Courses similar to Fostering a Public Service Mindset (Management Concepts)

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Eli Broad College of Business

1,150 USD

Creativity is the heart of every transformational, visionary leader. Any single individual is capable of transformative creativity. However, creativity is at its most powerful when it is cultivated as a group, resulting in innovative teams and high-performing organizations. This course on...

Oct 1—28, 2021

Online course

1,150 USD

Warwick Business School

5,136 USD

Understanding the drivers of service performance is critical for the development of competitive and effective service strategies. How do we create a work environment which enables employees to go the extra mile for customers? When services do fail, how can we design recovery processes which will...

Nov 4, 2021—May 12, 2022

Online course

5,136 USD

Telfer School of Management

1,167 USD

This course was previously offered biannually at the Centre on Public Management and Policy (at Odell House) under the course name "Strategic Thinking" and is now being hosted by Telfer Executive Programs. Strategic thinking is increasingly important in the development and implementation of...

Dec 2—7, 2021

Online course

1,167 USD

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SIM Professional Development

489 USD

When you go beyond the expectations of your customers and offer an industry-leading experience that truly bowls over them, then such activity is understood as Service Excellence. In this programme you will be equipped with a service mindset necessary to deliver service excellence. Recognise the...

Oct 21—22, 2021

2 days in Singapore

489 USD

Improving Communications

694 USD

Learn to improve the service and support you offer your customers Customer Service is an organization’s ability to supply its customers’ wants and needs. Improved Customer Service is constantly and consistently exceeding the customers’ expectations. This class is for service industry...

Oct 14, 2021

1 day in New York, New York, United States

Smith School of Business

6,034 USD

This program has been developed to address the key leader-manager competencies identified by the Treasury Board of Canada and provincial and municipal public service counterparts. The program provides a unique overview of the frameworks and processes to address policy development, program...

Oct 4—8, 2021

Online course

6,034 USD

eCornell

3,600 USD

Great service isn’t just a customer benefit; it’s a competitive differentiator in any industry. The courses in this certificate program leverage today’s leading customer service strategies to help you raise the standard of service excellence for your organization, business unit, division, or...

On demand

Online course

3,600 USD

Oxford Management Centre

4,950 USD

This Oxford Customer Service training seminar on Service Quality and Excellence is designed to give customer service professionals the communication skills, technology tools, and best practices they require to build strong customer relationships and develop a customer-centric organisation....

Oct 31—Nov 4, 2021

5 days in Dubai, United Arab Emirates

4,950 USD

eCornell

3,600 USD

A hospitality leader’s ability to guide their organization strategically, while maintaining their credibility and fostering a collaborative environment, is a difficult balancing act yet one that must be accomplished. This certificate program will not only help you gain the skills to...

On demand

Online course

3,600 USD

SIM Professional Development

326 USD

Service staff needs a strong educational and training foundation before they can start providing outstanding and consistent customer service. This programme helps to equip them with the service foundation. Course benefits Business Outcomes Service staff can build a strong foundation and service...

Oct 13, 2021

1 day in Singapore

326 USD

How can we help you?

For individuals

  • Analyze individual requirements
  • Provide relevant program recommendations

For corporate customers

  • Development of a customized program
  • Selection of educators with online teaching experience
  • Deployment of a customized LMS