How to Handle Difficult Conversations
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Effective, appropriate, and open communication are essential for successful, high-functioning workplace environments. Learn powerful tools and techniques to help you deliver ‘bad news’, raise issues, handle confrontation and address problematic behaviour in the workplace. Increase your skills and confidence to effectively manage conflict in a constructive way.
- Introduction to the Circle of Conflict analysis tool
- Managing conflict and confrontation
- Creating positive working relationships
- Giving constructive feedback using the Whale Done approach