October 6, 2021

Offline courses

Imperial College Business School
Drawing on the latest theories, case studies and practical examples, this three-day Digital Banking Innovation course explores the challenges and opportunities for digital transformation in the banking sector. Participants will gain a better understanding of the digital banking landscape along...
Oct 6—8, 2021
3 days in London, United Kingdom
4,581 USD
1 more date
Management Concepts
Leaders need more than a solid understanding of grammar and mechanics to communicate, as they are tasked with informing and persuading audiences on a large scale. Building on the knowledge and skills you need to confidently and effectively communicate in a business environment is the key to your...
Oct 6, 2021
1 day in San Antonio, Texas, United States
Management Concepts
Project managers juggle many projects simultaneously in today’s fast-paced environment. Managing multiple projects and prioritizing competing demands requires effective delegation and strategies for monitoring and controlling. You will gain insight into the challenges associated with balancing...
Oct 6—8, 2021
3 days in Washington, District of Columbia, United States
1,729 USD
4 more dates
Management Concepts
Facilitators often face an array of challenges that can determine the success or failure of the session. Strong facilitation skills can transform problems into opportunities. In this course, you will practice weaving key facilitator competencies into a flexible facilitation approach. You will...
Oct 6—8, 2021
3 days in Washington, District of Columbia, United States
1,129 USD
7 more dates
Management Concepts
Federal personnel, regardless of their roles, should have a working understanding of Federal financial management processes. You will align your work with your organization’s financial concerns and contribute to its effectiveness armed with this foundational knowledge of Federal laws. You will...
Oct 6—8, 2021
3 days in Washington, District of Columbia, United States
Management Concepts
Successful grants managers understand how the Federal cost principles affect their awards. Gain a firm grounding and practical experience in the concepts central to cost principles by applying them to different recipient types. Use the cost principles throughout the grants lifecycle: budget...
Oct 6—7, 2021
2 days in Tysons, Virginia, United States
Management Concepts
Simplified acquisition procedures are intended to make acquisitions easier; these contracts must still meet certain requirements and comply with the rules and regulations outlined in the Federal Acquisition Regulation (FAR) Part 13. Through this refresher course, you will reacquaint yourself with...
Oct 6—8, 2021
3 days in Washington, District of Columbia, United States
Management Concepts
The Government Accountability Office (GAO) has found that billions in Federal grant awards are subject to waste, fraud, and abuse. Grant recipients and other grants personnel must be vigilant in detecting and preventing fraud in grant administration. You will gain an understanding of potential...
Oct 6—7, 2021
2 days in Washington, District of Columbia, United States
Management Concepts
Some believe that successfully navigating relationships is an inherent quality that can’t be learned—but this is not true. Developing your interpersonal skills increases your self-awareness and strengthens your ability to better understand others. Gain a better understanding of your communication...
Oct 6—8, 2021
3 days in Tysons, Virginia, United States
1,129 USD
18 more dates
Management Concepts
Acquisition professionals use strategic sourcing to acquire goods and services in a cost-effective way when tasked with finding the best possible value in the marketplace. You will gain experience analyzing government spending data to make strategic sourcing decisions during this hands-on...
Oct 6—8, 2021
3 days in Washington, District of Columbia, United States

Online courses

School of Hotel Administration
Businesses that accept reservations must cope with the problem of no-shows - customers who make a reservation but fail to honor it. Hotels can protect themselves from the revenue-losing no-shows and generate increased revenue by overbooking. This course teaches how to strategically overbook and...
Oct 6, 2021
Online course
School of Hotel Administration
Today there are well over a hundred recognized styles of beer. While it may not be feasible to study each individual style, after completing this course, you will know the main groupings of beer and what differentiates them. An examination of beer styles includes an understanding of judging...
Oct 6, 2021
Online course
School of Hotel Administration
In this course you will learn to focus on the key organizational processes that support the development of a strong service culture and exceptional customer service. In this course you will be provided with a number of tools that enable you to select employees who have a strong service...
Oct 6, 2021
Online course
School of Hotel Administration
Brand planning is the process of devising the specific actions needed to enable the brand to attain brand performance goals. The process of developing the brand plan helps to identify opportunities to grow and create value for your brand. In this course, you will refine your ability to create a...
