Center for Creative Leadership

Better Conversations & Coaching

Available dates

Feb 11—13, 2020
3 days
Colorado Springs, Colorado, United States
USD 4200
USD 1400 per day
Feb 12—14, 2020
3 days
Brussels, Belgium
EUR 3800 ≈USD 4357
EUR 1266 per day
Mar 24—26, 2020
3 days
Greensboro, North Carolina, United States
USD 4200
USD 1400 per day
+7 more options


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About the course

Effective communication is the cornerstone of effective leadership. You simply can’t lead well without it. That’s why every leader at your organization—no matter the level or function—needs to be able to coach, give feedback and ignite better conversations. So how do they do this when many leaders feel ill-equipped to coach? Better Conversations & Coaching is a leadership coaching course that gives leaders the skills and confidence necessary to become master communicators. By working in small groups led by a dedicated mentor, participants will develop a personal communication and coaching style that works for them and their teams.

What Do Participants Learn?

Participants will begin the program by developing four critical, foundational skills required for successful communication and coaching engagements: Listen to Understand, Ask Powerful Questions, Challenge & Support, and Establish Next Steps & Accountability. They will then learn how to:

  • Utilize these core skills to improve the effectiveness of their daily conversations
  • Implement these core skills in formal coaching conversations
  • Manage coaching relationships more effectively
  • Adapt their own coaching style as needed
  • Build a results-driven personal development plan
  • Build an awareness of the impact of coaching on the organization’s culture

What Challenges Are Addressed?

Without effective communication, employee performance, employee engagement, talent retention and business execution are at risk. Working in groups of four, each paired with a coaching expert, this program will show leaders a simple, practical, scalable coaching model and increase their coaching confidence and competence. Better Conversations & Coaching will help:

  • Teach managers to more effectively give feedback and develop others.
  • Spread a coaching mindset throughout the organization so everyone has access to coaching
  • Refine one’s own coaching skills
  • Create a resilient organization prepared to handle challenges
  • Motivate employees to increase engagement and build trust
  • Improve peer relationships and practices

Why Choose Better Conversations & Coaching?

Better Conversations & Coaching goes beyond the basics. This specialized program provides leadership coaching training that gives participants the confidence and competence needed to lead intentional coaching conversations.

  • Small groups of four led by an expert coach provide the focus, support and feedback needed
  • Self evaluation, along with facilitator, coach, and video feedback enable participants to identify strengths and hone development areas.
  • Practice of real-world coaching and communication challenges with an expert make the learning more applicable than role-playing fictional stories
  • CCL is a proven leader in the coaching industry, with 700+ coaching experts, 20,000+ hours of 1:1 coaching delivered around the globe every year, and decades of coaching experience.
  • Upon completion of Better Conversations & Coaching, participants will have the option to participate in an additional 3-day “Better Conversations & Coaching Level 2” course. Completion of both Better Conversations & Coaching Levels 1 & 2 gives participants the 60 training hours needed for ICF ACSTH ACC Accreditation

Who should attend

Better Conversations & Coaching is designed to improve a leader’s coaching confidence at all levels and functions of an organization. It’s especially suited for:

  • HR professionals looking to transition from tactical managers to strategic business partners
  • Any leader who wants to improve trust, communication and engagement with their team
  • Individuals who want to champion the development of coaching culture within their organization
  • Individuals seeking coaching certification

Course reviews

Downloadable files