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Management Concepts

Exceptional Customer Service in Federal HR

Available dates

Oct 28—29, 2019
2 days
Washington, District of Columbia, United States
USD 739
USD 369 per day
Dec 9—10, 2019
2 days
Albuquerque, New Mexico, United States
USD 739
USD 369 per day
Jan 16—17, 2020
2 days
Washington, District of Columbia, United States
USD 739
USD 369 per day
+6 more options

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About the course

Federal HR personnel often provide customer service to internal stakeholders, and delivering exceptional service can in turn enhance others’ job performance. You will learn how to work with customers in the Federal arena by delivering excellent customer service through root cause analysis, diagnosing and solving problems, and anticipating customer needs and objections.

Learning Objectives

  • Explain the value and best practices of exceptional customer service in Federal HR
  • Develop a shared understanding of your Federal HR customers’ expectations
  • Apply effective communication strategies in working with your Federal HR customers
  • Demonstrate problem-solving techniques in Federal HR customer service that address customer needs, concerns, and objections

Course Topics

Introduction to Exceptional Customer Service in Federal HR

  • The Value of Exceptional Customer Service
  • Customer Service Best Practices

Understanding Your Customers

  • Knowing Your Customers
  • Understanding Customer Expectations
  • Module Capstone

Communicating with Your Customers

  • Communicating Effectively with your Customers
  • Dealing with Difficult Customers

Problem-Solving in Customer Service

  • Solving Customer Problems Through Root Cause Analysis
  • Applying Solutions to Customer Problems

Who should attend

This course is designed for anyone seeking to expand their customer service skills in federal HR, such as HR generalists, HR specialists, and HR consultants.

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