Tom Tripp

Dr. Tripp is Professor of Management, Rom Markin Endowed Leadership Chair in Business, and Senior Associate Dean for Academic Affairs at the Carson College of Business at Washington State University. He previously taught at the Kellogg School of Management at Northwestern University and at the Sauder School of Business at University of British Columbia. Dr. Tripp teaches courses on leadership, negotiation skills, and decision-making. His research focuses on the psychology of workplace conflict, and has been published journals including the Journal of Applied Psychology, Academy of Management Annals, Organizational Behavior and Human Decision Processes, and the Journal of Marketing. He is co-author of the 2009 book, Getting Even: The Truth About Workplace Revenge - and How to Stop It. Dr. Tripp has earned over a dozen awards in research and in teaching, including the Most Influential Paper award from the Conflict Management Division of the Academy of Management, and the university-wide Sahlin Faculty Award for Excellence in Instruction from WSU. Tripp earned a Ph.D. in Organizational Behavior from the Kellogg School of Management at Northwestern University and a B.S. in Psychology from the University of Washington.

Research Interests

• Abusive Supervision
• Consumer Morality
• Employee-Organization Relationship
• Employer Involvement In Ex-Offender Reintegration
• Forgiveness
• Organizational Justice
• Psychology Of Workplace Conflict
• Retaliation

Teaching Interests

• Leadership Skills
• Negotiation Skills

Publications

Journal Articles

• Lixin Jiang, Thomas Tripp, Phan Hong, , College instruction is not so stress free after all: A qualitative and quantitative study of academic entitlement, uncivil behaviors, and instructor strain and burnout. Stress and Health, 2017
• Robert Bies, Laurie Barclay, Thomas Tripp, Karl Aquino A systems perspective on forgiveness in organizations Academy of Management Annals (Invited), 2016
• J. Joireman, Y. Gregoire, T. Tripp Customer forgiveness following service failures Current Opinion in Psychology, 2016
• Yany Gre'goire, Audrey Salle, Thomas Tripp Managing social media crises with your customers: The good, the bad, and the ugly Business Horizons, 2015
• S Decoster, J Stouten, T Tripp Followers' reactions to self-serving leaders: The influence of the organization's budget policy American Journal of Business, 2014
• Stijn Decoster, Jeroen Stouten, Jeroen Camps, Thomas Tripp The role of employees' OCB and leaders' hindrance stress in the emergence of self-serving leadership Leadership Quarterly, 2014
• Stijn Decoster, Jeroen Camps, Jeroen Stouten, Lare Stouten Standing by your organization: The impact of organizational identification and abusive supervision on followers' perceived cohesion and tendency to gossip Journal of Business Ethics: JBE, 2013
• Jeffrey Joireman, Yany Grégoire, Berna Devezer, Thomas Tripp When do customers offer firms a "second chance" following a double deviation? The impact of inferred firm motives on customer revenge and reconciliation Journal of Retailing, 2013
• Jeff Joireman, Yany Gregoire, Berna Devezer, Thomas Tripp When do customers offer firms a "second chance" following a double deviation? The impact of inferred firm motives on customer revenge and reconciliation Journal of Retailing, 2013
• Susie Cox, Rebecca Bennett, Thomas Tripp, Karl Aquino An empirical test of forgiveness motives' effects on employees' health and well-being Journal of Occupational Health Psychology, 2012
• Thomas Tripp, Yany Gregoire When unhappy customers strike back on the internet MIT Sloan Management Review, 2011
• Yany Gregoire, Daniel Laufer, Thomas Tripp A comprehensive model of customer direct and indirect revenge: Understanding the effects of perceived greed and customer power Journal of the Academy of Marketing Science, 2010
• Jeroenn Stouten, Thomas Tripp Claiming more than equality: Should leaders ask for forgiveness? Leadership Quarterly, 2009
• Yany Gregoire, Thomas Tripp, Renaud Legoux When customer love turns into lasting hate: The effects of relationship strength and time on customer revenge and avoidance Journal of Marketing, 2009
• Thomas Tripp, Robert Bies, Karl Aquino A vigilante model of justice: Revenge, reconciliation, forgiveness, and avoidance Social Justice Research, 2007
• Karl Aquino, Thomas Tripp, Robert Bies Getting even or moving on? Power, procedural justice, and types of offense as predictors of revenge, forgiveness, reconciliation, and avoidance in organizations Journal of Applied Psychology, 2006
• Thomas Tripp, Robert Bies, Karl Aquino Poetic justice or petty jealousy? The aesthetics of revenge Organizational Behavior Human Decision Processes, 2002
• Karl Aquino, Thomas Tripp, Robert Bies How employees respond to personal offense: The effects of blame attribution, victim status, and offender status on revenge and reconciliation in the workplace Journal of Applied Psychology, 2001
• Dana Clyman, Thomas Tripp Discrepant values and measures of negotiator performance Group Decision and Negotiation, 2000
• T Simons, T Tripp The negotiation checklist: How to win the battle before it begins Cornell Hotel and Restaurant Administration Quarterly, 1997
• Joseph Daly, Thomas Tripp Is outcome fairness used to make procedural fairness judgments when procedural information is inaccessible? Social Justice Research, 1996
• Robert Bies, Thomas Tripp Employee-initiated defamation lawsuits: Organizational responses and dilemmas Employee Responsibilities and Rights Journal, 1993
• Thomas Tripp Power and fairness in negotiations Social Justice Research, 1993
• R Bies, T Tripp, M Neale Procedural fairness and profit seeking: The perceived legitimacy of market exploitation Journal of Behavioral Decision Making, 1993
• Thomas Tripp, Harris Sonak An evaluation of dependent variables in experimental negotiation studies: Impasse rates and pareto efficiency Organizational Behavior Human Decision Processes, 1992
• C Stevens, T Mitchell, T Tripp Order of presentation and verbal recruitment strategy effectiveness Journal of Applied Social Psychology, 1990

