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Western Ontario University

How to Handle Difficult Conversations

Jan 22, 2020
London, Ontario, Canada
USD 97
USD 97 per day

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Effective, appropriate, and open communication are essential for successful, high-functioning workplace environments. Learn powerful tools and techniques to help you deliver ‘bad news’, raise issues, handle confrontation and address problematic behaviour in the workplace. Increase your skills and confidence to effectively manage conflict in a constructive way.


  • Introduction to the Circle of Conflict analysis tool
  • Managing conflict and confrontation
  • Creating positive working relationships
  • Giving constructive feedback using the Whale Done approach


Janine Higgins has been in private practice since 1993. Her mediation practice includes a wide variety of issues, both legal and non-legal including family, insurance, estate and business law as well as workplace and organizational conflicts. Her facilitation work overlaps with mediation since ...

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