ICTD International Centre for Training and Development

Crisis Management

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About the course

This course is aimed at senior managers who are responsible for managing an incident both at a strategic and tactical level or for individuals who are part of the Incident Management Team. The course is also suitable for those responsible for exercising or coaching the Incident Management Team.

The course provides theoretical guidance and practical experience on how to deal with a wide range of incidents that may be faced by an organization. It looks at different exercising and coaching approaches and techniques that can be used by senior managers involved in the incident response.

Course Objectives

This course defines and examines what is meant by Crisis Management noting the special need for crisis management in today’s world. The vital importance to an organization of having a crisis management plan in place is emphasized. Effective crisis management is accomplished through prompt response, early and continuous communication and effective execution.

Upon completion of this course the student will be able to:

  • Define organizational crisis
  • Identify types of crisis situations
  • Identify the phases of a typical crisis
  • Forecast and assess risks
  • Identify key elements of a best practice model for crisis management
  • Define Crisis management team responsibilities

Develop the Business continuity plan (BCP), the Disaster Recovery Plan and the Crisis Communication Plan

Course Outline

Unit 1: Introduction to Crisis Management

  • Crises management definition
  • Crisis management Purpose
  • Elements of crises management
  • Frame of crisis management
  • Planning for Crisis Management
  • Communication in crisis management
  • Examples and Case Studies

Unit 2: Crisis Management Models and Theories

  • Characteristics of crisis management
  • Types of crisis situations
  • The phases of a typical crisis
  • Categories of crisis risk
  • Identify the need for crisis management
  • Key elements of a best practice model for crisis management

Unit 3: Risk Management

  • Categories of Risk
  • Risk Management Strategy
  • Risk Management: planning, resourcing, monitoring and controlling
  • Risk Assessment: identification, estimation and evaluation
  • Assessment ratings and risk assessment matrix

Unit 4: Crisis Management Planning

  • Benefits of having a crisis management plan
  • Recommended practices in crisis management planning
  • Guidelines for preparing for potential risks
  • Guidelines for developing crisis management plan
  • Business Continuity Plan
  • Disaster Recovery Plan
  • Crisis Communication Plan

Unit 5: Crisis Communications

  • Information services emergency plan
  • Identify features of an emergency contact list
  • Crisis management plan templates
  • The benefits of having a communications plan
  • Identify key questions asked in every crisis
  • Planning communication with stakeholders

Course Methodology

A variety of methodologies will be used during the course that includes:

  • (30%) Based on Case Studies
  • (30%) Techniques
  • (30%) Role Play
  • (10%) Concepts
  • Pre-test and Post-test
  • Variety of Learning Methods
  • Lectures
  • Case Studies and Self Questionaires
  • Group Work
  • Discussion
  • Presentation

Who should attend

This course is designed for Senior Managers, Executives within any organization, HR Managers, Communication Officers, Team Leaders, Facilitators and Project Managers.

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