Books/Book Chapters

• Book Chapter Robert Bies, Laurie Barclay, Adam Kay, Francesca Saldanha, Thomas Tripp Trust and distrust: Their interplay with forgiveness processes in organizations
• Book Chapter R Bies, T Tripp, D Shapiro Abusive Leaders or Master Motivators?: "Abusive" is in the Eye of the Beholder
• Book Chapter R.J. Bies, L.J. Barclay, A. Kay, F.M. Saldanha, T.M. Tripp, R. Searle, A.M. Nienaber , S. Sitkin Trust and distrust: Their interplay with forgiveness processes in organizations
• Book Chapter T Tripp, R Bies "Doing justice": The role of motives for revenge in the workplace
• Book Chapter R. Bies, T. Tripp In the heat of the moment: The influence of visceral factors on retaliation
• Book Chapter T Tripp Understanding revenge without condemning it
• Book Robert Bies, Thomas Tripp Negotiating the peace in the face of modern distrust: Dealing with anger and revenge in the 21st century workplace
• Book T Tripp, R Bies Getting even: The truth about workplace revenge – and how to stop it.
• Book Chapter T Tripp, R Bies "Righteous" anger and revenge in the workplace: The fantasies, the feuds, the forgiveness
• Book Chapter T Tripp, R Bies Scholarly biases in studying justice and emotion: If we don't ask, we won't see
• Book Chapter Thomas Tripp, Robert Bies Scholarly biases in studying justice and emotion: If we don't ask, we won't see
• Book Robert Bies, Thomas Tripp Badmouthing the company: Bitter employee or concerned corporate citizen?
• Book Chapter R Bies, T Tripp The Study of Revenge in the Workplace: Conceptual, Ideological, and Empirical Issues
• Book Chapter Robert Bies, Thomas Tripp The Study of Revenge in the Workplace: Conceptual, Ideological, and Empirical Issues
• Book Chapter R Bies, T Tripp Hot Flashes, Open Wounds: Injustice and the Tyranny of Its Emotions
• Book Chapter R Bies, T Tripp A passion for justice: The rationality and morality of revenge
• Book Chapter R Bies, T Tripp The many faces of revenge: The good, the bad, and the ugly
• Book Chapter R Bies, T Tripp Two faces of the powerless: Coping with tyranny
• Book Chapter R Bies, T Tripp, R Kramer At the breaking point: A social cognitive perspective on vengeance and violence in organizations
• Book Chapter D Clayman, T Tripp Pareto optimality
• Book Chapter T Tripp, R Bies What's good about revenge? The avenger's perspective
• Book Chapter R Bies, T Tripp Beyond distrust: Getting even and the need for revenge
• Book Chapter T Tripp, H Sondak, R Bies Justice as rationality: A relational perspective of fairness in negotiations
• Book Chapter R Bies, T Tripp The use and abuse of power: Justice as social control

Other

• Lixin Jiang, Thomas Tripp, Tahira Probst Research: The more essential your job is to your company, the happier you’ll be