Coaching and Mentoring Course

Impact Factory

How long?

  • 1 day
  • online

What are the topics?

Impact Factory


Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

About the course

Our coaching and mentoring training course is for people wishing to develop their coaching or mentoring skills at any level of business.

We aim to give you clear insight and understanding of the dynamics that happen between people when they work one-to-one.

The temptation when coaching or mentoring someone is to provide solutions to problems or difficulties.

We will help you find ways to hand the issues back and encourage them to find the solutions for themselves.

Course Objectives:

  • Provide highly effective coaching skills
  • Things you can put into practise immediately
  • Listening and responding skills
  • Motivating and guiding
  • Giving effective feedback
  • Dealing with confidence issues
  • Assisting with professional and personal development
  • The difference between doing, telling and coaching
  • Learning the value of patience

Course Content

We tailor all our courses to reflect the needs of the delegates on the day.

We will include many of the exercises listed below, and any additional material that the trainers feel is relevant.

One Size Doesn't Fit All

Increasingly people are being asked to use coaching skills when managing people.

You can't tell people what you want them to do and expect they'll do it.

You need to coach to get the best out of each individual.

Today you'll get some highly effective coaching skills you will be able to use immediately.

New Tools and Techniques

These tools and techniques will be useful whether you are asking someone to take on a new task:

  • Following up when someone hasn't done what you've asked
  • Working with a colleague who may be at odds with your approach
  • Handling conflict between colleagues or between yourself and someone else
  • Ensuring goals are met
  • Helping and supporting when someone is struggling or having a difficult time

In short, learning to use coaching skills requires a bit of practice but even in the short term will produce excellent results.

Why Coaching and Mentoring?

Discussion on the advantages of coaching/mentoring as a tool in business.

  • What do you think it is?
  • Why have it?
  • Are there any rules around coaching/mentoring?
  • What are the pluses?
  • The pitfalls?
  • What are you looking to achieve with a coaching/mentoring programme?
  • Discussion on 'You as a Role Model'

The Roles of a Coach and Mentor

Some suggested roles of a mentor are:

  • Coaching - To assist in professional development - carrying out specific tasks or activities
  • Facilitation - To create opportunities for the mentee (or learner) to practice their new skills
  • Counselling - To help the mentee (learner) to explore the consequences of potential decisions
  • Networking - To refer the mentee (learner) to others when the mentor's experience is insufficient

Participants will further develop these roles, as they are perceived within your company.

What roles do they currently play and where do they need to develop?

Building Relationships

Relationships that provide the backbone to a good coaching/mentoring relationship are built on trust and mutual cooperation.

Empowering Attitude

Wanting the mentee to succeed requires a generous and positive spirit.

Success depends on this attitude being present.

Building Confidence

Catch people doing things right and praise and acknowledge their actions and achievements

Effective Feedback

Giving and receiving feedback is a skill that can make or break the relationship.


Agreements need to be established as to confidentiality within the relationship.

Establishing these agreements from the start will help establish a relationship of trust and facilitate the mentoring process for both parties.

Building Confidence

These exercises help with a whole variety of issues:

  • Gaining confidence
  • Feeling and behaving as a Coach/Mentor
  • Communicating upwards and downwards
  • Not being manipulated
  • Setting clear boundaries for others

Understanding Feedback

What is it feeding?

Feedback often says more about the person giving the feedback than the person receiving it.

We will tend to notice things that are not working in accordance with our own belief system and our idea of what is 'right' or 'wrong.'

Awareness of what you are feeding and why is the key to being an effective mentor.

Useful Exercises

There will now be a series of pairs exercises with a variety of tools and techniques people can use as mentors/coaches.

Not all of these will be done, only those that are determined to be useful for the group.

Keeping good Boundaries

An exercise to develop a crucial skill in a mentoring relationship: how to spot when you have overstepped the mentee's boundaries and they haven't told you.

Emotion vs Objectivity

An advanced listening skill that is crucial to give mentor's objectivity in being able to separate emotion from fact.

Conflict Defuser

A tool to calm down difficult confrontations.

This skill is great for moving things forward.

Blame vs Effective Behaviour

Understanding the difference in using You, I or We statements in order to get away from blame and making someone wrong.

This helps people get to a place where mutual solution-finding is created.

Difficult Styles

Everyone has a different style of communicating.

Some we find easy to work with, some difficult.

This exercise looks at the styles people find most difficult to work with and what they can do to make it easier for themselves

Helping your Mentee Choose

The temptation when mentoring someone is often to provide the solution to their problem or difficulty.

This looks at ways to hand the issue back to the person and help them find the solution for themselves.

Hints and Tips

Hints and tips to provide guidelines and best practise for mentors.

What's Next

What do you know you will be bringing into the Coaching and Mentoring arena?

What do you want to do next - Buddy up with each other? Support Group?

How do you want to take your learning forward?

We will give out Impact Factory documents to support the course.

You'll get copies relevant hand-outs to remind you of the Coursework.

Ongoing Support

Two weeks after the course one of your trainers will call to see how you are getting on.

You will have email and telephone access to both of your trainers.

You'll also have access to a course web page containing:

  • Handouts used during the course
  • New supportive material
  • Impact Factory PDF documents
  • Recommended reading
  • Links to our favourite videos


Janet Addison

Janet - MSc Occupational and Organisational Psychology- is a development professional specialising in behaviour and communication skills for all levels. Working in groups or in 1:1 coaching, her approach is to raise awareness of thinking & behaviour patterns and their impact; identify and man...

Sarah Dawrant

From political speech writing to stand-up comedy, from marketing to project management, from strategic planning to coaching, from a degree in Sociology to a diploma in public relations Sarah has packed a lot into her life already.   Originally from Canada, Sarah has lived in the UK since 2009, ...

Sheila Neville

Conflict Management, Coaching,  Line Management,  Time Management, Performance Management and  Better Meetings.  Like many Londoners, Sheila brings the experience of another place with her. She was raised in Manchester. Visitors to Manchester say that the inhabitants are friendly and nosey in equ...

Coaching and Mentoring Course at Impact Factory

From  GBP 396$561

Something went wrong. We're trying to fix this error.

Thank you for your application

We will contact the provider to ensure that seats are available and, if there is an admissions process, that you satisfy any requirements or prerequisites.

We may ask you for additional information.

To finalize your enrollment we will be in touch shortly.


Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.

We are happy to help you find a suitable online alternative.