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Aalto University School of Business

Biography

Aalto University School of Business
Professor, Quality and Service Management

Peer-reviewed scientific articles

Journal article-refereed, Original research

Considering medical risk information and communicating values A mixed-method study of women's choice in prenatal testing

Chen, An; Tenhunen, Henni; Torkki, Paulus; Heinonen, Seppo; Lillrank, Paul; Stefanovic, Vedran
2017 in PLOS ONE (PUBLIC LIBRARY SCIENCE)
ISSN: 1932-6203

Modularizing specialized hospital services Constraining characteristics, enabling activities and outcomes

Silander, Katariina; Torkki, Paulus; Lillrank, Paul; Peltokorpi, Antti; Brax, Saara A.; Kaila, Minna
2017 in INTERNATIONAL JOURNAL OF OPERATIONS AND PRODUCTION MANAGEMENT (Emerald Group Publishing Ltd.)
ISSN: 0144-3577

A Qualitative Study on Experience Elements of Patient Satisfaction by Using Existential-Phenomenology

Chen, An; Lillrank, Paul; Wang, Jishan
2016 in Chinese Health Quality Management (Emerald Group Publishing Ltd.)
ISSN: 1006-7515

Women's choices for invasive or non-invasive testing: influence of gestational age and service delivery

Chen, An; Tenhunen, Henni; Torkki, Paulus; Heinonen, Seppo; Lillrank, Paul; Stefanovic, Vedran
2016 in PRENATAL DIAGNOSIS (John Wiley and Sons Ltd)
ISSN: 0197-3851

Five focus strategies to organize health care delivery

Peltokorpi, Antti; Linna, Miika; Malmström, Tomi; Torkki, Paulus; Lillrank, Paul Martin
2016 in INTERNATIONAL JOURNAL OF HEALTH CARE QUALITY ASSURANCE (Emerald Group Publishing Ltd.)
ISSN: 0952-6862

Small and Big Quality in Health Care

Lillrank, Paul
2015 in INTERNATIONAL JOURNAL OF HEALTH CARE QUALITY ASSURANCE (Emerald Group Publishing Ltd.)
ISSN: 0952-6862

Economies of Scale in Cardiac Surgery

Lillrank, Paul; Chaudhuri, Atanu; Torkki, Paulus
2015 in Journal of Hospital Administration (Emerald Group Publishing Ltd.)
ISSN: 1927-6990

Kotitori, The Service Integrator Model for Home Care

Lillrank, Paul
2015 in Japanese Journal of Health Economics and Policy (Emerald Group Publishing Ltd.)
ISSN: 1340-895X

Processes, episodes and events in health service supply chains

Lillrank, Paul; Groop, Johan; Venesmaa, Julia
2011 in SUPPLY CHAIN MANAGEMENT: AN INTERNATIONAL JOURNAL (Emerald Group Publishing Ltd.)
ISSN: 1359-8546

The Service Machine as a Service Operation Framework

Lillrank, Paul; Särkkä, Minni
2011 in STRATEGIC OUTSOURCING: AN INTERNATIONAL JOURNAL (Emerald Group Publishing Ltd.)
ISSN: 1753-8297

A Theory of Constraints Approach to Health Technology Assessment

Groop, P.Johan; Reijonsaari, Karita; Lillrank, Paul
2010 in INTERNATIONAL JOURNAL ON ADVANCES IN LIFE SCIENCES (Emerald Group Publishing Ltd.)

Demand and Supply-based operating mode - A Framework for Analyzing Health Care Service Production

Lillrank, Paul; Groop, Johan; Malmstöm, Tomi
2010 in MILBANK QUARTERLY (Wiley-Blackwell)
ISSN: 0887-378X

Seven models of healthcare operations - a tool for casemix analysis?

Groop, Johan; Malmström, Tomi; Lillrank, Paul; Särkkä, Minna; Hietala, H.
2009 in BMC HEALTH SERVICES RESEARCH (BioMed Central)

Miten kroonisten tautien ennaltaehkäisy saadaan kuntoon?

