University of Bath School of Management

Leading Effective Team Performance... Building Effective Relationships in Business

Available dates

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Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.

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About the course

Participants will have the unique experience of taking part in a multi-media simulation of the ill-fated Columbia Space mission, which created complex leadership and inter-personal issues after developing a problem during launch. You will gain valuable insights from the programme leader, Dr Trevor Long, who discussed the case during a visit to NASA in Houston.

During the course participants will explore their own approaches and ways to cope more effectively with all aspects of working with others, especially under pressure. They will explore different perspectives on complex decision making, and how this can add significant value to you and your organisation. This includes more effective leadership, communication skills and relationship management; how to manage different stakeholder views; developing clear rationale in decision making; being more assertive; and challenging assumptions and resolving differences


Central to the programme is a multi-media simulation of the Columbia Space Shuttle mission. The simulation will track day-by-day issues and decisions as the mission unfolds from launch.

Working in teams to analyse the case, each participant will be assigned the role of one of the key NASA managers or engineers. With a combination of team working and plenary discussion, key principles and applications associated with productive relationships will unfold as the workshop progresses.

A multi-media based case, with written, graphical, audio and video details, resulting in active engagement by participants in the events, decision-making processes and actions taken at the time. Participants analyse information from the actual mission, including e-mails and space agency documents.

This programme demonstrates the importance of effective relationships in day-to-day management dynamics and on longer term strategic issues. Requiring a high level of engagement, this provides a forum for participants to reflect on their own decision-making style and its consequences.

The case is flexible and can be tailored to address specific relationship issues of most value to participants.


How will I benefit?

Following the course, participants will have

  • Enhanced self-awareness
  • Enhanced insights into people and problem-solving dynamics
  • Challenged existing mind-sets and assumptions
  • Greater confidence to manage challenging and complex situations
  • Developed broader strategic thinking
  • Advanced leadership, team working and inter-personal skills

How will my organisation benefit?

  • Greater productivity through effectively challenging existing norms.
  • Greater collaboration across organisational boundaries.
  • A clear approach to decision making in complex circumstances.
  • A more integrated approach to support organisational strategy
  • Less wasted effort through enhanced critical thinking capabilities.

Who should attend

In every organisation building effective relationships is crucial. Focusing on key professional relationship skills, this course is for you if you are at or aspiring towards, a middle to senior role. This programme is not sector specific as we believe bringing together participants from a diverse range of backgrounds creates a rich learning experience.

Trust the experts

Jens Roehrich

Personal profile Research interests My individual and collaborative research activities have emphasised a research focus on long-term inter-organisational relationship management across public and private organisations. Within this agenda, significant strands of research explore: (i) the i...


Trevor Long

Since completing an MBA at Henley Management College (now Business School) in 1991, I have managed The Development Consultancy Ltd, specialising in organisational strategy, management education, leadership and organisational psychology. I work on consultancy and education projects, often combinin...


Nigel Laughton

Nigel Laughton is a sports leader currently mentoring elite athletes from a wide variety of sports. Nigel was formerly Performance Director of British Skeleton and Team Leader for Team GB at the Winter Olympics in Sochi. Since then, he has been Pentathlon GB’s CEO and been responsible for setting...


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Available dates

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