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Sloan School of Management

Implementing Industry 4.0: Leading Change in Manufacturing and Operations

The 7 System Principles You Need to Know Before Implementing IIoT
Jul 18—19
2 days
Cambridge, Massachusetts, United States
USD 3700
USD 1850 per day
Nov 12—13
2 days
Cambridge, Massachusetts, United States
USD 3700
USD 1850 per day

How it works


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In the race to implement new manufacturing technologies and systems, such as the Industrial Internet of Things, it is often forgotten that factories and operations already have systems in place—and the inner workings of these systems tend to actively resist any change forced upon them. This new program is designed to help manufacturing executives and frontline leaders implement technological change at their companies while developing a company culture that puts people first.

The term "Industry 4.0" refers to the combination of several major innovations in digital technology that are poised to transform the energy and manufacturing sectors. From advanced robotics and machine learning to software-as-a-service and the Industrial Internet of Things, these changes enable a powerful new way of organizing global operations. But how should executives lead this change within their own organizations so as to not negatively impact production, customer satisfaction, and corporate culture?

Implementing Industry 4.0: Leading Change in Manufacturing & Operations is a new program designed to help executives implement large scale technological change. Topics discussed include:

  • New business models and forms of operations that are currently being enabled by technological innovations such as the Industrial Internet of Things (IIoT)
  • The "hidden factory" that results from a counterproductive and unpredictable mix of old and new technologies. Over time, this results in an unknown "process" that delivers defect-laden products behind schedule.
  • The importance of decoding cultural and workforce factors prior to making an investment in new technologies
  • The overemphasis on visioning at the expense of fully understanding existing systems, the context in which those systems are operating, and the people who must use the technology
  • Ways to increase a factory’s "IQ," leading to more productive and safer operations
  • The role of the front-line leader in the adoption and successful execution of the new technology

This course is not focused on the features or selection of specific Industrial Internet of Things/IIoT technology products or services. Instead, it is intended to help senior leaders in manufacturing and operations who are deploying Industrial Internet of Things technologies to obtain greater value from their businesses by diagnosing the states of their systems, measuring activities appropriately, and overcoming cultural obstacles to deployment of productive technologies.

In this program, executives and frontline managers will explore methods and tools that individuals, teams and organizations can use immediately to get the greatest value from technological change. Participants of this program will learn how to:

  • Identify current-state problems that need to be removed prior to the introduction of new technology
  • Eradicate "hidden factories" issues in process models and operations development of workforce skills
  • Successfully incorporate new technologies without disappointing customers, overburdening employees, and hurting short-term cash flow
  • Sequence the introduction of IIoT to accelerate adoption and time to cash flow
  • Use IIoT to leverage existing Lean/Six Sigma/continuous improvement efforts
  • Develop a coherent roadmap they can share with their entire company



  • 8:00 AM - 9:00 AM Introduction, Overview, and Objectives
  • 9:00 AM - 12:15 PM Hidden Factory vs the Intelligent Factory
  • 12:15 PM - 1:15 PM Networking Lunch
  • 1:15 PM - 4:30 PM Organizational Dynamics: 3 Perspectives on IIoT
  • 4:30 PM - 5:00 PM Recap, Conclusions, Looking Ahead
  • 5:00 PM - 6:00 PM Networking Reception


  • 8:30 AM - 10:30 AM Scoping Down: Identify and Define Your Biggest IIoT Implementation Challenges
  • 10:30 AM - 12:00 PM "Tales from the Floor": Industrial IIoT Implementation Case, Discussion and Learnings
  • 12:00 PM - 1:00 PM Networking Lunch
  • 1:00 PM - 2:00 PM Communicating Change
  • 2:00 PM - 3:45 PM What Will You Do Tomorrow?: The IIoT Playbook
  • 3:45 PM - 4:00 PM Final Learnings and Wrapup

Who should attend

This program is designed for anyone looking to integrate new industrial technology (such as IIoT) into their existing facilities in such a way as to realize the advantages while avoiding the systemic risks. It is also intended for employees of companies developing new industrial products and services that are interested in accelerating adoption rate through a better understanding of their customers’ needs. Ideal participants include:

  • CEOs
  • Operations general managers
  • VPs/Directors of continuous improvement
  • Frontline leaders
  • IIoT software application developers


John Van Maanen is the Erwin H. Schell Professor of Management and a Professor of Organization Studies at the MIT Sloan School of Management. He works within the fields of organization behavior and theory. Van Maanen            is an ethnographer of organizations ranging in type from police orga...
John Carrier is a Senior Lecturer of System Dynamics at the MIT Sloan School of Management. Carrier instructs senior managers on improving manufacturing and business processes and serves as an on-site coach in support of projects. His research focuses on strategic marketing and new business devel...

Next dates

Jul 18—19
2 days
Cambridge, Massachusetts, United States
USD 3700
USD 1850 per day
Nov 12—13
2 days
Cambridge, Massachusetts, United States
USD 3700
USD 1850 per day

How it works

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