Ronald Cenfetelli

BS Eng. (Purdue), MBA (Indiana), PhD (British Columbia) CANFOR Chair in MIS Professor, Accounting and Information Systems

Research Interests

• Human computer interaction
• E-Business
• IT-mediated customer service
• Negative aspects of technology
• Structural equation modeling
• Survey research techniques
• Multi-level modeling

Courses Taught in 2018-2019

• Introduction to Behavioural Research Methods for Business (PhD)
• Teaching Course (PhD)

Selected Recent Publications

• Xu, D.J., Benbasat, I., and Cenfetelli, R., (2017) "A Two-Stage of Generating Product Advice: Proposing and Testing the Complementarity Principle" Management Information Systems Quarterly, Vol. 34, No. 3, pp. 826-862
• Tan, C.W., I. Benbasat, and Cenfetelli, R. (2016) “An Exploratory Study of the Formation and Impact of Electronic Service Failures” Management Information Systems Quarterly, Vol. 40 No. 1, pp.1-29, March 2016.
• Xu, D.J., Cenfetelli, R.T., Aquino, K., (2016) "Do different kinds of trust matter? An examination of the three trusting beliefs on satisfaction and actual purchase behavior in the buyer-seller context", Journal of Strategic Information Systems, 25 (1), March, pp. 15-31
• Xu, D.J., Benbasat, I., Cenfetelli, R.T., (2014) The Influences of Online Service Technologies and Task Complexity on Efficiency and Personalization”; Information Systems Research, 25 (2), pp. 420–436
• Xu, D.J., Benbasat, I., Cenfetelli, R.T., (2014). " The Nature and Consequences of Trade-Off Transparency in the Context of Recommendation Agents" MIS Quarterly, 38(2), pp. 379-406, June 2014.
• Cenfetelli, R.T., Bassellier, G., & Posey, C., (2013) The Analysis of Formative Measurement in IS Research: Choosing between Component- and Covariance-based Techniques”, The DATA BASE for Advances in Information Systems, (44) 4, pp. 66-79, September 2013