Patja, Kristiina; Absetz, Pilvikki; Kuronen, Risto; Lillrank, Paul
2009 in SUOMEN LÄÄKÄRILEHTI (BioMed Central)

Kunnallinen terveydenhuolto ei pärjää ilman yksityistä sektoria

Lillrank, Paul
2007 in Sairaala (BioMed Central)

Time based management of patient processes

Kujala, Jaakko; Lillrank, Paul; Kronström, Virpi; Peltokorpi, Antti
2006 in Journal of Health Organisation and Management (BioMed Central)

Managing common and specific causes of quality problems in project-based organisations

Lillrank, Paul; Kujala, Jaakko
2006 in International Journal of Productivity and Quality Management (Inderscience Enterprises Ltd)

Total quality management as cultural phenomena

Kujala, Jaakko; Lillrank, Paul
2004 in QUALITY MANAGEMENT JOURNAL (American Society for Quality)

Standard, Routine and Nonroutine Processes in Healthcare

Lillrank, Paul; Liukko, Matti
2004 in INTERNATIONAL JOURNAL OF HEALTH CARE QUALITY ASSURANCE (Emerald Group Publishing Ltd.)

Omistaja, prosessi, potilas

Lillrank, Paul; Parviainen, Petri
2004 in SUOMEN LÄÄKÄRILEHTI (Emerald Group Publishing Ltd.)

A Collaborative Approach to Managing Project Cost of Poor Quality

Malmi, Teemu; Järvinen, Pekka; Lillrank, Paul
2004 in EUROPEAN ACCOUNTING REVIEW (Routledge)

A Collaborative Approach for Managing Project Cost of Poor Quality

Malmi, T.; Järvinen, P.; Lillrank, P.
2004 in EUROPEAN ACCOUNTING REVIEW (Routledge)
ISSN: 0963-8180

Violation of basic assumptions: organizational culture based approach for analyzing and improving total quality management implementation programs

Kujala, Jaakko; Lillrank, Paul
2003 in Euro-Asian Journal of Management (Routledge)

The quality of information

Lillrank, Paul
2003 in INTERNATIONAL JOURNAL OF QUALITY AND RELIABILITY MANAGEMENT (Emerald Group Publishing Ltd.)

The quality of standards, routine and nonroutine processes

Lillrank, Paul
2003 in ORGANIZATION STUDIES (SAGE PUBLICATIONS LTD)

Keskeneräinen potilas

Lillrank, Paul
2003 in SUOMEN LÄÄKÄRILEHTI (SAGE PUBLICATIONS LTD)

Organisaatioinnovaatiot terveydenhuollossa

Lillrank, Paul
2003 in Yksityislääkäri (SAGE PUBLICATIONS LTD)

The broom and nonroutine processes: A metaphor for understanding variability in organizations

Lillrank, Paul
2002 in KNOWLEDGE AND PROCESS MANAGEMENT (John Wiley & Sons, Inc.)

Analyzing productivity with the enabler-effect Map

Lillrank, Paul; Holopainen, Sami; Paavola, Teemu
2002 in INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS (Elsevier Science B.V.)

Design and policy choices for technology extension organization

Kolodny, Harvey; Stymme, Bengt; Shani, Rami; Lillrank, Paul
2001 in RESEARCH POLICY (ELSEVIER SCIENCE BV)

Continuous improvement: Exploring alternative designs

Lillrank, Paul; Shani, Rami; Lindberg, Per
2001 in Total Quality Management Journal (ELSEVIER SCIENCE BV)

Catching intangible IT benefits

Lillrank, Paul; Holopainen, Sami; Paavola, Teemu
2001 in ELECTRONIC JOURNAL OF INFORMATION SYSTEMS EVALUATION (ELSEVIER SCIENCE BV)

Product/process cultures and change management in complex organizations

Lillrank, Paul; Kostama, Hanna
2001 in INTERNATIONAL JOURNAL OF TECHNOLOGY MANAGEMENT (Inderscience Enterprises Ltd)

Potilas- ja tietovirrat tietoyhteiskunnassa

Harno, K.; Paavola, T.; Lillrank, P.
2000 in SUOMEN LÄÄKÄRILEHTI (Inderscience Enterprises Ltd)

Reengineering for Business Option Value

Lillrank, P.; Holopainen, S.
1998 in JOURNAL OF ORGANIZATIONAL CHANGE MANAGEMENT (Emerald Group Publishing Ltd.)

