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About the course
An organization is only as good as its culture—and building that culture frequently begins with the HR department. Diversity and inclusion have evolved from a focus on compliance to a strategic-level cultural effort with a demonstrated positive impact on a company’s performance and business results. Today such a culture is much more than a legal or moral requirement; it’s also a competitive advantage.
This specialized HR certificate program provides a deep foundation for you to identify, develop, and support HR initiatives for diversity and inclusion that can improve not only your organization’s culture but its success.
- Countering Bias in the Workplace for HR
In this course, you will learn about perceptual and psychological processes that impact the way that individuals interact with people who are demographically dissimilar from them. You will examine psychological processes that impact personnel decision making within organizations. This understanding will help HR professionals to design better practices and will help line managers to more effectively leverage the potential among employees from diverse backgrounds.
The course will also help you understand why “Diversity” is now often referred to as “Diversity & Inclusion” by explaining what inclusion is and how it differs from diversity. Why is inclusion so important, and what are its building blocks?
- Driving Engagement for HR
People may assume that it's employee satisfaction or commitment to their job that promotes higher performance, but it's engagement. In this course, you will examine the foundational drivers of engagement and explore the components of successful engagement initiatives. When completed, this course will help you identify strategies for bringing about engagement in organizations.
In companies where 60-70% of employees are engaged, shareholder returns are approximately 24%. Compare that to companies where only 50-60% of employees are engaged: shareholder returns are as low as approximately 5%. Similarly, teams with high engagement experience 4.1% turnover, as opposed to approximately 14.5% turnover for teams with low engagement. These figures clearly illustrate the significant impact that managers and HR professionals can have if they better understand what impacts the engagement of employees.
- Diversity and Inclusion in Practice for HR
The management of diversity and inclusion has evolved from "counting the numbers" to "making the numbers count." Organizations that no longer look at inclusion as having a good mix of diverse people, but as a way to fully engage employees, partners and customers have an opportunity to compete globally. Diversity and inclusion must be embedded in an organizational culture to make a positive impact on performance.
This course, based on the expertise of Cornell University Professor Lisa Nishii, differentiates diversity from inclusion and how organizations often miss the real opportunity. Students assess three levels of inclusion and identify evidence that can be used for each level to assess presence and effectiveness. HR executives and leaders share their perspective on diversity and inclusion and how they made the shift to inclusion at organizational, managerial and work group levels.
- Fostering an Inclusive Climate
Inclusion is a relational construct. It’s ultimately about how your team functions and performs based on the quality of social connections, openness to learning, agility, and depth of decision making. How can you foster greater inclusion within your workgroup? Throughout these modules, you will be asked to reflect upon your own experiences and apply the lessons in the modules in your own role.
You will examine the concept of climate, specifically inclusive climates, as well as learn about the specific behaviors and skills you need to demonstrate in order to be successful in shaping an inclusive climate.
Elective (2 Courses)
- Workplace Disability Inclusion
In this course, you will learn how to make disability inclusion an explicit part of your overarching business strategy. Starting with a a broad overview of the role HR professionals play in addressing this issue, you will maximize workplace disability inclusion and minimize disability discrimination across the employment process. You will discuss the importance of inclusion for people with disabilities, employers, and the business case for aligning disability inclusion with a company's strategic human-capital, diversity, and customer-service imperatives. You will also dive into the implications of effective HR policies and practices in the recruitment and hiring process, career development and retention initiatives, and compensation and benefits programs. Finally you will utilize metrics and analytics to measure the employee benefit of inclusion in your organization.
- Autism at Work
In this course, you will explore the emerging initiatives in technology to actively recruit and hire individuals on the Autism Spectrum. The course will encourage you to assess implications for human resource policies and practices in this area. You will then look into the opportunities and challenges encountered across the employment process in designing and implementing these kinds of initiatives, and evaluate the importance of creating a workplace culture that embraces a diverse workforce, including individuals with disabilities, and those who are neuro-atypical.
This course focuses on effective recruitment, screening, selection, orientation, on-the-job training, and preparatory supervisor and workforce training for neurodiverse employees. You will build a workplace culture inclusive of individuals who are neurodiverse with considerations for career advancement, retention, and performance management. You will also build internal and external support systems to support success for those employees. Finally, you will use metrics and analytics to determine the program's effectiveness at the individual and organizational levels.
- Strategic Engagement
In recognition of the strong association between employee engagement and performance, many companies have used or considered using engagement surveys. However, many of these efforts are off-the-shelf engagement surveys that are not fully leveraged or tailored to an organization’s specific wants and needs or tied into performance management. The purpose of this course is to help managers understand the difference between an average, generic engagement effort and one that has the potential to really drive superior organizational performance. Students will explore the importance of aligning engagement with the organization’s strategic goals, review data collection and analysis considerations, and will analyze methods of using engagement data to drive organizational change at the line manager and broader organizational levels.
In this course, you will examine how organizations that are recognized as leaders in this field integrate practices that heighten employee engagement, and find ways to adapt those best practices for your own use. Cornell University Professor Lisa Nishii offers a research-based learning experience that can position leaders to more effectively better navigate the popular (but often misunderstood) area of employee engagement.
- Fostering a Coaching Culture
In this course, developed by Professor Diane Burton, Ph.D. of Cornell University’s ILR School, you will learn the skills necessary to reassert your HR role as a trusted, neutral advisor to employees at all levels within your organization. Students will develop coaching skills and learn how to foster a coaching culture while managing organizational HR needs with the most effective response for each situation.
KEY COURSE TAKEAWAYS
- Recognize unconscious bias and how it affects the way that people perceive, evaluate, and react to others
- Assess the HR practices in place and whether they are likely to reduce the negative outcomes associated with unconscious bias
- Choose appropriate strategies for improving employee engagement and fostering greater inclusion at multiple levels of the organization
- Build awareness of the stereotypes and prejudices that may influence behavior in work groups and implement strategies to improve employee psychological safety
- Understand the dimensions of diversity that matter most in organizations and why
WHAT YOU'LL EARN
- Diversity and Inclusion for HR Certificate from Cornell ILR School
- 32 Professional Development Hours (PDHs)
Lisa Nishii joined the faculty of the Human Resource Studies department at the ILR School, Cornell University after receiving her Ph.D. and M.A. in Organizational Psychology from the University of Maryland, and a B.A in economics from Wellesley College. Nishii is an expert on inclusion in organi...
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