership training services. He has conducted 1,200 workshops involv...
Videos and materials
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Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.
We are happy to help you find a suitable online alternative.