Zhichao Zheng

Education

• Doctor of Philosophy - PhD NUS Business School (2009 — 2013)
• Bachelor of Science - BS National University of Singapore (2005 — 2009)

Companies

• Area Coordinator of Operations Management Singapore Management University (2020)
• Associate Professor of Operations Management Singapore Management University (2019)
• Assistant Professor of Operations Management Singapore Management University (2013 — 2019)
• Ph.D. Candidate NUS Business School (2009 — 2013)
• Research Intern EADS (2011 — 2011)
• Research Intern EADS (2009 — 2009)
• Part-time Undergraduate Student Researcher National University of Singapore (2008 — 2008)
• Summer Intern Walmart (2006 — 2006)

Research Interests

• Healthcare Operations Management and Analytics
• Supply Chain Coordination and Inventory Management
• Robust and Distributionally Robust Optimization

Awards, Recognition and Honors

• Dean's Impact Award, 2017
• Management Science Meritorious Service Award, 2015
• The CSAMSE Annual Conference Best Paper Award, Second Price, 2015
• ("Pooling and Dynamic Policies to Deliver Differentiated Service" with Y. Zhong, M.C. Chou, C.P. Teo)
• President Graduate Fellowship, 2009-2013
• Lijen Industrial Development Medal, 2009
• (Awarded to the honours year students with the best academic exercises/projects)
• Leong Teng Kian Memorial Prize, 2009
• (Awarded to the best student in Mathmatics)
• Honorable Mention in Mathematical Contest in Modeling, 2008
• Tan Teck Chwee Book Prize, 2008
• (Awarded to the best student in Applied Mathematics on the results of the Science III Examination for the degree of Bachelor Science)
• Singapore Ministry of Education SM2 Scholarship for PRC Students, 2004-2009

Journal Articles

• J. Liu, J, Xie, K. K. Yang, Z. Zheng (2018) Effects of rescheduling on patient no-show behavior in outpatient clinics, Manufacturing & Service Operations Management, to appear.
• Y. Zhong, Z. Zheng, M. C. Chou, C. P. Teo (2017) Resource pooling and allocation policies to deliver differentiated service, Management Science, to appear.
• Z. Zheng, K. Natarajan, C. P. Teo (2016) Least squares approximation to the distribution of project completion times with Gaussian uncertainty, Operations Research, Vol. 64, No. 6, pp. 1406-1421.
• Q. Kong, C. Y. Lee, C. P. Teo, Z. Zheng (2016) Appointment sequencing: Why the smallest-variance-first rule may not be optimal?, European Journal of Operational Research, Vol. 255, No. 3, pp. 809-821
• X. Li, K. Natarajan, C. P. Teo, Z. Zheng (2014) Distributionally robust mixed integer linear programs: Persistency models with applications, Invited Review, European Journal of Operational Research, Vol. 233, No. 3, pp. 459-473.
• Q. Kong, C. Y. Lee, C. P. Teo, Z. Zheng (2013) Scheduling arrivals to a stochastic service delivery system using copositive cones, Operations Research, Vol. 61, No. 3, pp. 711-726
• K. Natarajan, C. P. Teo, Z. Zheng (2011) Mixed zero-one linear programs under objective uncertainty: a completely positive representation, Operations Research, Vol. 59, No. 3, pp. 713–728