Best executive courses in Kolkata (India)

Indian Institute of Management Calcutta

Customer Service Strategy: Profiting Through Value Creation, Customer Satisfaction, Loyalty, and Relationship

A passion for customer satisfaction is one way a market-oriented company builds superior profits. Companies with a strong market orientation see current and potential customers as key sources of profitability, cash flow, and earnings. Customers, products and assets are all important parts of...

Indian Institute of Management Calcutta

Developing Leadership Potential

Leadership in contemporary growth oriented organizations requires a combination of operational expertise and positive interpersonal orientations. While there is some understanding that a careful mix is important to drive organizations to the next level of performance, few managers and leaders...

Indian Institute of Management Calcutta

Sports Management

India has a rich history of sport with many champions across various sports like Hockey, Cricket, Tennis, Badminton, Athletics etc. However, India is still not seen as a sports superpower at the global scenario, albeit a strong presence bordering on dominance in a few sports. In the recent years...

Indian Institute of Management Calcutta

Strategic Analysis for Marketing Decision-Making

Indian economy is changing. We are witnessing a shift from “sellers’ market” to “buyers’ market”. License Raj has already ended. Organisations everywhere are now in search of excellence in their drive to delight their customers. Things are happening much faster now than that in the past. Product...

Indian Institute of Management Calcutta

Leadership Excellence: an Alternate Approach

Leadership excellence lies in understanding the significance of interdependence that exists between an organization and its dynamic socio-economic environment and formulating strategies to manage expectations of key stakeholders besides maintaining a competitive advantage. The competitive edge of...

Indian Institute of Management Calcutta

Contract Management and Arbitration

The MDP Contract Management and Arbitration intends to provide the participants a comprehensive understanding on the legal issues in commercial transactions with specific focus on contractual issues and commercial dispute resolution. The Programme shall address different types and facets of...

Indian Institute of Management Calcutta

Management of Creativity & Innovation

There is an old Chinese saying - May you live in interesting times! It is considered both a curse and a blessing depending upon how one looks at it and consequently what course of action one adopts. There is no doubt that at the turn of the new century (millennium, if you please), consequent to...

Indian Institute of Management Calcutta

Business Analytics for Strategic and Tactical Level Decision Making

Myths and promises surrounding Business Analytics galore. Success and failure stories of analytics ventures are visible across organizations. Real experts as well as self-styled experts keep sermonizing about the subject. The uninitiated get confused if it is a panacea, yet another hype, or...

Indian Institute of Management Calcutta

Key Account Management

Key Account Management (KAM) Programme provides frameworks to understand buyer-seller relationships and managing Key Account Management (KAM) in business markets. It will show how to adopt a practical approach to planning, analysing and implementing a closer relationship with your strategic...

Indian Institute of Management Calcutta

Managerial Leadership and Conflict Resolution

The Program aims to focus on the following areas: Module 1: Development of Individual Potential Through various small group experiences, participants will explore and examine their interpersonal styles, interpersonal transactions and communication processes. Module 2: Leadership Styles and...