The Transfer of Management Innovations from Japan

Lillrank, P.
1995 in ORGANIZATION STUDIES (SAGE PUBLICATIONS LTD)

Review article, Literature review, Systematic review

Integration and Coordination in Healthcare: An Operations Management View

Lillrank, Paul
2012 in JOURNAL OF INTEGRATED CARE (Pier Professional Ltd)
ISSN: 1476-9018

Book section, Chapters in research books

The anatomy of managerial panaceas: ontology, epistemology and technology

Lillrank, Paul
2015
ISBN: 978-1-78347-559-9

The curious case of Japanese management: a nation as a panacea

Lillrank, Paul
2015
ISBN: 978-1-78347-559-9

Learning from Industry: Innovating in Health-Care Operation

Lillrank, Paul
2015
ISBN: 978-1-4822-5210-1

Process Efficiency by Innovation

Mikola, Anssi; Lillrank, Paul
2015
ISBN: 978-1-4822-5210-1

Service processes

Lillrank, Paul
2009

The Evolution of Organizational Structures in a Networked Society: The Case of Finland

Lillrank, Paul
2005

Laatu

Lillrank, Paul
2004

Palvelut

Lillrank, Paul
2004

Quality in high-tech product development

Ainamo, Antti; Järvinen, Pekka; Korhonen, Timo O.; Lillrank, Paul
2003
ISBN: 1-4020-7595-2

Japanin skenaariot

Lillrank, P.
1999

Globaali verkostotalous - PK yritysten nousu

Lillrank, P.
1999

The Quality of Information in Business Processes

Lillrank, P.
1999

Learning from the Success of Continuous Imrovement Change Programs: An International Comparative Study

Lillrank, P.; Shani, A.; Kolodny, H.; Stymne, B.; Figuera, J.R.; Liu, M.
1998

Introduction to Knowledge Management

Lillrank, P.
1998

Työtehtävien ja -organisaatioiden murros

Lillrank, P.
1997 in Areena-sarja (WSOY)

Social Preconditions for Lean Management and its further development

Lillrank, P.
1995

Conference proceedings

Choice and Equity in Health care: A Conceptual Paper on Equity-Harmonized Choice Architecture (EHCA),

Chen, An; Lillrank, Paul; Peltokorpi, Antti; Torkki, Paulus
2014

Defining Service Elements in Home Care

Auvinen, Ari-Matti; Silén, Robert; Groop, Johan; Lillrank, Paul
2011
ISBN: 978-1-61284-415-2

Regional Healthcare Service Systems - A conceptualization of the Meso level of Healthcare

Lillrank, Paul; Torkki, Paulus; Venesmaa, Julia; Malmström, Tomi
2011

How to benefit from focus in health services?

Peltokorpi, Antti; Torkki, Paulus; Lillrank, Paul
2011

A theory of constraints approach to health technology assessment

Groop, Johan.; Reijonsaari, Karita.; Lillrank, Paul
2010
ISBN: 978-1-4244-5803-5

Increasing awareness of the co-productive nature of professional services through blueprinting

Brax, Saara; Lillrank, Paul
2009

Obese and anoretic organizations in healthcare

Eklund, Fredrik; Lillrank, Paul; Åström, Per; Torkki, Paulus
2009

Seven models of healthcare operations - a tool for casemix analysis?

Groop, Johan; Malmström, Tomi; Lillrank, Paul; Särkkä, Minna; Hietala, H.
2009

Mobile services provide value by decoupling the time and location constraints in healthcare delivery

Ilvonen, Karita; Groop, Johan; Lillrank, Paul
2009
ISBN: 9780769535326

Economic and productivity benefits

Lillrank, Paul
2009

Miten liiketoiminnan menestys rakennetaan tulevaisuudessa?

Lillrank, Paul
2009

Demand-Supply -based Operating Models in Healthcare

Lillrank, Paul; Groop, Johan; Malmström, Tomi
2009

A regional healthcare system approach to improving healthcare outcomes

Malmström, Tomi; Lillrank, Paul; Groop, Johan; Kronström, Virpi; Venesmaa, Julia
2009

Critical Determinants of Entrepreneurial Activities in Purchaser-Provider Systems

Lillrank, Paul; Haukkapää-Haara, Pirjo; Parvinen, Petri
2006

Managing process interventions in healthcare - a question of governance

Parvinen, Petri; Kujala, Jaakko; Lillrank, Paul; Kouri, Juhani
2005

The Evolution of Organizational Structures in the Networked Society

Lillrank, Paul
2004

Tuottavuus terveydenhuollossa

Lillrank, Paul
2002

On healthcare process improvement

Lillrank, Paul
2002

Doctoring healthcare processes by understanding the quality of information

Paavola, Teemu; Lillrank, Paul; Harno, K.
2001

Identification and Quantification of Poor Quality through the 3A-Workshop Procedure

