Norman Chervany

Norman Chervany

Professor Emeritus

Information & Decision Sciences and Supply Chain & Operations

Education

BS 1963
Mathematics, University of Mount Union

MBA 1965
Decision Sciences, Indiana University

DBA 1968
Decision Sciences, Indiana University

Expertise

Effects of information technology on work and organizational design

Management of technologybased change

Design of the information management function

Role of trust in the design and use of information technology

What does the general manager need to understand about information technogy?

Norman L. Chervany is the Carlson Professor of Information and Decision Sciences in the Carlson School of Management at the University of Minnesota. He holds joint appointments in the Information and Decision Sciences and the Supply Chain and Operations Departments. Norm''s research and teaching interests focus on peoplecentered issues relating to the use of technology both computerbased and statistical in organizations. In essence, he is interested in ways to improve the human/technology interface. Norm has been a faculty member in the Carlson School since 1967. During his time as a faculty member he has served as the Chair of the Management Sciences Department, the Director Executive Development Center, and the Director of MBA Programs. He currently is serving on the University''s Senate Committee on Educational Policy.  Norm is a PastPresident, Fellow, and Distinguished Service Honoree of the Decision Sciences Institute. He has also been awarded the Distinguished Teaching Award and the Distinguished Service Award (twice) from the Carlson School of Management. Norm holds a BS degree from the University of Mount Union and MBA and DBA degrees from Indiana University.  Finally, and most imortantly, Norm is a proud husband (Carol), father (Lori & Todd), and grandfather (Kate, Joe, Connor, and Kyra).

Selected Works

"New Information Technology Introduction: What matters When," Susan Brown, Norman Chervany, and Brian Reinicke, Communications of the ACM (2007).

"What Trust Means in ECommerce Relationships: An Interdisciplinary Conceptual Typology," D. Harrison McKnight and Norman L. Chervany, International Journal of Electronic Commerce (2001).

"Trust and Distrust Definitions: One Bite at a Time," D. Harrison McKnight and Norman L. Chervany, Trust in CyberSocieties: Integrating the Human and Artificial Perspectives, eds. Rino Falcone, Munindar Singh, and YaoHua Tan (Springer, 2001).

"Initial Trust Formation in New Organizational Relationships," D. Harrison McKnight, Larry L. Cummings, and Norman L. Chervany, Academy of Management Review (1998).

"CASE Tools: Understanding the Reasons for NonUse," Norman L. Chervany and Diane Lending, Computer Personnel (1998).

Current Activities

Administrative Appointments

Member, University Senate Committee on Educational Policy

Member, University Faculty Senate

Current Research

Factors affecting the adoption and use of enduser information technology

Design and management of the new information technology introduction process

Building and using trust in organizational relationships

Definition of what general managers need to know about information technology

Honors and Awards

Distinguished Service Award, Carlson School of Management, 2003 & 2011

Excellence in Executive Education, Carlson School of Management, 1990 and 1995

Fellow, Decision Sciences Institute, 1983

Distinguished Teacher, Carlson School of Management, 2008

Scholarly Service

President, Decision Sciences Institute, 19811982