Christopher Hurless

Systems Engineer/Administrator at Northwestern University in Qatar

Schools

  • Northwestern University in Qatar

Expertise

Links

Biography

Northwestern University in Qatar

Christopher Hurless maintains labs and personal computers for the NU-Q community. Hurless has been with Northwestern University for over 10 years, working in IT at the Evanston campus before joining NU-Q.

Experience

Company NameNorthwestern University in Qatar

Total Duration11 yrs 3 mos

Systems Engineer

  • Dates EmployedMay 2015 – Present
  • Employment Duration4 yrs 5 mos
  • Location Doha, Qatar

Sr. Support Specialist

  • Dates EmployedJul 2008 – Apr 2015
  • Employment Duration6 yrs 10 mos
  • Location Doha, Qatar

As part of an international start up team, I helped build a University Service Desk in Doha, Qatar.

Company Name Northwestern University

Total Duration4 yrs 8 mos

Sr. Distributed Support Specialist

  • Dates EmployedJan 2006 – Jul 2008
  • Employment Duration2 yrs 7 mos
  • Location Evanston, IL

  • Provided high touch customer support for staff and faculty at the school of communication.

  • Managed team of three Distributed Support Specialists.

  • Coached and Mentored junior staff members.

  • Managed and prioritized ticket queue for team.

Distributed Support Specialist

  • Dates EmployedDec 2003 – Dec 2005
  • Employment Duration2 yrs 1 mo
  • Location Evanston, IL
  • Provided technical support for University IT staff members.
  • Trained New Support Specialists in their roles at the University.
  • Managed Active Directory Domain and Group Policy.
  • Improved Disaster recovery posture by implementing a client backup solution using EMC's Retrospect.

IT Support Consultant

  • Company Name TEKsystems
  • Dates EmployedDec 2002 – Dec 2003
  • Employment Duration1 yr 1 mo
  • Location Evanston, IL

While on site at Northwestern University, I assisted various labs and foundations by designing local solutions and leveraging University wide systems where possible.

PC and Network Specialist

  • Company Name Tiger Electronics
  • Dates Employed2000 – 2002
  • Employment Duration2 yrs
  • Location Vernon Hills, IL

Managed and supported over 100 local and remote laptop and desktop computers, printers, copiers. Improved Business security posture by introducing and implementing a managed antivirus solution using Trend Micro.

Education

SANS Technology Institute

  • Degree Name Master of Science in Information Security Engineering Field Of StudyComputer and Information Systems Security/Information Assurance
  • Dates attended or expected graduation 2018 – 2021

University of Illinois Springfield

  • Degree Name Bachelor of Science - BS Field Of StudyComputer Science
  • Dates attended or expected graduation 2014 – 2018

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