Christopher Hurless
Systems Engineer/Administrator at Northwestern University in Qatar
Biography
Northwestern University in Qatar
Christopher Hurless maintains labs and personal computers for the NU-Q community. Hurless has been with Northwestern University for over 10 years, working in IT at the Evanston campus before joining NU-Q.
Experience
Company NameNorthwestern University in Qatar
Total Duration11 yrs 3 mos
Systems Engineer
- Dates EmployedMay 2015 – Present
- Employment Duration4 yrs 5 mos
- Location Doha, Qatar
Sr. Support Specialist
- Dates EmployedJul 2008 – Apr 2015
- Employment Duration6 yrs 10 mos
- Location Doha, Qatar
As part of an international start up team, I helped build a University Service Desk in Doha, Qatar.
Company Name Northwestern University
Total Duration4 yrs 8 mos
Sr. Distributed Support Specialist
- Dates EmployedJan 2006 – Jul 2008
- Employment Duration2 yrs 7 mos
Location Evanston, IL
Provided high touch customer support for staff and faculty at the school of communication.
Managed team of three Distributed Support Specialists.
Coached and Mentored junior staff members.
Managed and prioritized ticket queue for team.
Distributed Support Specialist
- Dates EmployedDec 2003 – Dec 2005
- Employment Duration2 yrs 1 mo
- Location Evanston, IL
- Provided technical support for University IT staff members.
- Trained New Support Specialists in their roles at the University.
- Managed Active Directory Domain and Group Policy.
- Improved Disaster recovery posture by implementing a client backup solution using EMC's Retrospect.
IT Support Consultant
- Company Name TEKsystems
- Dates EmployedDec 2002 – Dec 2003
- Employment Duration1 yr 1 mo
- Location Evanston, IL
While on site at Northwestern University, I assisted various labs and foundations by designing local solutions and leveraging University wide systems where possible.
PC and Network Specialist
- Company Name Tiger Electronics
- Dates Employed2000 – 2002
- Employment Duration2 yrs
- Location Vernon Hills, IL
Managed and supported over 100 local and remote laptop and desktop computers, printers, copiers. Improved Business security posture by introducing and implementing a managed antivirus solution using Trend Micro.
Education
SANS Technology Institute
- Degree Name Master of Science in Information Security Engineering Field Of StudyComputer and Information Systems Security/Information Assurance
- Dates attended or expected graduation 2018 – 2021
University of Illinois Springfield
- Degree Name Bachelor of Science - BS Field Of StudyComputer Science
- Dates attended or expected graduation 2014 – 2018
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