Managing Conflict (LS256)

ILR School

How long?

  • 12 weeks
  • online

What are the topics?

ILR School


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About the course

This program allows busy union activists to take college credit courses regardless of location or work schedules. An introduction to dispute resolution theory and practice, this course examines the nature and sources of conflict and the role of negotiations, mediation, arbitration and fact-finding in the resolution of disputes.

This course focuses on the resolution of internal union disputes within leadership, between leadership and members, and across diverse constituency groups within the union where maintaining relationship is important.

We will develop: 1) understanding of integrative conflict resolution theory and process, 2) awareness of personal and interpersonal dynamics that cloud progress toward resolution and 3) communication skills that promote solution-finding where both relationship and outcome substance are important. The use of integrative strategy and practice developed for personal and interpersonal conflict will be considered on the organizational level for grievance handling, collective bargaining and labor-management relations.

Key Topics

  • Assumptions, Styles and Strategy Choices in Conflict Resolution
  • Conflict Resolution as Integrative Solution-Finding: Surfacing Concerns
  • Conversation and Information-sharing: Listen, Learn, Reframe
  • Identity and Emotions in Conflict Resolution
  • Getting Their Attention: Power, Recognition and Building Influence
  • Applications to Grievance Handling, Collective Bargaining and labor-management relations
  • Implications for Leadership

Approaches and Features

  • Presentations
  • Group Discussion
  • Interactive and Online Exercises
  • Scenario-based Negotiation Simulations
  • Communication Toolkit
  • Mid-term and Final Paper

How will you benefit?

  • Explore integrative negotiation theory and practice as applied to internal union disputes where the way conflict is resolved carries implications for unity and membership commitment.
  • Learn to use conflict resolution as a mechanism for consensus and relationship building. Improve your ability to make progress on both substance and relationship goals.
  • Focus on concerns and interests to guide conflict resolution and develop techniques for using communication, information-sharing, and power to diffuse tension, build influence and work toward mutually acceptable outcomes.
  • Strengthen awareness of assumptions you bring to a conflict situation, your personal style and communication choices to better understand how these might influence your behavior and strategy as well as the outcomes you achieve.
  • Strengthen skills to navigate the pitfalls of emotion and identity challenge that can turn a difficult conversation toxic and dislodge progress on resolution.
  • Consider the application of integrative negotiation on the organizational level in grievance handling, collective bargaining and labor-management relations.


Susan E. Woods

Susan Woods specializes in learning, facilitation and consulting services for the workplace designed to assist organizations to improve outcomes through relationship building, conflict resolution and participatory change. In the labor-management arena, she facilitated a series of labor-managemen...

Managing Conflict (LS256) at ILR School

From  $625

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Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Read more about Leadership

One evident benefit of joining a leadership course is gaining the knowledge essential for motivating people for high performance. After completing a leadership course, you will be capable of assessing your trustworthiness as perceived by your colleag...

Read more about Negotiations

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Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.

We are happy to help you find a suitable online alternative.