David Heidt

Significant hands-on experience and expertise in program management, process improvement and requirements engineering, driving product and technology enhancements; developing, maintaining product performance metrics; and rapidly delivering business and technology solutions in agile settings to deliver superior stakeholder usability. Through collaboration with variety of business and IT stakeholders, I have developed innovative methods for capturing and communicating business metrics, present findings and making concrete recommendations to management.

Through collaborative and decisive leadership skills, business acumen and technical abilities, I’m able to effectively bridge the communication gap between business stakeholders and IT. I have built a reputation with my clients for removing barriers, developing productive relationships across organizations and resolving complex issues in order to deliver on time and aligned with business needs.

Education

• Teaching and Learning Certificate Program DePaul University (2020.06)
• Bachelor of Science - BS DeVry University

Companies

• Adjunct Professor DePaul University (2011)
• Executive Advisor, Training & Communications/Client Services CVS Health (2020 — 2021)
• Executive Advisor - Client Services Strategic Systems CVS Health (2018 — 2020)
• Program Manager, Learning and Development, Client Services Center of Excellence CVS Health (2015 — 2018)
• Business Process Lead, Trainer & Mentor OptumRx Group Holdings Inc (2014 — 2015)
• Business Analysis Practice Lead, Assessment & Training Services Enterprise Agility (2000 — 2014)
• President, V.P. of Programs, V.P. of Marketing & Communications IIBA Chicagoland Chapter (2006 — 2014)