Exceptional Customer Service in Federal HR

Management Concepts

How long?

  • 2 days
  • online, in person

What are the topics?

Management Concepts

Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Who should attend

This course is designed for anyone seeking to expand their customer service skills in federal HR, such as HR generalists, HR specialists, and HR consultants.

About the course

Federal HR personnel often provide customer service to internal stakeholders, and delivering exceptional service can in turn enhance others’ job performance. You will learn how to work with customers in the Federal arena by delivering excellent customer service through root cause analysis, diagnosing and solving problems, and anticipating customer needs and objections.

Learning Objectives

  • Explain the value and best practices of exceptional customer service in Federal HR
  • Develop a shared understanding of your Federal HR customers’ expectations
  • Apply effective communication strategies in working with your Federal HR customers
  • Demonstrate problem-solving techniques in Federal HR customer service that address customer needs, concerns, and objections

Course Topics

Introduction to Exceptional Customer Service in Federal HR

  • The Value of Exceptional Customer Service
  • Customer Service Best Practices

Understanding Your Customers

  • Knowing Your Customers
  • Understanding Customer Expectations
  • Module Capstone

Communicating with Your Customers

  • Communicating Effectively with your Customers
  • Dealing with Difficult Customers

Problem-Solving in Customer Service

  • Solving Customer Problems Through Root Cause Analysis
  • Applying Solutions to Customer Problems

Exceptional Customer Service in Federal HR at Management Concepts

From  $779

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Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.

We are happy to help you find a suitable online alternative.