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American Management Association

How to Coach a Virtual Team

Oct 3, 2019
USD 279
Nov 6, 2019
USD 279
Dec 5, 2019
USD 279
+4 more options

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Building relationships over hundreds—or thousands—of miles? Trying to set goals that are understood around the globe? These special circumstances require special skills.

Workplaces around the world are now linked virtually though technology. To get results, the leader of a virtual team must approach employees differently from co-located teams.

Master the tools and techniques that increase your effectiveness when managing performance and coaching virtually. So you can overcome the challenges that are specific to leading a virtual team. Build effective long-distance teams. And manage and coach virtually with success and complete confidence.

What You Will Cover

  • Identifying virtual performance challenges
  • Exploring best practices for performance management in
  • virtual teams
  • Defining virtual team members’ roles and responsibilities to
  • maintain team focus on goals, objectives and tasks
  • Learning the process for identifying coaching and
  • development activities for employees
  • Practicing using the GROW Model of Coaching
American Management Association

Leading Virtual Teams

Next dates

Sep 23—24, 2019
2 days
San Francisco, California, United States
USD 2445
USD 1222 per day
Oct 7—9, 2019
USD 2445
Oct 21—22, 2019
2 days
Arlington, Washington, United States
USD 2445
USD 1222 per day
+9 more options


Maximize the synergy and productivity of your virtual or remote team

When it comes to the success of a virtual team, the buck stops with the team leader. If managed effectively, virtual teams can increase productivity, help meet organizational goals and improve quality of work. But there are a host of unique challenges to leading virtual and remote teams that can hurt their success. Get ready to get a proven process and framework to develop the competencies of a virtual leader, and strengthen and enhance the productivity of your virtual or remote team. Learn to leverage the advantages of a virtual team while building trust and making authentic connections with team members. You will then apply and reinforce the learning through case studies, team discussions and other activities led by your expert course leader.

How You Will Benefit

  • Cultivate your virtual leadership presence
  • Strengthen team networks for improved performance
  • Create trust and engagement in a virtual environment
  • Select the appropriate technology for specific types of tasks
  • Take decisive action to manage conflict
  • Leverage generational, cultural and geographical differences to create positive team impact
  • Build a solid foundation to coach and provide feedback virtually
  • Plan and facilitate a successful virtual meeting

What You Will Cover

  • Identifying challenges in leading virtually
  • Increasing awareness of your personality style and its impact on virtual leadership
  • Assessing the strengths and improvement areas of your team members
  • Recognizing the unique differences between building virtual, remote and co-located teams
  • Creating and sustaining trust in a virtual team
  • Recognizing levels of engagement and increasing them
  • Understanding how different technologies support virtual work
  • Appreciating generational differences in the way people operate
  • Assessing team member communication in the absence of visual cues
  • Managing conflict among team members
  • Defining fundamental cultural differences in communicating
  • Explaining the components of the AMA Coaching Module
  • Evaluating how you conduct all phases of leading your virtual meetings against best practices

Special Feature

AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses and other resources to maximize your training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the seminar participant.


Learning Objectives

  • Identify the Competencies Required of a Virtual Leader
  • Analyze How Personality Styles of Both Leaders and Team Members Impact a Virtual Team
  • Assess and Address the Strengths and Weaknesses of Virtual Team Members
  • Recognize the Unique Stages of Team Building for Virtual Teams
  • Strengthen Team Networks for Improved Performance
  • Create Trust and Engagement in a Virtual Environment
  • Identify Both Domestic and Global Cultural Issues
  • Select Appropriate Technology for Specific Types of Tasks
  • Identify and Compare Generational Differences Among Team Members
  • Appraise Team Member Communication in the Absence of Visual Cues (i.e., Body Language and Facial Expression)
  • Describe and Manage the Issues That Affect Communication and Conflict in a Virtual Team
  • Coach Effectively in a Virtual Environment
  • Evaluate How You Conduct All Phases of Virtual Meetings Against Best Practices and Identify Ways to Improve
  • Plan and Facilitate a Successful Virtual Meeting
  • Recognize the Specific Issues and Problems with Virtual Team Meetings and Find Solutions to Them

Defining Your Role as a Virtual Leader

  • Identify Challenges in Leading Virtually
  • Identify Virtual Leadership Competencies
  • Increase Awareness of Your Personality Style and Its Impact on Virtual Leadership
  • Assess Strengths and Weaknesses of the Team Members You Work with in the Virtual Environment

Building a Solid Team

  • Recognize the Differences Between the Stages of Building Virtual and Co-located Teams
  • Create and Sustain Trust Among Virtual Team Members
  • Strengthen Team Networks for Improved Performance
  • Recognize Levels of Engagement
  • Increase Engagement in a Virtual Team

Leading Virtual Communication

  • Recognize How Different Technologies Support Virtual Work
  • Appreciate How Generational Difference May Impact the Way People Operate Virtually
  • Assess Team Member Communication in the Absence of Visual Cues (i.e., Body Language and Facial Expressions)
  • Manage Conflict Among Team Members
  • Define Fundamental Culture Differences in Communicating

Building Team Member Skills Through Coaching

  • Explain the Components of the AMA Coaching Model
  • Effectively Use Tools and Techniques to Coach Team Members in a Virtual Environment

Facilitating Virtual Meetings

  • Evaluate Your Meetings Against Best Practices and Identify Ways to Improve Them
  • Recognize the Specific Issues and Problems with Virtual Team Meetings and Find Solutions to Them

Who should attend

Experienced managers, leaders, and project managers who are currently leading virtual teams and are seeking to enhance their overall performance as virtual leaders, as well as those who will be moving into a virtual leadership role in the future.


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