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Management Concepts

Resolving Conflict

Oct 3—4, 2019
2 days
Washington, District of Columbia, United States
USD 859
USD 429 per day
Dec 9—10, 2019
2 days
Washington, District of Columbia, United States
USD 859
USD 429 per day
Feb 27—28, 2020
2 days
Washington, District of Columbia, United States
USD 859
USD 429 per day
+6 more options

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Description

A common misconception is that conflict is negative and disruptive to an organization’s performance. But, when well-managed, conflict can result in positive change and increased productivity. Through highly interactive group activities, self-assessments, and discussions, you will learn to recognize the various natures of conflicts and how to appropriately react to those situations. You will also gain a better understanding of your personal style for responding to conflicts to achieve desired outcomes that lead to organizational success.

Learning Objectives

  • Describe conflict and its sources and strategies
  • Interpret behaviors and reactions within different conflict styles
  • Evaluate the impact of how people interpret situations and communicate during conflict
  • Assess conflict to determine a resolution

Course Topics

Recognizing Conflict

  • Types of Conflict
  • Conflict Sources and Strategies

Managing Conflict Styles

  • Understanding Your Approach to Conflict
  • Managing Conflict Styles of Others

Engaging in Conflict

  • Assumptions and Conflict
  • Conflict Communication Techniques

Effective Conflict Resolution

  • Analyzing a Conflict and Finding a Resolution
  • Facilitating Dialogue

Who should attend

This course is designed for individuals who want to better manage conflict through developing a constructive conflict resolution environment that can lead to creative and innovative solutions.