Joël Le Bon

Joël Le Bon is a Marketing & Sales Professor at the Johns Hopkins University Carey Business School and the Co-Founder & Executive Director of The Science of Digital Business Development initiative and program. He also served as the Faculty Director for Leadership in Digital Marketing & Sales Transformation.

Prior to joining the Carey Business School, he was on the faculty at the University of Houston Bauer College of Business where he served as Director of Executive Education, and Director of Professional Development for Stephen Stagner Sales Excellence Institute. Dr. Le Bon also worked in France and Singapore as an Associate Professor of Marketing and Department Head at ESSEC Business School. Before becoming a professor, he was a Strategic Account Manager for XEROX Corporation in France, and had sales and sales management roles in the media industry where he won several all-time sales awards.

As a professor, he has earned 24 international research, teaching awards and distinctions, and is the first sales educator to have received all the teaching awards from the major academic marketing associations. Dr. Le Bon's research and executive engagements are in the areas of Digital Transformation, Digital Business Development & Go-To-Market Strategy; Digital Sales & Marketing; Account-Based Marketing & Negotiation; Sales Leadership, Enablement & CRM Technology. His work has been published by the Harvard Business Review online, the Journal of the Academy of Marketing Science, the International Journal of Research in Marketing, the Journal of Personal Selling and Sales Management, and Industrial Marketing Management among other academic journals. He is the author of the books “Key Account Management: Strategies to Leverage Information, Technology, and Relationships to Deliver Value to Large Customers”, New York, NY: Business Expert Press (with C. Herman), and “Competitive Intelligence and the Sales Force: How to Gain Market Leadership through Competitive Intelligence”, New York, NY: Business Expert Press.

Dr. Le Bon holds a BA in Management Science, a MSc in Marketing & Strategy, and a PhD in Marketing from Paris Dauphine University. He was a Postdoctoral Scholar at the Pennsylvania State University within the Institute for the Study of Business Markets (ISBM) and is an alumnus of the Kellogg ITP program of Northwestern University. He has worked and lived in Europe, Asia and the United States, and was born in the island of Mauritius (Indian Ocean).

Education

• Ph. D, Marketing, Paris Dauphine University
• MSc, Marketing and Strategy, Paris Dauphine University
• BA, Management Science, Paris Dauphine University

Research

Selected publications

• Le Bon J. (2019), Reinventing and Retooling the Future of Sales Work with AI: A Moral Imperative for Sales Organizations and Educators, in C. Burmeister, AI For Sales: How AI Is Changing Sales, Kindle Direct Publishing.
• Dixon A., Le Bon J., and Wieseke J. (2019), Perspectives on International Collaboration in Sales Research: Introduction to the Special Issue, Journal of Personal Selling and Sales Management, 39 (4), 317-318.
• Le Bon J. (2015), Training and Qualification: Developing a Competency Model to Assess Sales Leaders' Equity, in M. Zuech (ed.), Handbook of Human Resources Management, Berlin: Springer Science+Business Media.
• Le Bon J. (2015), Why the Best Salespeople Get So Lucky, Harvard Business Review, HBR.org, April 13, Harvard Business School Publishing.
• Hughes D., Le Bon J., and Rapp A. (2013), Gaining and Leveraging Customer-Based Competitive Intelligence: The Pivotal Role of Social Capital and Salesperson Adaptive Selling Skills, Journal of the Academy of Marketing Science, 41, 91-110.
• Hughes D., Le Bon J., and Malshe A. (2012), The Marketing-Sales Interface at the Interface: Creating Market-Based Capabilities through Organizational Synergy, Journal of Personal Selling and Sales Management, 22 (1), 57-72.
• Le Bon J. and Hughes D. (2009), The Dilemma of Outsourced Customer Service and Care: Research Propositions from a Transaction Cost Perspective, Industrial Marketing Management, 38, 4, 391-397.
• Le Bon J. and Merunka D. (2006), The Impact of Individual and Managerial Factors on Salespeople's Contribution to Marketing Intelligence Activities, International Journal of Research in Marketing, 23, 4, 395-408.

BOOKS

• Le Bon J. and Herman C. (2015), Key Account Management: Strategies to Leverage Information, Technology, and Relationships to Deliver Value to Large Customers, New York, NY: Business Expert Press.
• Le Bon J. (2014), Competitive Intelligence and the Sales Force: How to Gain Market Leadership through Competitive Intelligence, New York, NY: Business Expert Press.