Wiljeana Glover

Academic Division: TOIMWiljeana Glover is an Assistant Professor of Technology, Operations, and Information Management and is the Faculty Director of the Schlesinger Fund for Global Healthcare Entrepreneurship at Babson College. Professor Glover’s research uses systems thinking to understand the impact of boundary spanning and the interplay between strategic and social factors on performance outcomes. Professor Glover has extensive experience studying healthcare systems, including Clalit Health Systems-Israel, the U.S. Military Health System, and recently the Ugandan healthcare system. She has also worked with manufacturing and other service organizations. Professor Glover has published in numerous academic journals including Healthcare Management Review, Military Medicine, International Journal of Production Economics, International Journal of Production Research, Journal of Enterprise Transformation, and Team Performance Management. Her work has been featured in popular press and online media outlets including the Financial Times. Professor Glover was recognized with the 2011 Best Dissertation Award from the American Society of Engineering Management, has won several best paper awards, and has served as the President of the Society of Engineering and Management Systems (SEMS) within the Institute of Industrial Engineers (IIE). Professor Glover’s teaching interests include technology and operations management, scaling operations, improvement approaches (lean, agile, six sigma, etc.), and systems design, interactions, and improvement. Her teaching heavily uses experiential learning and she has developed a project-based course with industry that focuses on how students can learn operational principles by doing, creating measureable improvements for the partner companies. She completed her Ph.D. at Virginia Tech and postdoctoral studies at the Massachusetts Institute of Technology (MIT). Prior to her academic career, she worked as an Associate Consultant with Stockamp and Associates, implementing revenue cycle and process improvements in hospital settings.

Academic Degrees

• Ph D, Virginia Polytechnic Institute and State University
• MS, Virginia Polytechnic Institute and State University
• BA, Albany State University
• BS, Georgia Institute of Technology

Academic Interests

Healthcare systems design and improvement, Human Factors and Perception, Scaling Operations, Process and Network Oriented Problem Solving

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Awards & Honors

2012 - Travel Award, NSF Women in Industrial Engineering Academia Program

2011 - Best Dissertation Award, American Society of Engineering Management

2011 - Scholar Award 2011-2012, Philanthropic Educational Organization (PEO)