Best executive courses in Kolkata (India)

Indian Institute of Management Calcutta

Customer Service Strategy: Profiting Through Value Creation, Customer Satisfaction, Loyalty, and Relationship

A passion for customer satisfaction is one way a market-oriented company builds superior profits. Companies with a strong market orientation see current and potential customers as key sources of profitability, cash flow, and earnings. Customers, products and assets are all important parts of...

Indian Institute of Management Calcutta

Managerial Effectiveness

The broad objective of the program is to help participants develop themselves as effective managers in the organisational context. Key Topics Managers require a combination of various skills to manage effectively. While technical and conceptual skills are important, research has shown that...

Indian Institute of Management Calcutta

Marketing Applications of Machine Learning and Artificial Intelligence: What can ML and AI do for Your Organization?

Computer-enhanced artificial intelligence has been around since the 1950s, but recent hardware innovations and technological disruptions have reinvigorated the field. New sensors help machines to be more accurate sight, hear sounds, and understand location. Powerful processors can help computers...

Indian Institute of Management Calcutta

Key Account Management

Key Account Management (KAM) Programme provides frameworks to understand buyer-seller relationships and managing Key Account Management (KAM) in business markets. It will show how to adopt a practical approach to planning, analysing and implementing a closer relationship with your strategic...

Indian Institute of Management Calcutta

Contract Management and Arbitration

The MDP Contract Management and Arbitration intends to provide the participants a comprehensive understanding on the legal issues in commercial transactions with specific focus on contractual issues and commercial dispute resolution. The Programme shall address different types and facets of...

Indian Institute of Management Calcutta

Advanced Management Programme on “alternative Dispute Resolution: Arbitration, Conciliation and Mediation”

Resolution of commercial dispute and the cost of litigation impose considerable burden on business and their current and future relationships. Studies reveal that litigation and related costs have become unsustainably high and figure among the top expenditure on the corporate balance sheet....

Indian Institute of Management Calcutta

Business Leadership Programme Module I, II & III

This unique management development programme has been designed with the objective of enhancing the leadership competencies and effectiveness of Senior Management. In essence, it is a capsuled management programme aimed to facilitate senior executives transform into more competent leaders. In...

Indian Institute of Management Calcutta

Interpersonal Effectiveness and Leadership Excellence

Leadership is the process of interpersonal influence over the activities of team members towards the achievement of organisational goals in a given situation. In contemporary organisational life, managers must need to work effectively with peers, supervisors and subordinates. Understanding self...

Indian Institute of Management Calcutta

Value Creation Through Operations Strategy

Enterprises are becoming increasingly global, with supply chains and operating processes spanning oceans and continents. To navigate the global marketplace, senior managers need to know how to plan the most efficient use of material resources, as well as manage more complicated global networks...

Indian Institute of Management Calcutta

Personal Growth and Team Building

The primary purpose of this Programme is to provide participants with an opportunity to learn more about one’s own self as a person so as to become more competent in interpersonal relationships, and learn how our perceptions and feelings affect and are affected by others’ perceptions and...