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MOOC ESSEC - Fundamentals of Hotel Distribution - Peter O' Connor

Biography

ESSEC
Chaired Professor of Digital Disruption at ESSEC Business School

Education

  • International Teachers Programme (ITP), Stockholm School of Economics,
  • Ph.D., Queen Margaret University College, Edinburgh, Scotland
  • Master of Science (Management Information Systems), Trinity College, Dublin, Ireland
  • Bachelor in Management Science (Honours 2.1), Trinity College, Dublin, Ireland
  • Higher Diploma in Hotel and Catering Management, Dublin Institute of Technology, Ireland

Research Areas

Online marketing and social media

Online retailing and merchandising

Sectors

B2C eBusiness

Travel, tourism and hospitality

Academic Publications

Books

  • ENTER 2008 - Proceedings of the 15th Inteernational Conefernce on Information and Communications Technology in Tourism. (with W. Hoepken, U. Gretzel). New York (USA) : Springer Computer Science, 2008
  • Proceedings of the Hospitality Information Technology Association Conference - HITA 05. (with A. Frew). Los Angeles (USA) : Hospitality Information Technology Association (HITA), 2005
  • Using Computers in Hospitality. 3rd edition. Londres (Grande‑Bretagne) : Thomson Learning, 2004
  • Proceedings of the Hospitality Information Technology Association Conference. (with A. Frew). Dallas, Texas (USA) : HITA, 2004
  • Information and Communication Technologies in Tourism 2003. (with J. Frew, M. Hitz). New York (USA) : Springer Computer Science, 2003
  • Distribuicao da Informacao Electronica em Turismo e Hotelaria. Sao Paulo (Brésil) : BOOKMAN, 2001
  • Using Computers in Hospitality. 2d edition. Londres (Grande‑Bretagne) : Cassell, 2000
  • Electronic Information Distribution in Tourism and Hospitality. Wallingford Oxon (Grande‑Bretagne) : CABI Publishing, 1999
  • Using Computers in Hospitality. Sydney : Cassell Publications, Hospitality Press, 1996

