Kaisa Koskela-Huotari

Kaisa joined the Department of Marketing and Strategy in April 2021. Her research interests lie at the intersection of service-dominant logic, institutional theory, and systems thinking. She uses these perspectives in her often conceptual work to learn more about change in social systems and inform the understandings of innovation, service design and market evolution.

In her dissertation, Kaisa studied the evolution of markets as service ecosystems (2018, Karlstad University). Currently, a lot of her work (together with Josina Vink from Oslo School of Architecture and Design) focuses to the theoretical development and practical application of service ecosystem design. Service ecosystem design refers to a systemic understanding of service design as the intentional shaping of social structures to facilitate the emergence of desired value cocreation forms within and among actor collectives.

Kaisa also serves as the Assistant Editor of the AMS Review, the only marketing journal that focuses exclusively on conceptual(-only) articles and frequently speaks about the "art" of writing conceptual articles and making theoretical contributions with one's research.

Education

• Doctor of Philosophy (Ph.D.) Karlstad University (2015 — 2018)
• Master of Science (M.Sc.) in Economics and Business Administration Oulun yliopisto / University of Oulu (2003 — 2007)
• University of North Carolina at Greensboro (2006 — 2006)

Companies

• Assistant Professor Stockholm School of Economics (2021)
• Assistant Professor (universitetslektor) in Business Administration Karlstads universitet (2019 — 2021)
• Lecturer (universitetsadjunkt) in Business Administration Karlstad University (2018 — 2019)
• PHD Student CTF, Service Research Center, Karlstad University (2015 — 2018)
• Research Scientist VTT Technical Research Centre of Finland Ltd (2008 — 2017)
• Visiting Scholar University of Hawaii at Manoa (2013 — 2014)
• Visiting scholar University of Hawaii at Manoa (2012 — 2012)
• Researcher University of Oulu (2007 — 2008)
• Research assistant University of Oulu (2007 — 2007)

Recent publications:

Koskela-Huotari, K., Patricio, L., Zhang, J., Karpen, I.O., Sangiorgi, D., Anderson, L., and Bogicevic, V. (2021) Service System Transformation through Service Design: Linking analytical dimensions and service design approaches. Journal of Business Research, https://doi.org/10.1016/j.jbusres.2021.07.034

Vink, J., and Koskela-Huotari, K. (2021) Building Reflexivity Using Service Design Methods. Journal of Service Research, https://doi.org/10.1177/10946705211035004

Vink, J., Koskela-Huotari, K., Tronvoll, B., Edvardsson, B. and Wetter-Edman, K. (2021) Service Ecosystem Design: Propositions, Process Model, and Future Research Agenda. Journal of Service Research, https://doi.org/10.1177/1094670520952537

Vink, J., Wetter-Edman, K., and Koskela-Huotari, K. (2021) Designerly Approaches to Shaping Social Systems: The Social Structures Approach. She Ji: The Journal of Design, Economics, and Innovation, https://doi.org/10.1016/j.sheji.2020.12.004

Koskela-Huotari, K. and Siltaloppi, J. (2020) Rethinking the actor in service research: Toward a processual view of identity dynamics. Journal of Service Theory and Practice, https://doi.org/10.1108/JSTP-11-2018-0245 Highly Commended Paper in the 2021 Emerald Literati Network Awards for Excellence

Koskela-Huotari, K., Vink, J. and Edvardsson, B. (2020) The institutional turn in service research: Taking stock and moving forward. Journal of Services Marketing, https://doi.org/10.1108/JSM-02-2019-0101

Vargo, S.L. and Koskela-Huotari, K. (2020) Advancing conceptual-only articles in marketing. AMS Review, https://doi.org/10.1007/s13162-020-00173-w