Oct 6, 2021
Online course
School of Hotel Administration
Having a clear picture of the business environment and understanding how your target customers behave is essential to make services marketing work. Knowing your market and assessing consumer demand can help inform and guide your marketing strategies. In this course, you will explore the role...
Oct 6, 2021
Online course
School of Hotel Administration
It cannot be said enough: A marketing strategy lives or dies in communication with the customer. In addition, there is a methodology to it—it is the culmination of all of the marketing research and analysis you've done. What you say, how you say it, how often you say it, the media channels you...
Oct 6, 2021
Online course
School of Hotel Administration
Effective commercial real estate developers are master coordinators, working with multiple counterparts every step of the way to create and maximize value through real estate projects. To do this, they use a thoughtful, organized process—regardless of project size. This course offers a deep dive...
Oct 6, 2021
Online course
School of Hotel Administration
While guests may not see much of the “back-of-house” areas of a hotel, the functions these areas serve are critical in full-service hotels. The rooms division must clean and support guestrooms; the kitchen and wait staff must prepare and serve fine food and beverages; the front office and...
Oct 6, 2021
Online course
School of Hotel Administration
Federal anti-discrimination legislation covers seven protected classes: race, color, national origin, religion, sex, age, and disability. While some of these protected classes seem fairly clear-cut, others are not quite as straightforward. For example, there are nuances related to sexual...
Oct 6, 2021
Online course
School of Hotel Administration
How your guest perceives their experience with your operation impacts your profitability; it is not the only thing but it is one of the biggest factors that operators can influence to drive revenue growth. Loyal repeat customers are key to the success of any food and beverage operation. They...
Oct 6, 2021
Online course
School of Hotel Administration
In this course, you will discover how catering and special events are different from other food and beverage businesses and examine recommended strategies for effectively communicating with your clients. Next, you will explore the economics of catering and special events and develop strategies...
Oct 6, 2021
Online course
Management Concepts
Agile approaches to IT procurement have become more common in Federal acquisition. With guidance from the TechFAR Handbook and the Digital Services Playbook, you will learn the strategies for applying Agile practices and how to execute them in your own IT procurements. Real-world scenarios will...
Oct 6, 2021
Online course
School of Hotel Administration
This course takes your knowledge of basic negotiation tactics and shows you how to use them creatively and in more complex situations. You will learn how to negotiate outside the face-to-face, two-party environment. You will find out how to negotiate with a distant party, master multi-party and...
Oct 6, 2021
Online course
School of Hotel Administration
This course will allow you to further explore the integrative approach to negotiation and teach you how to collaborate with your partner to grow your pie and add further value. You will learn how to define yours and your partner’s preferences in a way that would serve each party’s interests. You...
Oct 6, 2021
Online course
School of Hotel Administration
Learn about the decision frameworks financial professionals use to arrive at the company's optimal capital structure. Obtain a thorough understanding of the strategic considerations involved in raising funds for the purpose of investing in projects. Find out how capital structure decisions at the...
Oct 6, 2021
Online course
School of Hotel Administration
Your operation’s brand is comparable to having a contract with the customer, and the expectation is that value will be delivered in relative accordance with price and quality of service. But keeping food costs down is no easy task. In fact, it’s one of the most detail-oriented, scientific...
Oct 6, 2021
Online course
School of Hotel Administration
A hotel’s real estate is one of its most valuable assets and it is essential to be able to accurately value this critical investment. To be successful, hotel investors must be able to determine the financial interests of those involved in any project: the owner, the operator, and the lender. In...
Oct 6, 2021
Online course
School of Hotel Administration
The hotel asset manager’s responsibility is to manage lodging investments to meet specific objectives. Their role in building value is analyzed at both the portfolio and the property level. In this course, Professor deRoos focuses on the importance of developing a strategic vision for asset...
Oct 6, 2021
Online course
School of Hotel Administration
When investing in proper management of a real estate asset you are investing in future profitability. Excellent maintenance and tenant management can increase property values by lowering operational costs, increasing cash flow, and generating higher rents and occupancies. In this course, you will...