Articles

  • "Firm performance in the upscale restaurant sector: The effects of resilience, creative self-efficacy, innovation and industry experience" (R. Hallak, G. Assaker, P. O'connor, C. Lee), Journal of Retailing and Consumer Services
  • "Improving Consumer Mind-Set Metrics and Shareholder Value through Social Media: The Different Roles of Owned and Earned Media" (A. Colicev, A. Malshe, K. Pauwels, P. O'connor), Journal of Marketing, Aug 2017, Vol. In press
  • "Is Investing in Social Media Really Worth It? How Brand Actions and User Actions Influence Brand Value" (A. Colicev, V. Esposito Vinzi, P. O'connor), Service Science, Jun 2016, Vol. 8, Issue 2, p. 152‑168
  • "Challenge the Middlemen?" (C. Dev, P. O'connor), Harvard Business Review, Dec 2015, p. 119‑123
  • "Are family and non-family tourism businesses different?: An examination of the entrepreneurial self-efficacy - entrepreneurial performance relationship" (P. O'connor, H. Rob, A. Guy), Journal of Hospitality and Tourism Research, Aug 2014, Vol. 38, Issue 3, p. 388‑413
  • "Bandwagon and leapfrog effects in Internet implementation" (N. Hashim, J. Murphy, O. Doina, P. O'connor), International Journal of Hospitality Management, Jan 2014, Vol. 37, Issue 1, p. 91‑98
  • "An Empirical Operationalization of Countries' Destination Competitiveness Using Partial Least Squares Modelling" (G. Assaker, R. Hallak, V. Esposito Vinzi, P. O'connor), Journal of Travel Research, Oct 2013, Vol. 53, Issue 1, p. 26‑43
  • "Assessing the Global eReadiness of Hotel Chain Websites" (P. O'connor), Journal of Information Technology in Tourism, Jun 2012, Vol. 14, Issue 3, p. 365‑376
  • "Modeling a causality network for tourism: an empirical analysis" (V. Vinzi, G. Assaker, P. O'connor), Journal of Modelling in Management, Jul 2011, Vol. 6, Issue 3, p. 258‑278
  • "Online distribution of airline tickets: Should airlines adopt a single or a multi-channel approach?" (B. Koo, B. Mantin, P. O'connor), Tourism Management, Jan 2011, Vol. 32, Issue 1, p. 69‑74
  • "Managing a Hotel's Image on TripAdvisor " (P. O'connor), Journal of Hospitality Marketing & Management, Oct 2010, Vol. 19, Issue 7, p. 754‑772
  • "Examining the effect of novelty seeking, satisfaction and destination image on tourists' return patterns: A two-factor, non-linear latent growth model" (G. Assaker, V. Esposito Vinzi, P. O'connor), Tourism Management, Aug 2010, Vol. 32, Issue 4, p. 890‑901
  • "Website and email adoption by Malaysian hotels" (N. Hashim, J. Murphy, S. Purchase, P. O'connor), International Journal of Hospitality Management, Mar 2010, Vol. 29, Issue 1, p. 194‑196
  • "Pay-per-Click Search Engine Advertising: Are Hotel Trademarks Being Abused?" (P. O'connor), Cornell Hotel and Restaurant Administration Quarterly, May 2009, Vol. 50, p. 232‑244
  • "Managing Hospitality Information Technology in Europe: Issues, Channges and Priorities" (P. O'connor), Journal of Hospitality & Leisure Marketing, Aug 2008, Vol. 17, Issue 1-2, p. 59‑77
  • "Hotel Yield Management Practices across Multiple Electronic Distribution Channels" (P. O'connor, J. Murphy), Journal of Information Technology in Tourism, Jun 2008, Vol. 10, Issue 2, p. 161‑172
  • "E-Mail Marketing by International Hotel Chains" (P. O'connor), Cornell Hotel and Restaurant Administration Quarterly, Feb 2008, Vol. 49, Issue 1, p. 42‑52
  • "Take Me Back: Validating the Wayback Machine " (M. Jamie, H. Noor, P. O'connor), Journal of Computer-Mediated Communication, Dec 2007, Vol. 13, Issue 1, p. Article 4
  • "What's on the Agenda in 2007" (P. O'connor), The Bottomline, Jun 2007, Vol. 22, Issue 4, p. 16‑21
  • "Online Consumer Privacy: An analysis of Hotel Compnay Behaviour " (P. O'connor), Cornell Hotel and Restaurant Administration Quarterly, May 2007, Vol. 48, Issue 2, p. 183‑200
  • "E-Marketing: Addressing a multinational audience" (P. O'connor), The Bottomline, Feb 2007, Vol. 22, Issue 1, p. 12‑13
  • "Who¿s watching you? " (P. O'connor), Information Technology in Hospitality, Nov 2006, Vol. 4, Issue 2/3, p. 63‑71
  • "An International Comparison of Approaches to Online Privacy Protection: Implications for the Hotel Sector" (P. O'connor), Journal of Services Research (The), Jul 2006, Vol. 6, Issue Special issue, p. 7‑26
  • "Information Communications Technology. Revolutionizing Tourism" (D. Buhalis), Tourism Recreation Research, Jan 2005, Vol. 30, Issue 3
  • "Research on Information Technology in the Hospitality Industry" (J. Murphy), International Journal of Hospitality Management, Dec 2004, Vol. 23, Issue 5
  • "An Evaluation Methodology for Hotel Electronic Channels of Distribution" (A. Frew), International Journal of Hospitality Management, Jun 2004, Vol. 23, Issue 2
