Santiago Gallino

Bio

Santiago Gallino is an Associate Professor of Business Administration at the Tuck School of Business. He is interested in operations management challenges in the retail industry. Santiago studies both omni-channel integration and store execution issues in retail. In his research, he uses field data and econometric tools to study existing operational practices as well as potential operational improvements.

Before joining Tuck, Santiago worked at IAE Business School in Argentina where he lectured for the MBA, Executive Education, and In-Company programs. During that time he combined his academic activity with consulting work through out Latin America, collaborating with companies in different fields–retailing, food manufacturing and distribution, energy, entertainment–both domestically and internationally.

Santiago's educational background includes a PhD in Operations and Information Management and a Master’s in Statistics (both from The Wharton School of the University of Pennsylvania), an MBA (IAE Business School), and a degree in Electrical Engineering (Universidad de Buenos Aires).

Current Research Topics

• Empirical operations management: Understanding the effect of new technologies on supply chain strategies in retailing

Professional Activities

Academic positions

• Associate Professor of Business Administration, Tuck School of Business, 2017–present
• Assistant Professor of Business Administration, Tuck School of Business, 2013–17
• Teaching Assistant, University of Pennsylvania, 2008–12
• Lecturer, IAE Business School, 2004–08

Nonacademic positions

• PA Consulting Group, 2000–03
• EDF Americas, 2004

Editorial positions

• Referee for Management Science, Manufacturing and Service Operations Management and Production and Operations Management

Working Papers

• With M. Fisher and J. Xu, "The Value of Rapid Delivery in Multichannel Retail"
• With M. Fisher and S. Netessine, "Does Online Learning Work in Retail?"
• With G.P. Cachon and J. Xu, "Maximizing Profitability in Online Retail through a Free Shipping Threshold Policy"
• With E. Huang, A. Ribeiro, and S. Segarra, "Actionable Network Models of Soccer Teams using Markov Chains"

Papers Under Review

• With G.P. Cachon and M. Olivares, "Does Adding Inventory Increase Sales? Evidence of a Scarcity Effect in U.S. Automobile Dealerships," major revision, Management Science, under review second round
• With A. Moreno-Garcia, "The Value of Fit Information in Online Retail: Evidence from a Randomized Field Experiment," major revision_, M&SOM,_ under review second round
• With R. Batt, "Finding a Needle in a Haystack: The Effects of Searching and Learning on Pick-worker Performance," major revision_, Management Science_; Winner, 11th Annual Behavioral Operations Conference Best Presentation Award, 2016

Current Projects

• With M. Fisher and S. Netessine, "Setting Retail Staffing Levels: A Methodology Validated with Implementation"
• With A. Moreno-Garcia and R. Rooderkerk, "Omnichannel Fulfillment Dilemmas: Customer Preferences and Manager Perceptions"

Awards

• Winner, 11th Annual Behavioral Operations Conference Best Presentation Award, 2016
• The Management Science Distinguished Service Award, 2015
• Winner, INFORMS Revenue Management and Pricing Section Practice Award, 2015
• Winner, POMS Applied Research Challenge, Production and Operations Management Society, 2014
• Winner, Overall Best Paper Award in the Workshop of Information Systems and Economics, WISE, 2014
• Semi-finalist in the Junior Faculty Interest Group Paper Competition, INFORMS-JFIG, 2013
• OPIM Scholar Award, 2011
• Doctoral Fellowship, The Wharton School, 2008–12
• The Fishman-Davidson Center, 2012
• Jay H. Baker Retailing Grant, 2009, 2012
• Mack Center for Technological Innovation, 2011
• Russell Ackoff Doctoral Student Fellowship, 2010

Selected Publications

• With M. Fisher and J. Li, "Competition-Based Dynamic Pricing in Online Retailing: A Methodology Validated with Field Experiments," Management Science, forthcoming; Winner, INFORMS Revenue Management and Pricing Section Practice Award, 2015
• With R. Cui, A. Moreno-Garcia, and D. Zhang, "The Operational Value of Social Media Information," conditionally accepted, Production and Operations Management Society (POMS)
• With D. Bell and A. Moreno-Garcia, "Offline Showrooms in Omni-Channel Retail: Demand and Operational Benefits," Management Science, 2016; Winner, POMS Applied Research Challenge, Production and Operations Management Society (POMS), 2014; Winner, Overall Best Paper Award in the Workshop of Information Systems and Economics, WISE (Workshop of Information Systems and Economics), 2014
• With A. Moreno-Garcia and I. Stamatopoulos, "Channel Integration, Sales Dispersion, and Inventory Management," Articles in Advance, Management Science, 2016
• With D. Bell and A. Moreno-Garcia, "Showrooms and Information Provision in Omni-channel," POMS, 24, 2015 [extended abstract under the first POMS Applied Research Challenge Awards]
• With A. Moreno-Garcia, "Integration of Online and Offline Channels in Retail: The Impact of Sharing Reliable Inventory Availability Information," Management Science, 60(6), 2014
• With D. Bell and A. Moreno-Garcia, "How to Win in an Omnichannel World," MIT Sloan Management Review, 56(1), 2014