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The Student Lens meets Professor Leslie Willcocks


The London School of Economics and Political Science
Professor of Work, Technology and Globalisation

Professor Willcocks has a worldwide reputation for his research and advisory work on automation, digital business, the future of work, IT and business process outsourcing, organisational change, management, and global strategy. As well as being a professor in the Information Systems and Innovation Faculty Group, he is a Fellow of the British Computer Society.

For the last 28 years he has been Editor-in-Chief of the Journal of Information Technology. He is co-author of 57 books, including most recently Robotic Process and Cognitive Automation: The Next Phase (2018,, Dynamic Innovation Through Outsourcing (2018, Palgrave), Service Automation Robots and The Future of Work (2016, and Global Business Management Foundations (208) He has published over 230 refereed papers in journals such as Harvard Business Review, Sloan Management Review, California Management Review, MIS Quarterly, MISQ Executive and Journal of Management Studies.

In February 2001 he won the PriceWaterhouseCoopers/Michael Corbett Associates World Outsourcing Achievement Award for his contribution to this field. He is a regular keynote speaker at international practitioner and academic conferences, such as World Outsourcing Summit, European Outsourcing Summit, ICIS and PACIS and is regularly retained as adviser by major corporations and government institutions. Selected clients for executive education programmes include: Standard Chartered Bank, Stater, ABNAmro Bank, Royal Sun Alliance, Singtel, Commonwealth Bank, Abu Dhabi Investment Authority, Trizma, Accenture, IBM, Rotterdam Port Harbour Authority, WH Smith, Eli Lilley, and several government institutions in the UK, USA and Australia. He has served as expert witness on congressional committees and senate inquiries on outsourcing in Australia and USA and provided evidence to a number of UK government reports on major public sector IT projects.

Research summary:

Professor Willcock's major research interests include service automation, robotic process automation, cognitive automation of knowledge work, artificial intelligence, digital transformation and emerging technologies including cloud, social media, analytics, mobile, blockchain, robotics, internet of things, outsourcing, IT management, large scale complex projects, eg, CRM, ERP, organisational change and IT measurement. He is also engaged in looking at technology in globalisation and the strategic use of IT, IT leadership, IT enabled organisational change as well as business process outsourcing and offshoring, organisational behaviour, social theory and philosophy for information systems, and public sector IT Policy.

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