Oct 6, 2021
Online course
School of Hotel Administration
When you are a real estate asset manager, you are a steward of an owner’s property, responsible for managing it to help achieve the owner’s goals and increase its value. To guide you in this challenging role, you need a comprehensive road map for decision making: the Asset Management Strategic...
Oct 6, 2021
Online course
School of Hotel Administration
The sheer variety of sources and types of data that can aid in decision making are almost overwhelming. The key to making good use of the data lies in knowing what specifically to pay attention to, understanding the relationships and variables among the data, and making the right...
Oct 6, 2021
Online course
1,380 USD
21 more dates
School of Hotel Administration
One of the most important aspects of a manager's job is to evaluate the feasibility of new initiatives and to make sound investment decisions. This includes conducting a thorough and reliable analysis using the appropriate financial decision-making tools. In this course, participants will learn...
Oct 6, 2021
Online course
School of Hotel Administration
In order for organizations to succeed, leaders and managers must be able to accurately interpret and utilize financial reports. They must also be able to assess the overall financial performance of the organization, a particular department, or the competition, and then convey the organization's...
Oct 6, 2021
Online course
School of Hotel Administration
Among the swirl of activity in food and beverage service, financial management is a function that sometimes loses priority, despite its vital function. Understanding and managing your food and beverage operation’s income statement (profit and loss statement) can lead to better decision making...
Oct 6, 2021
Online course
School of Hotel Administration
Whether you are a coffee house, restaurant, or even a cocktail bar, your beverage program can have a big impact on your profitability, but it comes with a good deal of risk. Understanding everything that is involved in offering wine, beer, spirits, and nonalcoholic beverages, and applying...
Oct 6, 2021
Online course
School of Hotel Administration
When your restaurant is busy, you might think it isn't possible to generate any additional revenue. However, in this course Professor Sheryl Kimes will provide you will a set of tools you can use to optimize your table mix so it better reflects the mix of parties you have coming in through the...
Oct 6, 2021
Online course
School of Hotel Administration
Throughout this course you will learn to identify the responsibilities of a service champion and the personal characteristics that contribute to effectiveness. You will be presented with the key skills required to assess, guide, and motivate service employees’ performance. You will practice the...
Oct 6, 2021
Online course
School of Hotel Administration
In this course, you will evaluate your brand and define actions you can take to enhance your brand’s performance. You will start by exploring the elements that make some brands great, why some brands garner premium consideration, and, as appropriate, how to improve a brand. You will work to...
Oct 6, 2021
Online course
School of Hotel Administration
Real estate investment has a long history, dating back well before the advent of the stock market. But unlike investing in stocks, real estate usually requires the use of leverage: a property is acquired with a percentage of equity, the rest financed with debt. To make that risk pay off,...
Oct 6, 2021
Online course
School of Hotel Administration
In most hotels, the physical ownership of the property is separated from the control and management of the hotel. Determining who manages the hotel on a day-to-day basis and whether or not the hotel should affiliate with a brand can make or break your property. Based on his many years of academic...
Oct 6, 2021
Online course
School of Hotel Administration
An introduction to revenue management as a systematic process designed to increase revenue by leveraging tools designed to manage length-of-stay and apply effective pricing strategies. Implementing a revenue management strategy can be one of the most important revenue-generating initiatives...
Oct 6, 2021
Online course
School of Hotel Administration
In order for developers and designers to successfully design a full-service hotel, they must have a strong grounding in foundational concepts relevant to the hospitality industry. These include market segmentation, hotel types and classifications, hotel branding, and the players involved in a...
Oct 6, 2021
Online course
School of Hotel Administration
In this course, you will develop an understanding of how hospitality real estate fits into a typical owner’s investment portfolio and articulate how your property contributes to the overall ownership investment strategy and goals. You will examine the different approaches to the asset manager...
Oct 6, 2021
Online course
School of Hotel Administration
In today’s world, running a successful hotel is a highly collaborative process involving many roles. This course is structured around the four key stages in the guest experience -- pre-arrival, arrival, occupancy, and departure -- and will explain hotel operations, the systems that hotels rely...
Oct 6, 2021
Online course
School of Hotel Administration
Often times services marketing is regarded in terms of outcomes, but services marketing is also an ongoing analytic process. In this course, you will learn how to properly analyze frameworks, tools, channels, data sets, customer behavioral data, decision-making factors, and strategies that...
