April 28, 2021

This programme is designed for employees who have been newly-promoted to a supervisory or managerial position to improve their people-management skills and, more importantly, be equipped with practical ideas for optimising the most important resource in the organisation – it’s people. It’s also...

In our Sales Presentation Skills we combine our abilities to ask, listen, and solve for our existing and potential customers. Sales and trade exist because people need and are looking for that which is better than what they have. Sometimes, they don’t even know that they have a need. The...

Step up to a top level role, and maximise your impact. We work with you and a sponsor from your organisation to accelerate your next move. Your learning journey comprises 4 months of flexible online study, and a 4.5 day classroom module on campus in London. Take your place at the top Seal your...

Jumping to a solution before you define the right problem wastes time and resources and impedes your agency’s results. Olin Business School — part of Washington University in St. Louis — adapted its award-winning critical-thinking content to the government workplace. Master the components of...

Advanced Certified ScrumMaster (A-CSM) is an in-depth two-day immersion into the world of the ScrumMaster role. The class explores Agile Facilitation and Agile Coaching and how the ScrumMaster uses these skills to support the team, the Product Owner and the Organization. The class is full of...

Devise and implement robust strategies that can create lasting competitive advantage in your organisation with The Strategy Programme. See strategy as a leadership tool: use it to provide clear leadership and direction to employees and stakeholders Critique and develop your own...

Leaders need more than a solid understanding of grammar and mechanics to communicate, as they are tasked with informing and persuading audiences on a large scale. Building on the knowledge and skills you need to confidently and effectively communicate in a business environment is the key to your...

Effective, active brand management, internally and externally, is key to a successful business future and reputation. This course takes you on an engaging journey through best practice in brand management; from defining the brand to brand plan and marketing activation. It provides a comprehensive...

Successful innovation ensures that your products stay competitive and that growth opportunities are not missed. However extensive research indicates that failure rates in this area are high. On this course you will conduct an Innovation Audit to highlight improvement opportunities in areas that...

Correctly using Federally-appropriated funds to comply with relevant laws and regulations is a critical responsibility for Federal employees. Refreshing your knowledge of appropriations law basics and gaining a deeper understanding of the latest changes and developments can help ensure your...

Planning, building and applying the brand to meet both existing and emerging customer needs and wants is an essential marketing skill in today’s competitive and commoditised market. This course will examine best practice in brand management and provide complete understanding around how applying...

Change as the major aspect of organizational life. Understanding and Leading Change (ULC) prepares participants to meet the problems that come with initiating and implementing change. During the program, participants will examine change processes and the psychological, political, and...

From brands reaching customers, to leaders inspiring teams, stories are the fuel that allows messages to move. Great stories sell, persuade, energize and spread. The rest is just noise. This new half-day remote learning program will challenge your assumptions and skills about communicating in...

Explore the landscape of modern data science and learn how to apply the tools and frameworks in a practical setting. This seminar helps to build understanding and assessment capabilities in the use and application of modern data science techniques. We’ll also discuss how leaders can best...

Take management to great heights with the Management Development Programme (MDP). This strategic management course is packed with material focusing on broadening managers’ self-awareness, leadership attributes and management skills required in the ever-changing business environment. Equip...

Based on the research and expertise of SHA's Professor Kate Walsh, Ph.D., this course will teach you how to diagnose your team's needs, set expectations for development, utilize conflict to augment change and continuously improve, and build team autonomy and ownership. Using tools provided in...

One of the challenges organizations face today is how to innovate. Innovation has become the modus operandi of organizational life. Every organization needs to innovate quickly to stay competitive. But what does “innovation” really mean? In simple terms, innovation is the practical application...

To be an effective leader, you must be able to articulate your thoughts and positions in a clear and concise manner. Professor Angela Noble-Grange of Cornell University’s Johnson Graduate School of Management draws on her own extensive experience as a speaker and communicator to guide students...

Rarely does a single factor alone predict an outcome, which is why decision making is never as simple as we would like it to be. In a competitive business environment, not taking this uncertainty into account has serious costs. In this course, you will use foundations in probability to describe...

When faced with a large volume of unstructured data, the question quickly arises: what does this all mean? Techniques in machine learning offer the promise of a meaningful answer to that question. Unsupervised machine learning is a powerful tool that is being put to use in many disciplines. In...

Coaching is about building relationships—and it’s essential in order for your organization to move forward together to achieve better results. Being an effective coach requires skills that can be practiced and mastered, including listening, building credibility and trust, and showing empathy. In...