  • "Distribution in Turmoil - A View from the Hotel Sector" (P. O'connor), Bottomline (The), Jun 2004, Vol. 19, Issue 4
  • "Conflicting Viewpoints on Web Design" (P. O'connor), Journal of Travel and Tourism Marketing, Jan 2004, Vol. 17, Issue 2 et 3
  • "Internet, facilitateur de prix cassés" (P. O'connor), Cahiers Espaces (Les), Nov 2003, Issue 79
  • "L'Internet -facilitateur de prix cassés" (P. O'connor), Les Cahiers Espaces, Nov 2003, p. 12‑20
  • "Marketing Hotels Using Global Distribution Systems Revisited" (G. Piccoli), Cornell Hotel and Restaurant Administration Quarterly, Oct 2003, Vol. 44, Issue 4 et 5
  • "What happens to my Information When I Make a Hotel Booking Online. An Analysis of on-line Privacy Policy US, Content and Compliance by the International Hotel Companies" (P. O'connor), Journal of Services Research (The), Oct 2003, Vol. 3, p. 5‑28
  • "The Threat of the Online Mega-Agencies" (P. O'connor), ASTA Network (American Society of Travel Agents), Aug 2003
  • "On-line Pricing: An Analysis of Hotel Company Practices" (P. O'connor), Cornell Hotel and Restaurant Administration Quarterly, Feb 2003, Vol. 44, Issue 1, p. 88‑96
  • "Customer Relationship Management. A Driver for Change in the Structure of the US Lodging Industry" (G. Piccoli, C. Capaccioli, R. Alvarez), Cornell Hotel and Restaurant Administration Quarterly, Jan 2003, Vol. 44, Issue 4, p. 61‑74
  • "Evaluating Hotel Electronic Channels of Distribution: The Corporate Perspective" (A. Frew), International Journal of Hospitality Information Technology, Jan 2003, Vol. 3, Issue 2
  • "The Changing Face of Airline Distribution" (P. O'connor), Insights, Nov 2002
  • "Les développements de la distribution électronique dans l'hôtellerie" (P. O'connor), Cahiers Espaces (Les), Oct 2002, Issue 75, p. 129‑138
  • "The Future of Hotel Electronic Distribution: Expert and Industry Perceptions" (A. Frew), Cornell Hotel and Restaurant Administration Quarterly, Jun 2002, Vol. 43, Issue 3, p. 33‑45
  • "Pricing Strategies for Online Reservations" (P. O'connor), Bottomline (The), Jun 2002, Vol. 17, Issue 4
  • "An Empirical Analysis of Hotel Chain Online Pricing Strategies" (P. O'connor), Information Technology and Tourism, Jan 2002, Vol. 5, Issue 2, p. 65‑72
  • "Critical Success Factors for Destination Management System Implementation" (P. O'connor), TedQual, Jan 2002, Vol. 5, Issue 1, p. 17‑20
  • "Distribution des prestations hôtelières, politiques de prix et internet" (P. O'connor), Distribution Touristique (La), Dec 2001, Issue 71, p. 19‑28
  • "Room Rates on the Internet - is the web Really Cheaper?" (P. O'connor), Journal of Service Research, Apr 2001, Vol. 1, Issue 1
  • "Gulliver the Electronic Highway to Irish Tourism" (S. Stephens, J. Rafferly), Insights, Jan 2001
  • "The Use of Smart Card Technology to Develop a Community Based Affinity/Loyalty Scheme for SMEs in Tourism and Hospitality" (P. O'connor), Information and Communications Technologies in Tourism, Jan 2001
  • "M-commerce and the Hotel Sector-Is it Worth the Effort?" (P. O'connor), Price Waterhouse Coopers, Jan 2001
  • "Hotel Room Rates on the Internet - Is the Web really cheaper?" (P. O'connor), Journal of Services Management, Jan 2001, Vol. 1, Issue 1, p. 57‑74
  • "IT in the Tourism Education Curriculum" (D. Buhalis), TedQual, Jan 2001, Issue 3, p. 11‑14
  • "It is Time we Made the Connection" (P. O'connor), Hospitality, Apr 2000
  • "Conference and Banqueting Systems of the Future" (P. O'connor), Hotel Technology International, Mar 2000, Issue 3
  • "Escaping the Technology Trap" (P. O'connor), Hotel Technology International, Mar 2000, Issue 3, p. 79‑81
  • "Evaluating Electronic Channels of Distribution in the Hotel Sector: A Delphi Study" (A. Frew), Information Technology and Tourism, Jan 2000, Vol. 3, Issue 3 et 4
  • "An Analysis of Web Reservation Facilities in the Top 50 International Chains" (H. Ptraick), International Journal of Hospitality Information Technology, Sep 1999, Vol. 1, Issue 1
  • "Destination Management Systems - An Overview" (A. Frew), Insights, Mar 1999, p. D1‑D12
  • "Destination Marketing System Strategies in Scotland and Ireland: An Approach to Assessment" (A. Frew), Information Technology and Tourism, Jan 1999, Vol. 2, Issue 1
  • "A Comparative Examination of the Implementation of Destination Marketing System Strategies: Scotland and Ireland" (P. O'connor), Information and Communications Technologies in Tourism, Jan 1998
  • "Gulliver - Distributing Irish Tourism Electronically" (J. Rafferty), EM Electronic Markets, Jan 1997, p. 40‑50
  • "Information Technology in the Irish Hotel Industry" (P. O'connor), Journal of Hospitality Information Technology, Jan 1996, Issue 2

