Available dates

Mar 30—31, 2020
2 days
Washington, District of Columbia, United States
USD 1329
USD 664 per day
Jun 1—2, 2020
USD 1329
Aug 20—21, 2020
2 days
Washington, District of Columbia, United States
USD 1329
USD 664 per day
+2 more options


Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with Management Concepts.

Full disclaimer.

About the course

A solid project or program management plan is necessary, but equally as important is a strong leader who can not only manage, but also lead a project to success. You will learn key leadership skills, including building relationships, solving problems, and managing conflict. You will apply the concepts and skills gained throughout the course to exercises based on real-world scenarios. This course is verified to meet the requirements for the Federal Acquisition Certification for Program and Project Managers (FAC-P/PM) at the Entry-Level.

Learning Objectives

  • Explain the role of leadership in project management
  • Hold team members accountable for results
  • Recognize when different conflict management approaches are most effective
  • Use effective oral and written communication skills with stakeholders
  • Discuss leadership techniques to maximize customer satisfaction

Course Topics

Leadership and the Project Manager

  • Exercise: Leading a New Project Team
  • Project Manager Roles
  • Team Approach
  • Leading Project Teams
  • Key Project Roles and Responsibilities
  • Integrated Project Teams

Fostering Accountability

  • Responsibility, Accountability, and Authority
  • Importance of Accountability on Projects
  • Identifying and Measuring Accountability
  • Creating a Culture of Accountability
  • Organizational Culture
  • Ethics and Professional Responsibilities for Project Managers

Building Relationships, Solving Problems, and Managing Conflict

  • Trust
  • Responding to People’s Needs, Feelings, and Capabilities
  • Overcoming Adversity on a Project
  • Problem Solving
  • Conflict Management

Leadership and Communication

  • Communication Models
  • Communication Styles
  • Communication Dimensions
  • Types of Communication
  • Communicating with Stakeholders
  • Communicating with People of Different Social Styles

Serving the Acquisition Customer

  • The Customer
  • A Values-Based Approach
  • Evaluating Customer Service
  • Continuous Process Improvement (CPI)

Who should attend

This course is intended for new program and project management professionals seeking their FAC-P/PM Entry level certification.

Course reviews