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Coaching in the Moment – Bringing out the Best in Others

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Coaching Moments® are all around us, but we may not recognize them. These opportunities to help others learn, grow and develop are hidden within the day-to-day interactions we commonly call "problems." Coaching in the Moment® is a highly interactive learning experience that enables participants to create coachable moments and use the elegantly simple Untying the Knot® approach to coaching conversations so that others can identify their own path forward.

Time Allocation - Topics

20% Untying the Knot®

  • Recorded listening exercise to explore coaching
  • Overview of Untying the Knot approach to coaching

10% Creating Coachable Moments

  • How to recognize opportunities for coaching; exercise
  • Turning coaching opportunities into coachable moments

10% Identifying Knots

  • Recognizing the types of things that get people stuck
  • Exercise to identify “knots” in coaching situations

10%Insightful Questions

  • Using questions to create insight; exercise
  • How to determine when insight is created

10%Tuning into the Conversation

  • Recorded listening exercise; what to listen for in coaching conversations
  • How to shift your listening to find what’s stuck

20%Listening to Appreciate Worldviews

  • Explore what a worldview is and why it matters in coaching
  • Recorded listening exercise to appreciate worldviews
  • Partner exercise to practice discerning worldviews in real life

5% Meaningful Action

  • Review what makes action meaningful
  • Exercise to identify potential meaningful actions

10% Coaching Practice


Primary -- LEADERSHIP DEVELOPMENT: Adaptability, Commitment, Communication, Developmental Perspective, Empathy, Initiative, Interpersonal Relations

Secondary -- PLANNING/ORGANIZING: Problem Identification, Evaluating Alternative Solutions, Developing Specific Plans, Generate and Obtain Plan Support

Tertiary -- EXECUTING/CONTROLLING/EVALUATING: Delegation, Guidance


Dianna Anderson, MCC is the co-founder and CEO of Cylient, a professional services firm dedicated to integrating coaching-based leadership into the fabric of organizations to make change happen. Cylient has taught thousands of people -- in industries as varied as insurance, financial services, co...


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