Chapters

  • Distribution Channel Management. In: Handbook of Hotel Chain Management. : Routledge, Magnini, V., Ivanova, M, Stanislav, I. 2016, p. 251-261
  • Information Technology in Hospitality. In: Key Concepts in Hospitality Management. London (UK) : Sage, 2013, p. 100-104
  • Hotels and the Internet. In: Key Concepts in Hospitality Management. London (UK) : Sage, 2013, p. 72-76
  • Web 2.0, the Online Community and Destination Marketing. In: Destination Marketing and Management: Theories and Applications (with Y. Wang, X. Li). Oxford (UK) : CABI, 2011, p. 225-243
  • Trademark Infringement in Pay-per-Click Advertising. In: Contemporary Research in E-Branding. Hershey, NY (USA) : IGI Global, Subir BANDYOPADHYAY. 2009, p. 148-160
  • Electronic Distribution. In: Handbook of Hospitality Operations and IT. Oxford (UK) : Butterworth-Heinemann, Peter Jones. 2008, p. 139-166
  • InterContinental Hotel Group:dealing with online intermediaries. In: eTourism case studies. Oxford (UK) : Elsevier, Roman Egger, Dimitrios Buhalis. 2008, p. 16-22
  • Distribution Channels and e-Commerce. In: Handbook of Hospitality Marketing Management. Oxford (UK) : Butterworth-Heinemann, Haemoon Oh. 2008, p. 186-208
  • Information and Communications Technology - Revolutionising Tourism. In: Tourism Management Dynamics - Trends, Management and Tools (with D. Buhalis). Burlington (USA) : Elsevier, BUHALIS D., COSTA C.. 2006
  • International Approaches to the Protection of Online Privacy. In: Contemporary Research in e-marketing. Hershey, PA (USA) : Idea Group Publishing, KRISHNAMURTHY S.. 2005
  • An International Comparison of Approaches to Online Privacy Protection. In: Information and Communication Technologies in Tourism 2005. Wien (Austria) : Springer, FREW A.J.. 2005
  • Conflicting Viewpoints on Web Design. In: Handbook of Consumer Behaviour, Tourism and the Internet. Binghampton (Etats-Unis) : Haworth Hospitality Press, MILLS J.E., LAW R.. 2005
  • What Happens to my Information if I Make a Hotel Booking Online: An Analysis of Online Privacy Policy Use, Content and Compliance by International Hotel Companies?. In: Readings in Services Management. Gurgaon (India) : Institute for International Management and Technology, JAUHARI V., VENKATESH U.. 2005
  • Room Rates on the Internet. Is the Web Really Cheaper?. In: Readings in Services Management. Gurgaon (India) : Institute for International Management and Technology, JAUHARI V., VEnkatesh U.. 2005
  • What Happens to my Information if I Make a Hotel Booking Online: An Analysis of Online Privacy Policy Use, Content and Compliance by International Hotel Companies?. In: Services Management: An Insight Into Hospitality Industry. Gurgaon (India) : Institute for International Management and Technology, JAUHARI V., MISRA K.. 2004
  • Room Rates on the Internet. Is the Web Really Cheaper?. In: Services Management. An Insight Into Hospitality Industry. Gurgaon (India) : Institute for International Management and Technology, JAUHARI V., MISRA K.. 2004
  • The Impact of Information Technology. In: The International Hospitality Industry. Structure, Characteristics and Issues (with G. Piccoli). Oxford (Grande-Bretagne) : Butterworth Heinemann, Brotherton B.. 2003
  • The Transformation of Tourism Distribution Channels through Information Technology. In: Tourism Distribution Channels. Practices, Issues, Transformations (with D. Buhalis, A. Frew). Londres (Grande-Bretagne) : Continuum, BUHALIS D., LAWS E.. 2001
  • The Transformation of Distribution Channels through Information Technology. In: Tourism Distribution Channels: Practices, Issues and Transformations (with D. Buhalis, E. Laws). London : Continuum, 2001
  • Critical Issues in Destination Management System Development, Implementation and Operation. In: Tourism Destination Marketing-Gaining the Competitive Edge (with A. Frew). Dublin (Irlande) : TOURISM RESEARCH CENTER, RUDDY J., FLANAGAN S.. 2000