Oct 6, 2021
Online course
School of Hotel Administration
For a hotel investment to be successful, you must first have accurate and reliable data about the critical aspects of the hotel operation, such as occupancy, revenue, expenses, and cash flows. But how do you generate these detailed forecasts? In this course, Cornell University professor Jan...
Oct 6, 2021
Online course
School of Hotel Administration
To structure the most advantageous deal it is critical to assess the value of hotel intellectual property accurately. This course is designed to help you develop a high level of financial sophistication so you can properly assess hotel management agreements and franchise agreements, as well as...
Oct 6, 2021
Online course
School of Hotel Administration
Real estate development projects involve many moving pieces; the project manager guides and aligns resources to bring those pieces together into a coherent, financially successful whole. To develop critical project management skills, you will work through a case study and learn how to think like...
Oct 6, 2021
Online course
School of Hotel Administration
Revenue management can be applied to any hospitality industry with relatively fixed capacity, time-variable demand, and perishable inventory. This course teaches how to apply revenue management concepts and practices to hospitality-related industries such as restaurants, meeting spaces, spas, and...
Oct 6, 2021
Online course
School of Hotel Administration
The ability of an organization to analyze its financial position is essential for improving its competitive position in the marketplace. Through a careful analysis of its financial performance, the organization can identify opportunities to improve performance at the department, unit, or...
Oct 6, 2021
Online course
School of Hotel Administration
Summary statistics are one way to forecast uncertain outcomes, and the statistical results can be used to make decisions or guide strategy. Since summary statistics are based on a data sample, they typically inform intuitive decision-making. That is, the model requires interpretation which relies...
Oct 6, 2021
Online course
1,380 USD
22 more dates
School of Hotel Administration
You are ready to execute your marketing goals; perhaps you want to increase market share, retain more customers or generally broaden consumer awareness. How do you turn your goals into action and how will you measure success? In this course, you will explore how to turn marketing goals into...
Oct 6, 2021
Online course
Management Concepts
You receive a Federal grant; what are the next steps? You need to manage the grant for both compliance and results. Develop a working understanding of issues that affect day-to-day operations and Federal grant management through a series of exercises and discussions. You will cover topics such as...
Oct 6—8, 2021
Online course
1,019 USD
29 more dates
School of Hotel Administration
Pricing is one of the most powerful tools a hotel can use to increase revenue. This course teaches participants how to set the right prices, develop rate fences (differentiate prices by customer type), and use multiple distribution channels to manage price more effectively. Participants will...
Oct 6, 2021
Online course
School of Hotel Administration
This course will focus on negotiation preparation. You will be introduced to tools that will help you clearly define your goals prior to starting your negotiation. You will learn how to conduct research and gather information that will allow you to understand the other party, their preferences,...
Oct 6, 2021
Online course
School of Hotel Administration
To make a business decision, you need relevant information and reliable data. But even with the right data, you still need the skills to properly analyze it—and that can make the difference between a good and bad decision. Cornell Hotel School Professor Chris Anderson guides you through an...
Oct 6, 2021
Online course
1,380 USD
21 more dates
School of Hotel Administration
Your employees are the heart of your food and beverage operation, and your most valuable resource, yet so many operators fail to focus attention on employee satisfaction and engagement. Understanding your role in managing and leading employees can help you to reduce costly turnover, safety...
Oct 6, 2021
Online course
School of Hotel Administration
The goal of an asset manager is to strategically manage the hotel to meet the specific investment objectives of the hotel's owner. To help meet this goal, this course introduces the latest asset management techniques and provides a set of five practical tools tactics that both owners and asset...
Oct 6, 2021
Online course
School of Hotel Administration
All successful revenue management strategies are based on the ability to forecast demand accurately, as well as control room availability and length of stay. This course explores the role of the forecast in a comprehensive revenue management strategy, including the selection of the best type of...
Oct 6, 2021
Online course
School of Hotel Administration
Successful marketing and revenue generation in hospitality requires the management of an array of new media including, social, mobile, and search. While these new media enable marketers to reach customers in ways that were previously not possible, successful use must be anchored by core marketing...
Oct 6, 2021
Online course