Mona Ashok

Mona Ashok’s experience in Higher Education ranges from teaching undergraduate and masters level modules, marking assignments and examination papers, and supervising masters and doctoral programme members. Mona has extensive industry experience, having worked for global IT and BPO organisations, an Accounting firm, and a Business School, covering a wide spectrum of customers. Her professional and academic projects cover topics such as: process improvement, programme management, research methodology, accounting, financial, functional, managerial and consulting. Mona has lived and worked in India, UK and the USA.  She holds Certified Software Quality Assurance (2002), is a certified Six Sigma Black Belt (2002), and is trained in Change Acceleration Process (CAP) methods. Mona Ashok is a member of the Institute of Chartered Accountants of India.

Ashok, M; Narula, R.; Martinez-Noya, A. (2016). How do collaboration and investments in knowledge management affect process innovation in services? Journal of Knowledge Management, 20 (5), 1004-1024. http://dx.doi.org/10.1108/JKM-11-2015-0429

Ashok, M; Narula, R.; Martinez-Noya, A. (2014). End-user collaboration for process innovation in services: The role of internal resources. Maastricht Economic and social Research institute on Innovation and Technology (UNU-MERIT) & Maastricht Graduate School of Governance (MGSoG)