Professional Publications

Articles

  • "Search Engine Marketing" (P. O'connor), The Bottomline, Jan 2007, Vol. 21, Issue 8, p. 22‑25
  • "Loyalty Programs - A waste of time, money and effort" (P. O'connor), The Bottonline, Jun 2006, Vol. 21, Issue 4, p. 20‑23

Chapters

  • Social Media: The dawn of a new age. In: Hotel Yearbook 2012: Scenarios for the year ahead. Lausanne (Switzerland) : Ecole Hotelier de Lausanne, 2012, p. 130-133

Other Publications

  • Articles published in conference proceedings
  • "Adapting the Global e-Readiness Index to the Hotel Sector". In : E-Business Review, International Academy of E-Business. San Francisco (USA) : International Academy of E-Business, 2010
  • "Hotel Domain Name Adoption and Implementation", With J. Murphy. In : Information and Communications Technology in Tourism 2010, ENTER 2010. New York (USA) : Springer, 2010, p. 1-12
  • "An Investigation of Domain Name Use by International Hotel Brands". In : Proceedings of the Hospitality Information Technology Association Conference 2009, HITA 09. Anaheim, CA (USA) : Hospitality Information Technology Association, 2009, p. CD-Rom
  • "Global e-Readiness of Hotel Chain Websites". In : Informationa nd Communications Technology in Tourism 09, ENTER 09 . New York (USA) : Springer, 2009, p. 297-308
  • "Trademark Abuse in Paid Search: A Comparative Analysis of the Retail, Clothing & Accessories, Financial Services, Computers & Electronics; and Travel Sectors". In : International Joint Conference on E-Case and e-Technology, ECase 2009 2009 International Conference on e-Commerce, e-Administration, e-Society, and e-Education. Singapore (Singapore) : Wenchang FANG, 2009, p. CD
  • "New trend in hotel e-Commerce and e-Marketing". In : New challenges in the tourism and hospitality industry, 40th Anniversary of Higher Education in Hungarian Tourism Conference. Budapest (Hungary) : Budapest Business School, 2008, p. 51-56
  • "Tripadvisor.com ? Redefining the traveller?s decision making process". In : Competition in Tourism: Business and Destination Perspectives. Proceedings of the Travel and Tourism Research Association Europe 2008 Annual Conference in Helsinki, Finland, Travel and Tourism Research Association (TTRA) European Conference. Helsinki (Finland) : HAAGA-HELIA University of Applied Sciences, 2008, p. 203-212
  • "Online Trademark Abuse In Pay-Per-Click Search Engine Marketing: A Multi-Sector Study ". In : The eBusiness Review, International Academy of eBusiness 2008. San Francisco (United States) : International Academy of eBusiness, 2008, p. 210-214
  • "User-Generated Content and Travel: A Case Study on TripAdvisor.com". In : Proceedings of the 15th International Conference on Information and Communications Technology i Tourism, ENTER 2008. New York (USA) : Springer Computer Science, 2008, p. 61-72
  • "Trademark Abuse in Pay-Per-Click Search Engine Marketing: A case study on Irish hotels". In : Working Together, Conference on Tourism and Hospitality Research in Ireland. Dundalk (Ireland) : Dundalk Institute of Technology, 2007, p. CD-Rom
  • "Trademark abuse in Pay-Per-Click (PPC) search engine marketing : The case of travel". In : Tourism, Mobility and Technology, Travel and Tourism Research Association European 2007 Conference. Nice (France) : CERAM Business School, 2007, p. 75-82
  • "Take me back: Validating the Wayback Machine as a measure of website evolution", With N. Hashim, J. Murphy. In : Information and Communications Technologies in Tourism 2007, ENTER 07. New York (USA) : SpringerWien, 2007, p. 435-446
  • "An analysis of hotel trademark abuse in Pay-Per-Click search advertising". In : Information and Communications Technology in Tourism: Proceedings of the International Conference in Ljubljana, Slovenia, ENTER 07 . New York (USA) : SpringerWien, 2007, p. 377-388
  • "Estrategias de precios Online" en hoteles de lujo europeos. Una perspectiva internacional"", With R. Santoma. In : XV Simposio Internacional de Turismo y Ocio ESADE (CD-Rom),. Barcelona (Spain) : ESADE, 2006
  • "The Online Pricing Practices of Up-market Barcelona Hotels. An International Comparison", With R. Santoma. In : Proceedings of ENTER06 Conference: Information and Communication Technologies in Tourism,. Wien (Austria) : Springer Wien New York, 2006
  • "Compliance with the CAN-SPAM Act 2003. A Case Study of Email Marketing Practices of International Hotel Chains?". In : Proceedings of the 2nd Annual International Conference. ICGeS06. Global e Security,. London (United Kingdom) : ICGES Press, 2006