Järvinen, P.; Lillrank, P.; Malmi, T.
2000

Identification and qualification of poor quality through the 3A Workshop procedure

Järvinen, P.; Lillrank, P.; Malmi, T.
2000

Cost of poor quality analysis in a non-routine process

Järvinen, P.; Lillrank, P.; Malmi, T.
2000

Catching intagible IT benefiths

Lillrank, P.; Paavola, T.; Holopainen, S.
2000

The Impact of ICT on Optimal Resource Allocation in Healthcare

Lillrank, P.; Paavola, T.; Harno, K.; Holopainen, S.
1999

The Impact of Information and Communication Technology on Optimal Resource Allocation in Healthcare

Lillrank, P.; Paavola, T.; Harno, K.; Holopainen, S.
1999

Product/Process Culture and the Cost of Quality

Lillrank, P.; Kostama, H.
1998

Quality and the Good Work

Lillrank, P.
1998

Går det använda kvalitetsmetoder från privat sektor?

Lillrank, P.
1997

The Japanese Software Industry and Industrial Policy

Lillrank, P.
1995

The Japanese Information Society - Prospects and Problems

Lillrank, Paul
1995

Non-refereed scientific articles

Unrefereed conference proceedings

Service morphology - classify, categorize and analyze

Lillrank, Paul; Särkkä, Minni; Malmström, Tomi; Hietala, Henri
2010

Scientific books (monographs)

Book

Innovations in Healthcare Management Cost-effective and Sustainable Solutions

Singh, V.K.; Lillrank, Paul
2015
ISBN: 978-1-4822-5210-1

Terveydenhuollon alueellinen palvelujärjestelmä

Lillrank, Paul; Venesmaa, Julia
2010
ISBN: 978-952-14-1471-8

Linking IT to Business - A Tale of Discovering IT - benefits

Holopainen, Sami; Lillrank, Paul; Paavola, Teemu
2001

Managing Change - Developing Performance Excellence

Lagus, Antti; Lillrank, Paul; Helin, Kari
2001

Tulosjohtamisen tuiverruksessa

Lehto, Elina; Lillrank, Paul; Koski, Heikki; Raivio, Kari
2001

Tietotekniikan linkki liiketoimintaan

Holopainen, S.; Lillrank, P.; Paavola, T.
1999

Tietotekniikan linkki liiketoimintaan - Tarina Sytiryti Oy:n seikkailuista IT-hyötyjen maailmassa

Holopainen, S.; Lillrank, P.; Paavola, T.
1999

Softowea Shakai Shinkaron (japaniksi)

Lillrank, P.; Sudoh, O.
1998

Laatuajattelu

Lillrank, P.
1998

Book (editor)

Johdettu muutos - toiminnan kehittäminen erinomaisissa suomalaisissa organisaatioissa

Lagus, Antti; Lillrank, Paul; Helin, Kari
2001

Publications intended for professional communities

Article in professional journal

Yksityisten palvelujen etiikka

Lillrank, Paul
2007 in Yksityislääkäri (Laatukeskus)

Eettinen keskustelija

Lillrank, Paul
2005 in PARNASSO (Laatukeskus)

Är industriell effektivitet något för sjukvården?

Lillrank, Paul
2004 in Finlands kommuntidning (Laatukeskus)

Yritysten yhteiskunnallinen vastuu puhututtaa ...mutta missä on valtion yhteiskunnallinen vastuu

Lillrank, Paul
2003 in LIFIM (Laatukeskus)

Halvalla hyvää heti eli aika terveydenhuollon indikaattorina

Lillrank, Paul
2002 in Sairaalaviesti (Laatukeskus)

Kvalitetsbegreppen i finländska företag

Lillrank, Paul
2001 in Forum Aid (Laatukeskus)
ISSN: 1653-8218

Kommunismin musta moraali

Lillrank, Paul
2001 in KANAVA (Laatukeskus)

Laatuajattelu

Lillrank, P.
1999 in Sijoittaja (Laatukeskus)

Uusi eurooppalainen laatuvisio?

