Nicole De Horatius

Nicole DeHoratius is an expert in the management of retail operations. As a faculty member of the University of Chicago''s Booth School of Business, she has published in leading journals such as Management Science, Harvard Business Review, and California Management Review. The Manufacturing & Service Operations Management (M&SOM) Society recognized her article "Retail Inventory Management When Records are Inaccurate" (coauthored with Adam Mersereau and Linus Schrage) for its Best Paper Award.

Nicole''s industry projects include work with Fred Meyer, McDonald''s, Procter & Gamble, Staples, Target, Ulta Beauty, and Walmart, among others. For her work with Hugo Boss (conducted with Nathan Craig and Ananth Raman), Nicole received the Ralph Gomory 2016 Best Industry Studies Award. She serves as the Past-President of the Production and Operations Management (POM) Society''s College of Supply Chain Management, an associate editor for MSOM, and a department editor for POM.

Nicole received her D.B.A from Harvard Business School, her M.Sc. from the University of Sussex as a Rotary Ambassadorial Scholar, and her A.B., magna cum laude, from Harvard College. She joined Chicago Booth in 2001 and since then has taught operations management, service operations, and supply chain management to executives in programs and companies around the globe. For exemplifying the characteristics students most value in their professors, Nicole earned the 2015 and 2016 Rotman School of Management Teaching Award.

Research Activities

Supply chain management, retail operations, execution, product availability, vendor management, incentives, operations strategy, labor planning, customer satisfaction, consumer goods, operations management, emerging markets, executive development, operations strategy, apparel, Asia-Pacific.

Publications

• Mou, S., Robb D., and N. DeHoratius. Forthcoming. Retail Store Operations: Literature Review and Research Directions. European Journal of Operational Research.
• Bendoly, E., Craig, N., and N. DeHoratius. Forthcoming. Consistency and Recovery in Retail Supply Chains. Journal of Business Logistics.
• Jin, M., DeHoratius, N., and G. Schmidt. Forthcoming. Want to Reduce the Bullwhip Effect? Measure It. Here's How. Supply Chain Management: an International Journal.
• Jin, M., DeHoratius, N., and G. Schmidt. 2017. In Search of Intra-Industry Bullwhips. International Journal of Production Economics, 191: 51-65.
• Craig, N., DeHoratius, N., A. Raman. 2016. The Impact of Supplier Inventory Service Level on Retailer Demand. M&SOM, 18(4): 461-474. Ralph Gomory 2016 Best Industry Studies Award.
• Goyal, S., Hardgrave, B., Aloysius, J., N. DeHoratius. 2016. The Effectiveness of RFID in Backroom and Sales Floor Inventory Management. International Journal of Logistics Management, 27(3): 795-815. Abstract
• DeHoratius, N., D. Pajovic. 2015. Opportunities and Challenges for Engaging Merchants in the Protection of Retail Assets. Retail Industry Leaders Association. Press Coverage
• DeHoratius, N., Z. Ton. 2015. The Role of Execution in Managing Product Availability, Chapter 4 in Retail Supply Chain Management, edited by N. Agrawal and S. Smith. New York: Springer. Abstract
• Rohrer, L, N. DeHoratius. 2015. SeyfarthLean: Transforming Legal Service Delivery at Seyfarth Shaw. Harvard Law School HLS 15-13. Abstract
• Craig, N., DeHoratius, N., Jiang, Y., D. Klabjan. 2015. Execution Quality: An Analysis of Fulfillment Errors in a Retail Distribution Center. Journal of Operations Management, 38: 25-40. Abstract
• DeHoratius, N. 2014. Global Sourcing at Walmart. The University of Chicago Booth School of Business.
• Barratt, M., N. DeHoratius. 2012. Retail Analytics and Behavioral Operations: A Recipe for Superior Performance. Cutter Consortium Data Insight & Social BI Executive Update, 12(13): 1-6. Abstract