Telfer School of Management

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About the course

The Quality Improvement and Patient Safety Leadership Program creates and supports health-care champions in the field of Quality Improvement and Patient Safety who can help to lead and facilitate change and improvements within their practice, their department, their hospitals, and across the entire health system. The program will be offered for the eighth year starting in October 2018.

Participants will be expected to undertake a project to improve quality or patient safety. To facilitate these projects, participants will be taught leadership and change management skills as well as learn about hospital and CLHIN resources that will aid them to complete the project by the end of the course in June. Considerable time will be devoted to the use of co-consulting groups so participants can learn through facilitated discussions with their peers.

What You Will Learn

Through the process of developing and implementing a Patient Safety and Quality project, participants will also develop the following broad competencies and knowledge areas:

  • Healthcare: Understanding the importance of patient safety and quality projects to the Ontario health-care system
  • Leadership: Understanding and working with different styles of leadership and using awareness of one's own style to exercise influence and decision-making
  • Project Management: Understanding basic principles and elements of project planning, and execution in order to achieve meaningful results
  • Change: Appreciating the dynamics of change and learning how to communicate and lead change effectively, especially when working with other stakeholders in the health-care system
  • Performance Management: Learning essential tools for improving performance (business processes) and appropriate measures for results

PROGRAM TAKEAWAYS

  • A basic understanding of concepts and methods underlying quality improvement efforts
  • A network of colleagues and peers responsible for improving quality within the health-care system
  • Development and implementation of a quality improvement initiative

Who should attend

This program is designed for healthcare practitioners in Champlain LHIN healthcare organizations who have an interest in improving quality and patient safety. It is not necessary for participants to hold (or aspire to hold) formal leadership positions within the health system.

To date, participants have included representatives of the Ottawa Hospital, CHEO, The Royal, the Champlain Regional Cancer Program, Hawkesbury & District General Hospital, Queensway Carleton Hospital, and the Peterborough Regional Health Centre, to name a few.

Trust the experts

Lynn Davies

Lynn Davies is an organizational effectiveness consultant with 40 years’ experience. She is a member of the faculty in the University of Ottawa’s Executive MBA and part of the Telfer Executive Programs Community of Practice, with whom she has been Academic Director for the Quality Improvement and...

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Samantha Hamilton

Samantha Hamilton is a quality, safety and risk management professional with over 20 years of experience in a variety of health sectors. She has worked within the pharmaceutical, medical device, biologics, diagnostics, blood, long-term care and home care sectors and is currently working within th...

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Alan Forster

Alan J. Forster MD, FRCPC, MSc is a general internist; Vice President, Innovation and Quality at the Ottawa Hospital; Vice Chair Quality and Clinical Services, Department of Medicine, Faculty of Medicine, University of Ottawa. He is a Professor of Medicine at the University of Ottawa and Senior S...

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