XCPD-447 Engagement: Data Collection and Analysis; Preparing Client Feedback
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Effective change efforts in organizations depend on a shared, clear understanding of the current reality on many dimensions. This session will focus on how to skillfully collect organizational data (of many kinds) and use that data to create an accurate representation of the current state of the organization. Students will become familiar with a variety tools and best practices for collecting organizational data, frameworks and models for interpreting the data, as well as ways to share the assessment with leaders and organizations. As in every session, Learning is achieved through highly experiential activities in which students will have an opportunity to practice data collection and analysis skills.
Upon completion of this course, students will be able to:
- Collect and interpret organizational data to determine current state
- Understand organizational models that help identify critical issues and organize data collection efforts
- Explain primary methods of data collection
- Understand and apply methods for analyzing the data
- Recognize and understand organizational dynamics in diverse organizations
- Prepare for and deliver a summary of the data analysis to clients in a “feedback meeting”
XCPD-445 Group Dynamics: Facilitating the Human Element in Organizational Change
Groups and teams are at the heart of every organizational change effort. This includes large representative groups, project teams, and of course top leadership teams. This course gets to essence of where real change happens – and where it can fail. The session gives students the structures and skills to lead “feedback meetings” in which key groups develop a consensus view of the current situation, and ultimately create a shared view of the path forward to a preferred future. Students will get skills practice in designing and leading these essential conversations with any group. Students will learn to deal with many forms of resistance and how to help groups get to true alignment and commitment.
Upon completion of this course students will be able to:
- Lead collaborative data analysis and feedback meetings with client groups
- Build a “shared picture” of organizational current reality
- Understand group dynamics in complex environments
- Apply essential principles and practices of working with groups & teams
- Build client engagement for real change and commitment to action