Mark Toon

Publications

2019

• Collins, V.et al. 2019. A survey of stress, burnout and well-being in UK dentists. British Dental Journal

2018

• Toon, M.et al. 2018. An analysis of stress and burnout in UK general dental practitioners: sub dimensions and causes. British Dental Journal

2016

• Toon, M. and Lemke, F. 2016. Hearing the quiet voices: digital empowerment of low status stakeholders in complex value co-creation construction scenarios. Presented at: ICRM 2016, Toulouse, France, 7-9 Sept 2016.
• Lemke, F. and Toon, M. 2016. Value co-creation in complex projects: opening the time-value box. Presented at: EMAC 2016, Oslo, Norway, 24-26 May 2016.
• Toon, M.et al. 2016. Processes and integration in the interaction of purchasing and marketing: considering synergy and symbiosis. Industrial Marketing Management 52, pp. 74-81. (10.1016/j.indmarman.2015.07.014)

2015

• Toon, M. and Lemke, F. 2015. What is multi-agency value co-creation anyway?. Presented at: International Colloquium on Relationship Marketing 2015, Helsinki, Finland, 15-17 September 2015.

2014

• Toon, M., Morgan, R. E. and Robson, M. J. 2014. Building the exchange process: The antecedents of operational exchange in collaborative business to business relationships. Presented at: International Colloquium on Relationship Marketing, Newcastle, UK, 8-10 September 2014.

2013

• Toon, M., Morgan, R. E. and Robson, M. J. 2013. Operational exchange in collaborative business to business alliances: antecedents and the impact of firm size. Presented at: EMAC 2013, Istanbul, Turkey, 4-7 June 2013.

2012

• Toon, M., Robson, M. J. and Morgan, R. E. 2012. A value-in-process analysis of relationship interactions in non-equity alliances. Industrial Marketing Management 41(1), pp. 186-196. (10.1016/j.indmarman.2011.11.016)

2011

• Toon, M., Morgan, R. E. and Robson, M. 2011. Alliance governance in marketing channels: substitutes and multidimensional forms. Presented at: Marketing Theory Challenges in Emerging Societies : Conference Proceedings, Iaşi, Romania, 21-23 September 2011 Presented at Munteanu, C. ed.Proceedings of 2nd European Marketing Academy (EMAC) Regional Conference, Iasi, Romania, 21-23 September 2011. Iasi: Alexandru Ioan Cuza University of Iasi pp. 247-253.

2010

• Toon, M. 2010. Non-trust in non-equity relationships: A non-transaction costs perspective. Presented at: 18th International Colloquium in Relationship Marketing, Reading, UK, 27-30 September 2010.
• Toon, M., Robson, M. and Morgan, R. 2010. Non-trust in non-equity relationships: A non-transaction costs approach. Presented at: International Colloquium on Relationship Marketing 2010, Henley-on-Thames, UK, 27-29 September 2010. pp. 31-32.

2008

• Toon, M.et al. 2008. Assessment of inter-organisational governance types: multidimensionality and repeated ties. Presented at: British Academy of Management Conference (BAM) 2008, Harrogate, UK, 9-11 September 2008.
• Toon, M. 2008. Coordinating mechanisms in interorganisational alliances : context, classification and performance outcomes.. PhD Thesis, Cardiff University.
• Chuang, F.et al. 2008. The contingent value of stage-gate capabilities for new product performance in Chinese new technology ventures. Presented at: Academy of Marketing Conference 2008, Aberdeen, UK, 8-10 July 2008.
• Toon, M.et al. 2008. Assessment of interorganisational governance types: multidimensionality and repeated ties. Presented at: British Academy of Management 2008, Harrogate, UK, September 2008. pp. 31-32.

2007

• Toon, M.et al. 2007. Formal governance in co-marketing alliances: conceptualization and assessment of factor model. Presented at: British Academy of Management Conference 2007, Warwick, UK, 10-13 September 2007. pp. 31-32.
• Toon, M. 2007. Drivers of expectations of continuity in importer-exporter relationships. Presented at: 36th EMAC Annual Conference, Reykjavik, Iceland, 22-25 May 2007.
• Toon, M.et al. 2007. Formal governance in co-marketing alliances: conceptualization and assessment of factor structure. Presented at: British Academy of Management Conference 2007, Warwick, UK, 10-13 September 2007.

Research interests

Dr. Mark Toon is a specialist in business-to-business relationships with a background in construction industry research. Mark is a Lecturer in marketing and strategy at Cardiff Business School where he is also Deputy Head of the Marketing and Strategy Section and lectures on Strategic Management, Entrepreneurship and Small Business Development.

Mark’s principle research focus is on industrial marketing and he is currently working on leading edge research exploring value co-creation in complex construction projects. These complex construction projects cover ambitious urban regeneration work in which multiple agents come together to deliver construction and creative space environments that have sustainable social impact. Mark contributes to the development of insight in relational governance and how to harness the separate agendas of multiple actors and co-create solutions.

Mark has additional expertise in small business development among key professions including dentists, pharmacists, solicitors and other professional groups. Low levels of formal business training among these groups creates difficulties in achieving performance for the business, potential limitations to the effective function of the professionals in their core work and the potential for high levels of stress. Work in this area is at an early stage but enjoys collaborative interdisciplinary support and builds on Mark’s executive education work in this area.

This research is supported by a solid industrial background with management experience the food industry and current work with for-profit, and not-for-profit organisations and start-ups. His current focus on value co-creation in complex construction contexts reflects a keen interest in promoting better understanding of the challenges presented by collaboration among the varied parties that come together to realise visionary projects. Work in this area extends insight for both practitioners and academicians alike.

Key word profile:

• Industrial marketing
• Business-to-business
• Relationship Marketing
• Value (co-)creation
• Small business
• Entrepreneurship

PhD supervision research interests

• Industrial (business to business) marketing
• Interorganisational governance
• Interorganisational relationships
• Transaction cost theory

Teaching commitments

• University Graduate College Structural Equation Modeling (programme coordinator)
• MBA Business Project Supervision
• MSc Marketing Plan Supervision
• MSc Venture Growth & Development (module coordinator)
• Yr 3 Strategic Management, core module (module coordinator)
• Yr 3 International Business (module coordinator)

Qualifications

• PhD (Cardiff)
• MPhil (Newcastle)
• MSc (Cardiff)