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Building Workplace Trust – Optimizing Relationships, Teamwork, and Performance

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Optimal relationships - relationships that fuel exceptional teamwork and performance - are built on a foundation of trust. Do you have relationships at work that suffer from compromised trust? In this interactive session, you’ll learn the only real way to repair those relationships - and even optimize them – through trust building. You’ll learn the sixteen behaviors driving the Dimensions of Trust: The Three Cs™. You’ll get a language to talk about trust-related issues constructively. You’ll gain pragmatic trust building skills and proven, practical steps to rebuild trust when it has been broken. You’ll be positioned to shift behavior and break through to high trust, high performing relationships and teams.

Time Allocation - Topics

15% Understand the business case for trust- why it is important to pay attention to trust dynamics in the workplace.

  • How change impacts trust, employee engagement, and performance.
  • What you can do to effectively navigate and minimize the negative consequences of change.

20% Develop a shared understanding and a common language of trust.

  • What trust means and the 3 types and 16 behaviors that build it.

20% Learn how trust is linked to employee engagement, performance and change.

  • The behaviors that support employee engagement, improve performance and the organization’s ability to adapt quickly to changing market conditions.

5% Understand behaviors that break trust and how they get in the way of results.

  • The subtle and unintentional ways trust is broken and what you need to be aware of.

20% Learn how to rebuild trust to re-engage people, strengthen performance and develop skills to successfully navigate change.

  • The seven steps to rebuild and sustain trust and navigate change.
  • Learn to eliminate trust busters and overcome obstacles to getting work done.

20% Gain Trust Building® skills to drive engagement, improve performance and successfully navigate change.

  • Learn how to measure and monitor trust within your team or with you as a leader with research based surveys.
  • Learn a practically proven approach so that your organization becomes a place where people WANT to produce!


Primary -- LEADERSHIP DEVELOPMENT: Adaptability, Communication, Creativeness, Developmental Perspective, Empathy, Interpersonal Relations, Judgment, Motivation

Secondary -- EXECUTING/CONTROLLING/EVALUATING: Decision Making, Use of Authority, Delegation, Direction, Coordination, Guidance, Discipline, Evaluation

Tertiary -- PLANNING/ORGANIZING: Problem Identification, Analysis, Evaluating Alternative Solutions, Developing Specific Plans, Generate and Obtain Plan Support


Michelle L. Reina, Ph.D. along with her partner, Dennis S. Reina, Ph.D., are pioneering, preeminent experts on building and rebuilding trust to drive business results. They are co-authors of the award-winning, best-selling books, Trust and Betrayal in the Workplace: Building Effective Relationshi...


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