Mikko Laukkanen

Mikko Laukkanen specializes in customer experience management, service design and service business, strategic marketing, business model innovation, and innovation management.

He has an extensive background of consulting and research projects with large international firms, and is a well-liked lecturer and sought-after public speaker. He has pioneered a number of experiential teaching methods in his executive and university teaching. At Aalto University Executive Education, Dr. Laukkanen works as the Academic Director, and is responsible for the academic quality of Aalto EE’s extensive portfolio of programs.