Communicating Without Authority

Sauder School of Business

How long?

  • 2 days
  • online

What are the topics?

Sauder School of Business

Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Who should attend

Anyone with limited authority over others who seeks to enhance their communication effectiveness. Business, technical and support professionals, team leads, coordinators, supervisors and junior to mid-level managers in particular will benefit from attending.

About the course

Conveying Your Message with Credibility, Competence and Confidence

This engaging program provides strategies and skills that anyone with limited authority can use to communicate to people at all levels with competence and credibility. You will learn and practice proven methods for conveying both routine and sensitive messages clearly and confidently when working remotely, communicating virtually or interacting in person.

Benefits for you

  • Develop a more constructive mindset and behaviours when you are working from a position of limited authority
  • Become more efficient and effective when planning and delivering your message upwards or laterally
  • Acquire a new toolkit of skills for informing and persuading others assertively and diplomatically
  • Explore internal and external communication obstacles and apply methods to overcome them
  • Engage others quickly and with maximum impact
  • Acquire buy-in and support from individuals and groups at all levels
  • Enhance your power, credibility and confidence when addressing others, despite your lack of authority

Program content

Day One

Session 1: Communicating Upwards with Confidence

Real-time online session

  • Identify your self-defeating obstacles when communicating upwards
  • Tips for motivating people with more authority to give you their respect and commitment
  • Strategies for crafting messages with impact when communicating upwards
  • Practice a real-life conversation and create an action plan for communicating upwards more effectively

Supplemental resources (self-paced)

  • Self-assessment: your style when communicating upwards

Session 2: Communicating Laterally with Assertiveness and Tact

Real-time online session

  • Strategies for becoming more assertive when communicating laterally
  • How to convey sensitive messages with empathy and tact
  • Practice planning, crafting and delivering messages that balance assertiveness with diplomacy

Supplemental resources (self-paced)

  • Evaluate your assertiveness when communicating laterally; tips for improvement
  • Guidelines for how to be more diplomatic

Day Two

Session 3: Communicating Clearly to Inform

Real-time online session

  • What is and is not relevant when informing others—guidelines for informing with impact
  • The WSN Technique for communicating to inform with clarity and tact
  • Create an action plan for crafting and delivering impactful informative messages
  • Practice a real-life conversation informing someone you have no authority over

Supplemental resources (self-paced)

  • Checklist: how effective are you at informing others?
  • Planning template and examples for communicating to inform

Session 4: Communicating Persuasively to Influence

Real-time online session

  • Essential components of an effective message to persuade when you do not have authority
  • Strengthen your message’s persuasion appeal with the ROBA technique
  • Craft and deliver a persuasive message using ROBA in a real-life conversation
  • Create an action plan for communicating more persuasively

Supplemental resources (self-paced)

  • Planning template for crafting and delivering a persuasive conversation without authority
  • Assessing your persuasion power: guidelines for success

Experts

Gail Levitt

Biography Gail is one of Canada’s most experienced negotiators and professional instructors in the field of business negotiating and innovative negotiated solutions. She is a Harvard University trained specialist in both collaborative and competitive bargaining methods, and facilitates negotiatio...

Videos and materials

Communicating Without Authority at Sauder School of Business

From  1995 CAD$1,509

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Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.

We are happy to help you find a suitable online alternative.