Jon Hindmarsh

Jon Hindmarsh is Professor of Work and Interaction and Associate Dean (Doctoral Studies) in King’s Business School.

Jon’s research draws on ethnomethodology and conversation analysis to examine the interaction and communication fundamental to everyday work. His studies use audio and video data to explore a wide range of topics, most recently including teamwork in robot-assisted surgery, sales pitches in telemarketing work, and visitor behaviour in museums and galleries.

These studies are often developed in interdisciplinary projects funded by bodies such as the ESRC, EPSRC and NIHR. He has over 70 articles and four books, including Video in Qualitative Research (Sage), Organisation, Interaction and Practice (Cambridge University Press) and Communication in Healthcare Settings (Wiley Blackwell).

Jon is a member of the KBS Senior Leadership Team and heads up the strategic and operational development of the doctoral studies programme.

Research interests: work and organization studies; interaction and communication; technology; sociomateriality; ethnomethodology and conversation analysis.

Selected Publications

Best, K., & Hindmarsh, J. (2018). Embodied spatial practices and everyday organization: The work of tour guides and their audiences. Human Relations, online early

Hindmarsh, J., & Llewellyn, N. (2018). Video in sociomaterial investigations: A solution to the problem of relevance for organizational research. Organizational Research Methods, 21(2), 412-437.

Hindmarsh, J., Hyland, L., & Banerjee, A. (2014). Work to make simulation work:‘Realism’, instructional correction and the body in training. Discourse Studies, 16(2), 247-269.

Llewellyn, N., & Hindmarsh, J. (2013). The order problem: Inference and interaction in interactive service work. Human relations, 66(11), 1401-1426.

Heath, C., Hindmarsh, J., & Luff, P. (2010). Video in qualitative research. Sage Publications.

Publications

• How do team experience and relationships shape new divisions of labour in robot-assisted surgery? A realist investigation 01 January 2019
• Factors supporting and constraining the implementation of robot-assisted surgery: A realist interview study 01 June 2019
• Haptics Environments to Enhance Teaching and Learning in Higher Education: The Interdisciplinary HapTEL Experience 01 July 2013
• University Teachers' Pedagogical Practices in Using Technology-Enhanced Learning: strategies to integrate haptic technologies into undergraduate teaching. 01 September 2010
• University Teachers' Pedagogical Practices in Using Technology-Enhanced Learning: strategies to integrate haptic technologies into undergraduate teaching. 01 September 2010
• Haptics Environments To Enhance Teaching and Learning In Higher Education: The Interdisciplinary hapTEL experience 01 July 2013
• Embodied spatial practices and everyday organization: The work of tour guides and their audiences 01 February 2019
• Integration of robotic surgery into routine practice and impacts on communication, collaboration, and decision making: A realist process evaluation protocol 01 January 2014
• Video in sociomaterial investigations: A solution to the problem of relevance for organizational research 08 July 2016
• Work to make simulation work: 'Realism', instructional correction and the body in training 01 April 2014