Quality Improvement and Patient Safety Leadership Program
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The Quality Improvement and Patient Safety Leadership Program creates and supports health-care champions in the field of Quality Improvement and Patient Safety who can help to lead and facilitate change and improvements within their practice, their department, their hospitals, and across the entire health system. In 2011, the Ottawa Hospital approached the Telfer School of Management with a request to launch this program to address the leadership development needs of healthcare practitioners in the area of Quality Improvement and Patient Safety. The program has since been offered once per year since 2011. The program will be offered for the seventh year starting in October 2017.
What You Will Learn
Participants will be expected to undertake a project to improve quality or patient safety. To facilitate these projects, participants will be taught leadership and change management skills as well as educated about hospital and CLHIN resources that will aid them to complete the project by the end of the course in June. Considerable time will be devoted to the use of co-consulting groups so participants can learn through facilitated discussions with their peers.
Through the process of developing and implementing a Patient Safety and Quality project, participants will also develop the following broad competencies and knowledge areas:
- Healthcare: Understanding the importance of patient safety and quality projects to the Ontario health-care system
- Leadership: Understanding and working with different styles of leadership and using awareness of one's own style to exercise influence and decision-making
- Project Management: Understanding basic principles and elements of project planning, and execution in order to achieve meaningful results
- Change: Appreciating the dynamics of change and learning how to communicate and lead change effectively, especially when working with other stakeholders in the health-care system
- Performance Management: Learning essential tools for improving performance (business processes) and appropriate measures for results
- A basic understanding of concepts and methods underlying quality improvement efforts
- A network of colleagues and peers responsible for improving quality within the health-care system
- Development and implementation of a quality improvement initiative
Who should attend
This program is designed for healthcare practitioners in Champlain LHIN healthcare organizations who have an interest in improving quality and patient safety. It is not necessary for participants to hold (or aspire to hold) formal leadership positions within the health system.
To date, participants have included representatives of the Ottawa Hospital, CHEO, The Royal, the Champlain Regional Cancer Program, Hawkesbury & District General Hospital, Queensway Carleton Hospital, and the Peterborough Regional Health Centre, to name a few.