Who should attend
Professionals of any level whose work is accomplished by guiding and supporting teams and departments in managing projects, processes or cross-functional initiatives.
About the course
Any business’s knowledge is divided across people – IT, finance, marketing, operations. These diverse perspectives are what allow a company to achieve much more than any one individual. The focus of the Virtual Duke Management Program is to help you put the diverse expertise of others into action—to motivate and coordinate it. The goal of this program is to give you core insights about how best to organize people.
The Duke Management Program was truly a phenomenal opportunity to engage in thoughtful discussions around topics that affect all professionals within the workplace, not just managers. The professors were incredibly thought-provoking and made me completely change the way I approach situations. I know that I will refer back to the tactics I learned in the program throughout my entire career.
- Alex Bauer, Account Executive, Merchant Sales & Solutions - Americas, Visa.
The Virtual Duke Management Program will accomplish this goal by focusing on the basic principles you can draw on to analyze and improve performance in organizations. Effective leaders understand the importance of systems for coordinating and motivating people, and organizing and distributing work. We will examine basic principles for designing effective systems.
Virtual Program Format
Through interesting live-virtual class discussions around business case studies, you'll learn to analyze problems from multiple perspectives, evaluate business issues with incomplete data, and present actionable recommendations. You'll gain new insights from the academic concepts presented in virtual interactive exercises, and assignments allow you to practice management principles that you can use immediately at work.
This live-streaming virtual course consists of:
- Four live-virtual sessions lasting 2 hours each
- Sessions held within the span of one work week
- Pre-session readings and questions to address to familiarize yourself with the session topic(s)
- A one-hour orientation session held the week prior to the start of the program
- A social hour during the program to facilitate networking among your fellow participants
Classes will be held using Zoom video-conferencing, which creates a virtual classroom where you can see the professor and presentation screen, as well as seeing the other participants. Similarly, the professor can see all of the students who engage online during the group session. You’ll be able to communicate with both the professor and your peers through this platform.
Designing and implementing effective management systems enables you to organize your work, distribute assignments across groups or individuals, coordinate interdependent tasks, and to continue to communicate with and motivate your team in a manner that improves performance. Understanding and drawing from key organizational principles will help this improvement become a reality.
- Incentives and Motivation: We discuss how to facilitate superior performance through the use of pay-for-performance, bonuses, goals, and non-contingent pay systems. Topics include the limitations of pay as a motivator and the fit between compensation and culture.
- Organizational Design and Culture: We focus on diagnosing internal and external issues that confront organizations, and identifying principles for selecting the organizational structure most appropriate for that situation. We then consider how shared values and norms in organizations shape how individuals make sense of each other, work, achievements, and other factors. We discuss the challenges of creating shared culture when people are located in disparate geographies.
- Decision Making and Teams: We consider the effectiveness of individuals and groups in making organizational decisions. We identify group processes that foster diversity of knowledge, avoid disruptive conflict, and harness constructive social influence to achieve superior group outcomes across a range of group tasks. We consider the challenges created by working virtually in teams that are distributed in different locations.
At the conclusion of the program, you will be able to:
- Identify weak links in a system that tries to use pay-for-performance
- Understand the nature of decision biases and tools to make better individual and team decisions
- Add new tools for building cohesion in a team to you skills toolbox
- Know the basic tradeoffs that underlie organizational design decisions
- Decide when and where to "empower" people to make their own decisions
- Draw on culture as a systematic part of organizational success (instead of a source of cynicism)
Jack B. Soll is an associate professor of management at Duke University's Fuqua School of Business. He has taught extensively in both executive education and Daytime MBA programs. Areas of Interest Professor Soll’s research focuses on the psychology of judgment and decision making. He has writt...
Rick Larrick is the Hanes Corporation Foundation Professor of Management and a Professor of Management and Organizations at Fuqua. His research interests include individual, group, and organizational decision making. Professor Larrick has published widely in psychology, management, and general sc...
Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.
We are happy to help you find a suitable online alternative.