Comprehensive course analysis
Who should attend
- Benefits professionals
- Human resource generalists who deal with plan participants
- Administrative and customer service staff
- Representatives of insurance companies and third-party administrators
- Professionals in all service areas, including consulting, law and financial services
- Communication, marketing and sales professionals
- Benefit plan trustees who need to understand the technical aspects of the plans they serve
About the course
- Sources of communication
- The changing role of employee/participant responsibility
- Influencing participant behavior
- Communications strategy
- Communications budgets
- Legal and regulatory environment
- Customer service
- Administrative issues
- Situational communications campaigns
- Soliciting feedback
- Measuring results
- Technology tools and solutions
- Use of social media
Benefits of Attending
- Learn from industry experts and your peers.
- Gain valuable written materials and resources.
- Discuss the strategies that plans are implementing today and considering for tomorrow.
- Connect with others who are dealing with similar issues.
- Demonstrate your knowledge through interactive exercises and case studies.
Mr. Hillard joined the Washington Office of Segal in December 2001 as vice president, eastern region communications. He now resides in Phoenix as the west region communications practice leader. Mr. Hillard is responsible for development, design and implementation of communications strategies and ...
Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.
We are happy to help you find a suitable online alternative.