Lillrank, P.
1999 in Laatuviesti (Laatukeskus)

Laatuluuta sosiaalitoimessa

Lillrank, P.
1999 in Uuso. Helsingin sosiaalivirasto henkilöstölehti (Laatukeskus)

The Quality of Information in Business Processes

Lillrank, P.
1997 in HUT Industrial Management and Work and Organizational Psychology Working Papers (Laatukeskus)

Työttömyyden teoria

Lillrank, P.
1995 in Talouselämä (Laatukeskus)
ISSN: 0356-5106

Raju uudelleensuunnittelu onnistuu harvoin

Lillrank, P.
1994 in Talouselämä (Laatukeskus)
ISSN: 0356-5106

Tyhjätaskujen laatupolittiikka

Lillrank, P.
1994 in Talouselämä (Laatukeskus)
ISSN: 0356-5106

Published development or research report

The New Normal as a System Challenge

Lillrank, Paul
2014

Constructing Service Machines - Final Report

Lillrank, Paul; Särkkä, Minni; Tolkki, Olli; Kuusterä, Kirsi
2009

Terveydenhuollon tilaaja-tuottaja-malli

Lillrank, Paul; Haukkapää-Haara, Pirjo
2006

Keskeneräisen potilaan kustannukset

Peltokorpi, Antti; Kujala, Jaakko; Lillrank, Paul
2004

Towards a European Vision of Quality

Lillrank, P.
2000

Laatukäsitykset suomalaisissa yrityksissä

Tuominen, C.; Lillrank, P.; Tuurna, S.
2000

Managing for Knowledge Perspectives and Prospects

Lillrank, P.; Forssén, M.
1998

Managing for Knowledge - Prospects and Problems

Lillrank, P.; Forssén, M.
1998

The Quality of Information in Business Processes

Lillrank, P.
1997

The Impact of Information and Communication Technologies (ICT) on Business Performance - A Constructive Emppirical Study and Philosophical Enquires

Lillrank, P.; Holopainen, S.; Lehtovaara, M.; Sippa, S.
1996

The Software Society - Japan's Software Industry and its role in the Information Society

Lillrank, P.
1994

Text book or professional handbook or guidebook or dictionary

Seitsemän syytä sairauteen Miksi terveydenhuolto ei toimi

Lillrank, Paul; Reijonsaari, Karita; Heikkilä, Petri; Silander, Katariina
2016 in EVA pamfletti (Elinkeinoelämän Valtuuskunta)
ISBN: 978-951-628-656-6
ISSN: 2342-8066

Johtaminen terveydenhuollossa : käytännöt, vastuu, valvonta

Parvinen, Petri; Lillrank, Paul; Ilvonen, Karita
2005
ISBN: 952-14-1013-2

Keskeneräinen potilas : terveydenhuollon tuotannonohjaus

Lillrank, Paul; Kujala, Jaakko; Parvinen, Petri
2004
ISBN: 952-14-0841-3

Laatukustannuslaskenta

Järvinen, P.; Lemetti, P.; Virtanen, T.; Lillrank, Paul; Malmi, T.
2001
ISBN: 951-22-5450

Laatukustannuslaskenta: käyttötarkoitus ja menetelmät, Käytännön työkirja yrityskäyttöön ja opiskeluun

Järvinen, P.; Lemetti, P.; Virtanen, T.; Lillrank, P.; Malmi, T.
2001

The IT industry in Finland

Lillrank, P.
2000

TIE TEKNIIKASTA TULOKSEEN - Informaatio- ja kommunikaatioteknologian vaikutus liiketoimintaprosesseihin

Lillrank, Paul.; Granskog, A.; Holopainen, S.; Silén, A.; Sippa, S.; Tarpila, J.-E.; Töyrylä, I.
1997

Publications intended for the general public

Popular monograph

Verkoston arvontuotto ja yritysverkostojen kehittäminen.Tutkimusraportti yrityskäyttöön

Virtanen, Tommi; Lemetti, Piia; Järvinen, Pekka; Lillrank, Paul
2002

Laatukustannuslaskenta: käyttötarkoitus ja menetelmät.Käytännön työkirja yrityskäyttöön ja opiskeluun

Järvinen, Pekka; Lemetti, Piia; Virtanen, Tommi; Lillrank, Paul; Malmi, Teemu
2001

Audiovisual material, ICT software

Audiovisual materials

Hyvä yritys multimedia opetuspaketti, yleisradio, TAI-tutkimuslaitos & laatukeskus

Lillrank, P.
2000

Benchmarking as a development tool in healthcare

Torkki, Paulus; Lillrank, Paul
2013 in Lecture Notes in Business Information Processing (Springer-Verlag)
ISBN: 9783642363559
ISSN: 1865-1348

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