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ILR School

Conflict Resolution (LB603)

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This tools-building workshop is designed as an introduction to dispute resolution theory with special emphasis on interest-based problem-solving. The workshop will utilize role plays, exercises, case studies and other tools to allow participants to practice what we teach. Special emphasis will be given to developing strategies to resolve conflicts at work (even with difficult people) without losing control.

Key Topics

  • Interest-Based Problem-Solving
  • Facing Conflict Without Aggression
  • Dealing with Difficult People
  • Role Plays with Labor Leaders
Western Ontario University

Collaborative Conflict Resolution

Circle of Conflict

Next dates

Aug 26—27, 2019
2 days
London, Ontario, Canada
CAD 575 ≈USD 431
CAD 287 per day


Understand collaborative methods for resolving conflict and solving interest-based problems. Identify which approaches are appropriate in various situations. Learn the “secrets” of keeping discussions productive and avoiding impasses that could stall or end the communication process.


  • The advantages of collaborative conflict resolution
  • How to improve results and relationships by applying an interest-based approach
  • The Circle of Conflict analysis tool
  • Drawing out the best in others in conflict situations

Course Schedule:

Day One Topics

  • Circle of Conflict
  • Thomas Kilmann Conflict Handling Modes
  • Shifting from Positions to Interests
  • Communication Skills to Draw the Best from the Other Person
  • Listening Skills
  • ‘From No to Yes’ video

Day Two Topics

  • Non-verbal communication and perspective shifts
  • Questioning Skills
  • Assertiveness Skills
  • Individual Analysis of own conflict situation
  • Power Rights and Interests
  • Practice negotiation in small groups of individual conflict situations

What to Expect

This is an interactive workshop, which may include lectures, group exercises, role-play and discussion. Come prepared to share your experiences, opinions and perspectives with the class. There are no exams, quizzes or homework!


Detailed Description
Detailed Description