Who should attend
This program is specifically designed for those working in the water/wastewater industry, and will help those wishing to learn supervisory skills. These could include system managers, department heads, superintendents of treatment plants, distribution systems, collection systems etc., chief operators and operators, maintenance leaders and managers, office leaders, coordinators and team members.
About the course
This self-paced, online program consists of seven lessons about key management and supervisory principles specifically designed for supervisory management in the water/wastewater field. Upon registration, you will receive a textbook and guide, as well as references to additional reading materials, with detailed instructions on how to complete the program requirements. The program is divided into seven sections, and after completion of each section, you will complete an online multiple-choice examination to test your learning. You may take each examination more than once, and your final score for each section will be automatically recorded. An accumulated pass score for all multiple-choice examinations is 70% or above and you will be able to view the results immediately upon completion of each examination. Upon satisfactory completion of all seven sections, you will receive a letter of verification showing you have earned continuing education units, each unit equivalent to 10 hours of study, and a certificate awarded by Michigan State University. Most states recognize this program as a necessary part of personal development for certification, job upgrading and certificate renewal.
Key learning outcomes
Once completed, you will be equipped to understand:
- The importance to the whole organization of the role of the supervisory manager
- The traits of sound supervisory leadership
- Key functions of a supervisory manager
- The supervisory manager’s responsibility to effectively delegate and motivate both individuals and teams and key methods used to carry this out
- The supervisor’s need to demonstrate a range of communication and problem-solving skills and key methods to improve these skills
- How knowledge of how to plan and organize in an efficient and effective way is vital to the supervisory role
- The steps that lead to decision making, necessary to a supervisory management role
- How to assign work activities, and understanding how all functions contribute to getting the work done efficiently and effectively
- How to work with human resources to correctly interview and select employees
- The supervisory manager’s necessary attributes in the ability to lead others, supervise, appraise others and control those personnel under their direct authority
- How to manage and accept change
- Managerial relations with unions and employees
- Critical thinking in times of an emergency
Videos and materials
Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.
We are happy to help you find a suitable online alternative.