Who should attend
This program will appeal to executives, managers, and all those who wish to understand how the influence process works in order to meet needs and get your work done. Skills acquired in this program are directly applicable to leadership, management, negotiation, and sales challenges.
About the course
Do you have a clear goal in mind, but seek the right tools and techniques to persuade others, gain buy-in and achieve your goal in a non-aggressive and ethical way? This high-energy seminar offers you practical approaches to gain support for your ideas, network with those around you and initiate positive change up, down and across your organization.
The seminar provides managers at all levels with the tools to understand their own styles of influence and conflict resolution while also presenting strategies for adapting to the personal styles of others in order to receive the support needed to succeed.
Key Benefits & Takeaways
- Apply the latest persuasion techniques to ethically build cooperation and drive achievement
- Understand the critical differences between assertiveness and aggressiveness in your ability to influence and convince those around you
- Learn to adapt your influence and conflict resolution approaches to unique situations involving your peers, subordinates, boss or upper management.
- Influence others rather than respond to them in both professional and personal situations
- Eliminate reliance on formal authority as a means of changing mentalities and behaviours
- Acquire tools to immediately elevate your personal power
Overview of InFLuence
- Benchmarks in influential behaviour
- The ethics of power influence and persuasive techniques
- Influence through currencies of exchange
Your Approach to Being Assertive
- Understanding your own style and capabilities
Power and Influence: Achieving Your Objectives in Organization
- Planning for performance
- Identifying the sources of power
- Learning how to exercise power
- Achieving your desired results
Building and Cultivating Your Network
- Assessing your current network through mapping
- Solidifying your networks of influence
- Building relational influence
- Acquiring helpful perspectives on networking
Exercising Influence - The Key Steps
- Determining your influence style (questionnaire)
- Framing your message
- Using strategies for influencing others
- Creating cooperation in conflict situations
- Mapping your conflict resolution style
- Developing strategies and behaviours for handling conflict
Reflection and Action Plan
- Seminar wrap-up: implementing your personal action plan
Chantal Westgate is a professor of organization behaviour at McGill University and specializes in human resources issues and labour management relations. She regularly consults with organizations from diverse industries on effective business communication and team collaboration. Prior to her acad...
Videos and materials
Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.
We are happy to help you find a suitable online alternative.