  • "An Analysis of Email Marketing Practices of International Hotel Chains: Compliance with Legislative Requirements?". In : Proceedings of ENTER06 Conference: Information and Communication Technologies in Tourism,. Vienna (Austria) : Springer Wien New York, 2006
  • "The Online Pricing Practices of Luxury European Hotels. An International Comparison", With R. Santoma. In : EyeForTravel. Proceedings of the Travel Distribution Summit, Europe Research Conference,. Edinburgh (Scotland) : Axon Imprint, 2006
  • "An International Comparison of Approaches to Online Privacy Protection: Implications for the Hotel Sector". In : Proceedings of the International Conference on Services Management 2005,. New Delhi (India) : Institute for International Management and Technology, 2005
  • "An International Comparison of Approaches to Online Privacy Protection".. Nacogdoches, Texas (USA) : International Academy of e-business, 2005
  • "An Analysis of the Content of Use and Compliance with Privacy Policies by Major Online Travel Agencies". In : Proceedings of the Seventh International Conference on Electronic Commerce Research,. Dallas (USA) : Cox School of Business, 2004
  • "Who's watching you? Data collection by hotel chain websites". In : Proceedings of the Hospitality Information Technology Association Conference HITA 04,. Dallas (USA) : Hospitality Information Technology Association, 2004
  • "Privacy and the Online Travel Customer: An Analysis of Privacy Policy Content, Use and Compliance by Online Travel Agencies". In : Proceedings of the International Academy of e-business. The e-business Review,. Atlantic City (USA) : International Academy of e-business, 2004
  • "Privacy and the Online Travel Customer: An Analysis of Privacy Policy Content, Use and Compliance by Online Travel Agencies". In : ENTER 04. Information and Communication Technologies in Tourism 2004,. Vienne (Autriche) : Springer, 2004
  • "The Future of Hotel Electronic Distribution: Expert and Industry Perspectives", With A. Frew. In : 8ème Colloque de l'AIM 2003,. Grenoble (France) : Université Pierre Mendes France, Grenoble, 2003
  • "An Analysis of On-line Privacy Policy Use, Content and Compliance by International Hotel Companies". In : Hospitality Information Technology Association Worldwide Conference - HITA 2003,. New Orleans (USA) : Hospitality Information Technology Association, 2003
  • "An Analysis of the Use and Content of Privacy Policies by International Hotel Companies". In : Proceedings of the Sixth International Conference on Electronic Commerce Research ICECR-6,. Dallas (USA) : Cox School of Business, 2003
  • "Booking a Hotel Room Online: Rip Off or Great Deal?". In : XII Simposio International de Turismo y Ocio. Estrategias Para Tiempos de Cambio,. Barcelona (Spain) : ESADE, 2003
  • "Privacy and the Online Hotel Customer: An Analysis of the Use of Fair Information Practices by International Hotel Companies". In : ENTER 2003 Proceedings: Information and Communication Technologies in Tourism 2003,. Helsinki (Finlande) : Springer Computer Science, 2003
  • "Evaluating Electronic Channels of Distribution: Lessons from the Hotel Sector", With A. Frew. In : Fifth International Conference on Electronic Commerce Research (ICECR-5),. Montreal (Canada) : Centre for Research on Transportation, HEC Montreal, 2002
  • "An Analysis of the Online Pricing Strategies of the International Hotel Chains". In : ENTER 2001 - Information & Communication Technologies in Tourism 2002 Proceedings,. Vienne/New York (Autriche/Etats-Unis) : Springer, 2002
  • "Expert Perceptions on the Future of Hotel Electronic Distribution Channels", With A. Frew. In : Information and Communication Technologies in Tourism 2001,. Montréal (Canada) : Springer Computer Science, 2001
  • "Evaluating Electronic Channels of Distribution in the Hotel Sector", With A. Frew. In : Information and Communication Technologies in Tourism 2000 - ENTER 2000@Barcelona New Frontiers for IT in Tourism,. New York (USA) : Springer Computer Science, 2000
  • "Destination Marketing System Strategies: Refining and Extending an Assessment Framework", With A. Frew. In : ENTER 99. Information and Communication Technologies in Tourism,. New York (USA) : Springer Computer Science, 1999
  • "Critical Issues in Destination Management System Development, Implementation and Operation", With A. Frew. In : 1999 European Conference of the Travel and Tourism Research Association Conference Papers (CD-ROM),. Dublin (Irelande) : Tourism Research Centre, 1999
  • "Failing to Make the Connection? An Analysis of Web Reservations Facilities in the Top 50 International Hotel Chains", With P. Horan. In : HITA 99: Hospitality Information Technology Association Worldwide Conference,. Edinburgh (Scotland) : HITA, UK, 1999