Managers who are seen practicing what they preach and following through on promises enjoy dramatically enhanced credibility and loyalty. They inspire workers to perform well and even to go beyond what is asked of them. Credibility is not all it takes to be successful, but no trust or meaningful...

Being able to negotiate is a practical, everyday skill that is critical for anyone working within an organization. The good news is it’s a skill you can practice and master. Negotiation skills are ones you can use in any context and, once you master the behaviors of effective negotiation, you...

All leadership is change leadership. Good leadership isn’t about stagnation; it’s about moving ahead. In this course, Professor Samuel Bacharach, Ph.D. of Cornell University’s Johnson Graduate School of Management explores the fundamental, practical skills that effective leaders have...

This course breaks down the four biggest growing and producing regions in the United States: California, Washington, Oregon, and New York. Each state has its own unique history, landscape, and laws. You will explore the history of each region, as well as analyze the unique geographic features of...

In this course, you will create a strategy to turn a work group into a high-functioning team by evaluating challenges and applying techniques to generate positive team outcomes. Based on the research and expertise of Professor Kate Walsh, Ph.D., of Cornell University’s School of Hotel...

In this course, you will develop measures and standards of service quality, devise employee-related practices that improve learning and outcomes, and evaluate different approaches to process improvement, based on the research and expertise of SHA's Professor Rohit Verma, Ph.D. Using tools...

Leaders are responsible for encouraging the highest possible performance from their employees. Most leaders recognize that motivation is a key driver of high performance. Few leaders are skilled at choosing the right combination of approaches and tools to motivate all of their people. Cornell...

Successful grants managers understand how the Federal cost principles affect their awards. Gain a firm grounding and practical experience in the concepts central to cost principles by applying them to different recipient types. Use the cost principles throughout the grants lifecycle: budget...

In this course you will define and differentiate between leadership and management, develop a strategy for overcoming new leadership challenges, and evaluate motivational techniques and determine when to use them. You will also identify the skills needed to develop relationships crucial to your...

This course will provide you with tools and concepts to develop and lead strategic organizational change. The emphasis is on cultivating your ability to assess the need for change, selecting from among viable change initiatives, motivating others to move forward, the process of transformation,...

Leaders at every level need to be able to execute on their ideas. In virtually every case, this means that leaders need to be able to persuade others to join in this execution. In order to do so, understanding how to create and utilize power in an organization is critical. In this course,...

What are the essential traits and behaviors of leaders and how can they be honed throughout your career? Skills like engaging, motivating, coaching, and enhancing performance are integral to the success of all leaders. As the first step to seeking out opportunities for growth, you will learn...

The everything you need to know before you say you're hired seminar. Learn everything you need to know about employee selection in this seminar! Making the wrong hiring decision means throwing away a substantial investment of time and money on recruitment, training and benefits. This...

Increasing and sustaining profitability requires that you deliver unique value to consumers while guarding against competitive threats. Developing a successful strategy requires recognizing and planning for the specific challenges in your market so as to avoid costly mistakes, seize new...

You receive a Federal grant; what are the next steps? You need to manage the grant for both compliance and results. Develop a working understanding of issues that affect day-to-day operations and Federal grant management through a series of exercises and discussions. You will cover topics such as...

Create more successes through enhanced project leadership, communication and negotiation skills. The demands of a project leadership role are unique. You must learn how to serve both the needs of your team members with the needs of the project—not an easy task. Project leadership requires a...

Through effective leadership communication, motivate action at every level and influence even the toughest executives, customers, subordinates and stakeholders. You’re already successful as a leader and communicator. But now you must exercise even greater influence, solve bigger problems and...

The ability to make effective and timely decisions is an essential skill for successful executives. Mastery of this skill influences all aspects of day-to-day operations as well as strategic planning. In this course, developed by Professor Robert Bloomfield, Ph.D. of Cornell University’s Johnson...

Leading across cultures is about adapting, communicating, thinking critically, and understanding your own biases. SHA's Dr. Jan Katz will help you explore the five key dimensions of cross-cultural leadership - Context, Risk, Linear vs. Parallel, Hierarchy, and Individualism vs. Collectivism....

How can you be sure that your organization is providing a service that meets the expectations of both patients and guests? Are there ways your organization could improve customer satisfaction while reducing costs? In this course, you'll explore how to measure quality using standard assessment...

The U.S. is approaching a radical shift in the makeup of our population; soon 20% of the U.S. population will be over 65. That means our population will have around 90 million older adults! This is an exciting time for those interested in careers serving seniors; not just in wellness and...