Jack Jiang

Zhenhui (Jack) Jiang is Padma and Hari Harilela Professor in Strategic Information Management and Area Head of Innovation and Information Management at HKU Business School. Prior to joining the University of Hong Kong, he was a Professor of Information Systems and Analytics at National University of Singapore (NUS). He was Chair of SIGHCI of Association for Information Systems (2015-18). His research interests include information privacy, electronic/mobile commerce, social media, and human computer interaction. Dr. Jiang’s work has been published in top Information Systems journals, such as MIS Quarterly, Information Systems Research, and Journal of MIS, and top Computer Science conferences, such as CHI. He is currently a Senior Editor (SE) at MIS Quarterly and has served on the editorial board of MIS Quarterly (AE), Information Systems Research (AE), Journal of AIS (SE), IEEE Transactions of Engineering Management, among others. Dr. Jiang has extensive teaching experience, including MBA, EMBA, DBA, and executive education at HKU Business School, NUS School of Computing, NUS Business School, NUS Lee Kuan Yew School of Public Policy, and School of Economics and Management at Tsinghua University. He was Special Term Visiting Professor at Peking University and a visiting scholar at MIT Sloan School of Management. Dr. Jiang was a co-founder of an Augmented Reality (AR)-based mobile advertising startup in Singapore.

Academic & Professional Qualification

• PhD in Business Administration (University of British Columbia), 2004
• Master of Management (Tsinghua University), 1999
• Bachelor of Engineering and Bachelor of Economics (Tsinghua University), 1997

Teaching

• Digital Innovation, e-Business Models, Experimental Research Methodology, Applications for Big Data Analytics, Human Computer Interaction

Research Interest

Social Media, Information Privacy, Information Search Analytics, Visual Analytics, User Experience Design, Human Computer Interaction, Electronic commerce, and Experimental Design.

Selected Publications

• Liu, Y., Jiang, Z. and Choi, B. “Pushing Yourself Harder: The Effects of Touch Modes on Users’ Self-Regulation,” forthcoming Information Systems Research.
• Yi, C., Jiang, Z., Li, X. and Lu, X. "Leveraging User-Generated Content for Product Promotion: The Effects of Firm-highlighted Reviews," Information Systems Research, Vol. 30, No. 3, 2019, pp. 711-725.
• Liu, Y, Jiang, Z. and Chan, H. C. “Touching Products Virtually: Facilitating Consumer Mental Imagery with Gesture Control and Visual Presentation,” Journal of Management Information Systems, Vol. 36, Issue 3, 2019, pp. 823-854.
• Yi, C., Jiang, Z., and Benbasat, I. “Designing for Diagnosticity and Serendipity: An Investigation of Social Product-Search Mechanisms,” Information Systems Research, Vol. 28, No. 2, 2017, pp. 413–429.
• Jiang, Z., Wang, W., Tan, B. and Yu, J. “The Determinants and Impacts of Aesthetic Value in Customers’ First Interaction with Websites,” Journal of Management Information Systems, Vol. 33, No. 1, 2016, pp. 229-259.
• Choi, B., Kim, S., and Jiang, Z. “Influence of Firm’s Recovery Endeavors upon Privacy Breach on Online Customer Behavior,” Journal of Management Information Systems, Vol. 33, No. 3, 2016, pp. 904-933.
• Yue, Y., Ma, X. and Jiang, Z. “Influence of Content Layout and Motivation on Users’ Herd Behavior in Social Discovery,” Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI), San Jose, USA, 2016.
• Choi, B., Jiang, Z., Xiao, B. and Kim, S. “Embarrassing Exposures in Online Social Networks: An Integrated Perspective of Relationship Bonding and Privacy Invasion,” Information Systems Research, Vol. 26, No. 4, December 2015, pp. 675-694.
• Yi, C., Jiang, Z. and Benbasat, I. “Enticing and Engaging Consumers Via Online Product Presentations: The Effects Of Restricted Interaction Design,” Journal of Management Information Systems, Vol. 31, No. 4, Spring 2015, pp. 213–242.
• Yue, Y., Ma, X. and Jiang, Z. “Share your View: Impact of Co-Navigation Support and Status Composition in Collaborative Online Shopping,” Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI), Toronto, Canada, 2014.
• Jiang, Z., Heng, C. and Choi, B. “Privacy Concerns and Privacy-Protective Behavior in Synchronous Online Social Interactions,” Information Systems Research, Vol. 24, No. 3, September 2013, pp. 579-595.
• Yi, C., Jiang, Z. and Benbasat, I. “Enticing Consumers via Incomplete Product Experience: An Investigation of Online Product Interactivity Designs,” Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI), Vancouver, Canada, 2011
• Sim, D., Ma, X., Zhao, S., Khoo, J. T., Bay, S. L., and Jiang, Z. “Farmer’s Tale: A Facebook Game to Promote Volunteerism,” Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI), Vancouver, Canada, 2011.
• Zhu, L., Benbasat, I. and Jiang, Z. (equal contribution) "Let's Shop Online together: An Emphirical Investigation of Collaborative Online Shopping Support," Information Systems Research, Vol. 21, No. 4, pp. 872-891, 2010.
• Chan, J., Jiang, Z. and Tan, B. "Understanding Pop-up Advertising: Impact of Exposure Time, Advertising Intent, and Brand Image," IEEE Transactions on Engineering Management, Vol. 57, No. 3, pp. 365-379, 2010.
• Jiang, Z., Chan, J., Tan, B., and Chua, W. "Effects of Interactivity on Website Involvement and Purchase Intention," Journal of the Association for Information Systems, Vol. 11, Issue 1, 2010, pp. 34-59.
• Jiang, Z. and Benbasat, I. "Investigating the Influence of the Functional Mechanisms of Online Product Presentations," Information Systems Research, Vol. 18, No. 4, 2007, pp. 454-470.
• Jiang, Z. and Benbasat, I. "The Effects of Presentation Methods and Task Complexity on Online Consumers' Product Understanding," MIS Quarterly Vol. 31, No. 3, 2207, pp. 475-500.
• Jiang, Z. Wang, W. and Benbasat, I. "Multimedia-based Interactive Advising Technology for Online Consumer Decision Support," Communications of the ACM, Vol. 48, No. 8, 2005, pp. 92-98.
• Jiang, Z. and Benbasat, I. "Virtual Product Experience: Effects of Visual & Functional Control of Products on Perceived Diagnosticity and Flow in Electronic Shopping," Journal of Management Information Systems, Vol. 21, No.3, Winter 2004-5, pp. 111-147.