Heather Long

I am an intellectually curious individual who has worn many hats in healthcare - Physical Therapist, Six Sigma Black Belt, various Quality Improvement and Project Leader roles and titles, Clinical Manager, Service Line Director, and Senior Director of Operations. I’m also a practitioner-scholar of evidence-based management practices developed through my MBA and PhD in Management. Every role I’ve had has, in various ways, focused on empowering people to own problem solving, manage complexity, create sustainable change, and pursue personal growth. Now, I’m putting that focus to work through 3 SEES,LLC.

I provide coaching, training, and facilitation services services to leaders who are trying to resolve sticky, messy problems and working to overcome pains such as:

• Goals not met
• Ineffective change or change that doesn’t stick
• Teams that aren’t performing at their highest potential
• Competing priorities
• Service that isn’t being rated as excellent
• Lackluster employee engagement

Resulting in costs like:

• Time wasted
• Money wasted or lost
• Chaotic problem solving
• Frustration and lack of balance
• Inefficiencies
• Inconsistencies
• Errors
• Turnover or presenteeism
• Client dissatisfaction

## Education - Doctor of Philosophy (Ph.D.) Weatherhead School of Management at Case Western Reserve University (2010 — 2015) - MBA Walden University (2005 — 2007) - BS The Ohio State University (1988 — 1992)

Companies

• Senior Director - Government Programs DaVita (2021)
• Advisor / Coach / Adjunct Professor Weatherhead School of Management at Case Western Reserve University (2021)
• Founder 3 SEES, LLC (2020)
• Senior Director Of Operations, Corporate Health TriHealth (2020 — 2020)
• Director of Operations, Corporate Health TriHealth (2016 — 2020)
• Director, Cardiolovascular Service Line TriHealth (2015 — 2016)
• Quality Improvement Consultant Cincinnati Childrens Hospital Medical Center (2011 — 2014)
• Associate Director The Advisory Board Company (2008 — 2010)
• Six Sigma Black Belt The Christ Hospital (2003 — 2008)