Best executive courses in Kolkata (India)

Indian Institute of Management Calcutta

Customer Service Strategy: Profiting Through Value Creation, Customer Satisfaction, Loyalty, and Relationship

A passion for customer satisfaction is one way a market-oriented company builds superior profits. Companies with a strong market orientation see current and potential customers as key sources of profitability, cash flow, and earnings. Customers, products and assets are all important parts of...

Indian Institute of Management Calcutta

Developing Leadership Potential

Leadership in contemporary growth oriented organizations requires a combination of operational expertise and positive interpersonal orientations. While there is some understanding that a careful mix is important to drive organizations to the next level of performance, few managers and leaders...

Indian Institute of Management Calcutta

Enhancing Interpersonal Effectiveness

Primary objective of the program is to develop effective interpersonal and communication skills. Effective interpersonal skills and communication are important competencies to successfully manage people across variety of organisations. Interpersonal skills shall include but are not limited to...

Indian Institute of Management Calcutta

Becoming an Effective Sales Manager

This hands-on program puts emphasis on developing skills and competencies concerning sales function and roles. It aims to provide a broad understanding of emerging sales and marketing frameworks and contemporary approaches to growing business through effective selling. It will also focus on...

Indian Institute of Management Calcutta

Strategic Analysis for Marketing Decision-Making

Indian economy is changing. We are witnessing a shift from “sellers’ market” to “buyers’ market”. License Raj has already ended. Organisations everywhere are now in search of excellence in their drive to delight their customers. Things are happening much faster now than that in the past. Product...

Indian Institute of Management Calcutta

Leadership Excellence: an Alternate Approach

Leadership excellence lies in understanding the significance of interdependence that exists between an organization and its dynamic socio-economic environment and formulating strategies to manage expectations of key stakeholders besides maintaining a competitive advantage. The competitive edge of...

Indian Institute of Management Calcutta

Contract Management and Arbitration

The MDP Contract Management and Arbitration intends to provide the participants a comprehensive understanding on the legal issues in commercial transactions with specific focus on contractual issues and commercial dispute resolution. The Programme shall address different types and facets of...

Indian Institute of Management Calcutta

Management of Creativity & Innovation

There is an old Chinese saying - May you live in interesting times! It is considered both a curse and a blessing depending upon how one looks at it and consequently what course of action one adopts. There is no doubt that at the turn of the new century (millennium, if you please), consequent to...

Indian Institute of Management Calcutta

Business Analytics for Strategic and Tactical Level Decision Making

Myths and promises surrounding Business Analytics galore. Success and failure stories of analytics ventures are visible across organizations. Real experts as well as self-styled experts keep sermonizing about the subject. The uninitiated get confused if it is a panacea, yet another hype, or...

Indian Institute of Management Calcutta

Internet of Things (iot) – What Every Manager Needs to Know About iot

IoT – the most transformative disruption of recent times – puts smart connected objects to work in the physical world by fitting them with network-connected sensors/actuators, thereby enabling mass-scale digitalization. Since leveraging technology to improve effectiveness and efficiency is an...