Press articles

  • "Whatever happens to your OTA commissions?". Hotel Analyst, 01 Apr 2017, p. 19-19
  • "The Internet of Things - Potential or Peril?". Hotel Analyst: Distribution and Technology, 01 Mar 2017, p. 18-18
  • "An instant solution to direct booking challenges?". Hotel Analyst: Distribution and Tecnology, 01 Sep 2016, p. 14-14
  • "The changing face of hospitality management education". Hotel Yearbook 2016 ? Special Edition on Talent Development, 01 Jul 2016, p. 20-21
  • "The changing face of hospitality management education". Hotel Yearbook 2016 Special edition on Talent Development, 01 Jun 2016, p. 20-21
  • "Loyalty wars - ultimately bad for all concerned". Hotel Analyst: Distribution and Technology, 01 Jan 2016, p. 15-15
  • "Time for a chat?". Hotel Analyst: Distribution and Technology, 01 Dec 2015, p. 18-18
  • "Mighty Mobile". Hotel Yearbook 2015 Special Edition on Technology, 01 Nov 2015, p. 58-59
  • "Accor's new digital strategy: the unanswered questions". Hotel Yearbook 2015, 01 Nov 2015, p. 14-16
  • "The demise of price parity and ascent of meta-search". Hotel Yearbook 2015 Special Edition on Technology, 01 Nov 2015, p. 32-34
  • "Curious Consolidation". Hotel Analyst: Distribution and technology, 01 Jun 2015, p. 15-15
  • "Magnificent Meta-Search". Hotel Yearbook 2014, Special issue on Digital marketing, 01 Nov 2014, p. 8-9
  • "Content: the weapon of choice in the battle between hotels and OTAs". Hotel Yearbook 2014, Special edition on Technology, 01 Nov 2014, p. 40-41
  • "What's your reputation?". Hotel Analysts distribution & technology, 01 Aug 2013, p. 2-2
  • "Breaking our distribution silos". Hotel Analyst Distriution & Technology, 01 Aug 2012, p. 2-2
  • "What does hospitality have to do with social media?". Elite, 01 May 2011, p. 14-17
  • "Online Behaviour: Web Distribution". The Bottomline, 01 Feb 2010, p. 15-15
  • "Beyond a Good Night's Sleep". The Bottomline, 01 May 2009, p. 20-21
  • "Building an Online Presence". The Bottomline, 01 Jun 2008, p. 24-27
  • "Finger on the button". Hotel Managemet International, 01 Jan 2008, p. 56-62
  • "Hotel Customer Loyalty Programs: Who Benefits?". Elite, 01 Sep 2007, p. 34-36
  • "The E-Team: Developing the ideal electronic distribution and marketing group". The Bottomline, 01 Sep 2007, p. 16-17
  • "Move over, Goldmember". H - The hotel magazine, 01 Sep 2007, p. 45-46
  • "Special Delivery". Hotel Management International, 01 Jul 2007, p. 56-59
  • "Driving custom to your website". Hotel Management International, 01 Dec 2006, p. 42-45
  • "From Data to Intelligence". IT Solutions. Supplement to Hotel and Restaurant Magazine, 01 Oct 2004
  • "Online Travel Agencies-Changing the Face of Travel Distribution". IT Solutions. Supplement to Hotel and Restaurant Magazine, 01 Jan 2004
  • "Taking Stock". IT Solutions. Supplement to Hotel and Restaurant Magazine, 01 Jan 2003
  • "In-room Technology. What Facilities Does the Customer Really Want?". IT Solutions. Supplement to Hotel and Restaurant Magazine, 01 Jan 2003
  • "Plain Vanilla or Raspberry Ripple". IT Solutions. Supplement to Hotel and Restaurant Magazine, 01 Jan 2002

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