Comprehensive course analysis
Who should attend
- HR professionals
- Employee relations managers
- Generalists seeking to move into a specialized role
About the course
During complicated times, employee relations issues skyrocket. Managing these issues, with a process in place to mitigate further internal problems in a professional manner, can be challenging. Poor handling of internal investigations can not only result in legal and monetary damages, but also reputational harm to an organization.
In this certificate program, you will explore a framework for conducting effective employee relations (ER) conversations with employees and managers. You will discover how ER professionals can help managers strategically navigate the cycle of employee performance. When workplace complaints turn more serious, it is important you complete an accurate, unbiased investigation. This program will take you through the full investigations process, starting with conducting an interview. From there you will work on structuring and conducting the investigation. Finally, you will conclude and evaluate the investigation.
Throughout this program, you will learn and apply the frameworks, processes, and communication skills needed to help you develop effective ER management practices to conduct fair internal investigations and enhance the success of the organization’s mission through its employees.
Conducting Effective Employee Relations Conversations
Employee relations is an increasingly important role within the HR function. Maintaining positive employee relations helps boost morale, reduce conflict, and raise workforce productivity.
In this course, you will develop an understanding of how to best facilitate relationships between an organization and its employees, employees and their managers, and employees and other employees. You'll be introduced to the Effective Employee Relations Conversations framework, which enables HR professionals to conduct effective conversations with team members at all levels of the organization. Throughout the course, you'll have an opportunity to apply key components of this framework by working through a variety of practice activities.
Internal Investigation Fundamentals
Internal employee investigations are complex and require a step-by-step process. Following a proven process helps organizations ensure that a fair and thorough method is being used for determining whether there have been serious policy violations.
In this course, you will focus on the role and competencies required of internal investigators, be introduced to the components of the internal investigations process, and explore topics that impact the entire process. You will also have the opportunity to identify specific knowledge, skills, and insights you would like to transfer and apply to your role as an investigator.
It is recommended to only take this course if you have completed Conducting Effective Employee Relations Conversations or have equivalent experience.
Conducting Internal Investigation Interviews
Conducting interviews — and conducting them effectively — is a critical step in the complex process of internal employee investigations.
In this course, you will focus on the common structure of intake and investigatory interviews, as well as note taking and communication skills for conducting interviews. The course will introduce a case study that focuses on conducting the intake interview.
It is recommended to only take this course if you have completed Conducting Effective Employee Relations Conversations and Internal Investigation Fundamentals, or have equivalent experience.
Investigating Internal Complaint Issues
When investigating the complaint issues, it's important to have a defined method for gathering information during the internal investigation.
In this course, you will concentrate on investigating the issues, which includes planning, structuring, and conducting by actively gathering the information. The course will build on a case study that focuses on a continuous approach for acquiring sufficient information.
It is recommended to only take this course if you have completed Conducting Effective Employee Relations Conversations, Internal Investigation Fundamentals, and Conducting Internal Investigation Interviews, or have equivalent experience.
Concluding an Internal Investigation
In order to effectively conclude an internal employee investigation, there are a number of critical steps that need to be followed.
In this course, you will focus on concluding the investigation, determining and implementing outcomes, and evaluating the process. The course will complete a case study that focuses on the final details related to closing an investigation.
It is recommended to only take this course if you have completed Conducting Effective Employee Relations Conversations, Internal Investigation Fundamentals, Conducting Internal Investigation Interviews, and Investigating Internal Complaint Issues, or have equivalent experience.
Key course takeaways
- Conduct day-to-day employee relations discussions and identify issues
- Apply the skills needed to manage the cycle of employee performance
- Develop interview skills
- Articulate how to structure and conduct an internal investigation
- Develop skills for reaching conclusions, implementing outcomes, and evaluating the investigation process
Susan Brecher, currently the Director of HR Dispute Management and Resolution Certificate and Curriculum/Training Design is an employment practices attorney and expert in training and curriculum design for both online and classroom based workshops. She has broad experience in advising, consultin...
Read more about Human Capital Management
Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.
We are happy to help you find a suitable online alternative.