Cecilia believes strongly in growing people to grow business. She is highly enthusiastic and motivated in facilitating participants to uncover and develop their personal and professional potentials. Her key competencies include corporate training, course development, and management consultancy services in the areas of sales and marketing, communication, customer services, supervisory management and mentoring.
Cecilia is a bilingual facilitator who conducts programs according to the learner’s organizational background, needs and requirements. She includes gap analysis training methodology and walks the participants through self-discovery process to review past and existing workplace experiences, highlight necessary changes and revitalize next action steps for personal development and better results.
She has strong people skills and cross-border experiences to work with participants across different industries and cultures in the region. Her 20 years of extensive industry experiences came from her previous roles as Trainer/Facilitator, Sales Consultant, Assistant Director, and General Manager in various industries ranging from information technology, education, membership and management consulting. Her past corporate sales and marketing experiences include sales support for information systems, promotion of high profile memberships for MNC, SMEs and start-up in many fields. She was responsible for portfolio repositioning, change management, sales results and performance of her team and organization in her previous positions.
She holds a Master of Business Administration from University of Adelaide, Australia, Bachelor of Business Administration (Honor, major in Management Information System) from Northeastern University, Boston, USA. She also holds an Advanced Certificate in Training and Assessment (ACTA), WSQ. She is a certified KPI professional, certified trainer for Service Professional and GEMS.
She manages Softskills Net Pte Ltd (www.softskillsnet.com.sg) , a Singapore-based training and management consulting firm.
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